Key Scales Ford

Fantastic Experience We wanted a very specific vehicle and low hassle process. Rich found exactly the vehicle we wanted, had it shipped in from out of state, and had all We wanted a very specific vehicle and low hassle process. Rich found exactly the vehicle we wanted, had it shipped in from out of state, and had all of the paperwork done and ready to go when we arrived. We visited the dealer once and were in and out in under an hour with our new vehicle. Thanks so much for treating us exactly as we wanted to be treated!!! More

Pleasure to deal with I wanted to make a point about customer service which seems to be a dying standard with the exception at Key Scales and Doug Faber... I shopped four F I wanted to make a point about customer service which seems to be a dying standard with the exception at Key Scales and Doug Faber... I shopped four Ford dealers to purchase my company a Ford Expedition Limited. Scales was by far the smoothest group to deal with and the best pricing. We are actually planning on purchasing two more vehicles from them even though they are 30 minutes further away than my closest dealer. More

Good buying experience Fred did an excellent job, making it possible for us to close the deal.We were very comfortable with his sales technique. We will be back. Fred did an excellent job, making it possible for us to close the deal.We were very comfortable with his sales technique. We will be back. More

A very pleasant buying experience. our ex perience at Key Scales Ford was a very pleasant experience. Our sales person (Rich Rysell) was very easy to work with. this is the second ca our ex perience at Key Scales Ford was a very pleasant experience. Our sales person (Rich Rysell) was very easy to work with. this is the second car we have bought from Key Scales. More

GREAT EXPERIENCE! TOTALLY PAINLESS NORMALLY, I'D RATHER GET A ROOT CANAL THAN TO DEAL WITH A CAR SALESPERSON. NOT THIS TIME FOR THE FIRST TIME. IT WAS ONE OF THE MOST PLEASANT EXPERIE NORMALLY, I'D RATHER GET A ROOT CANAL THAN TO DEAL WITH A CAR SALESPERSON. NOT THIS TIME FOR THE FIRST TIME. IT WAS ONE OF THE MOST PLEASANT EXPERIENCES IN CAR SHOPPING AND BUYING MY WIFE AND I HAVE EVER HAD, AND WE HAVE OWNED MANY NEW CARS OVER THE PAST 50 YEARS. HIGHLY RECOMMENDED! THANKS FRED ALMONTE; A REAL SALES PROFESSIONAL More

New 2018 edge Dealer made the best deal possible and we upgraded to a premium model. Salesman Rich Rysell worked to get us the best deal possible. We are pleased wi Dealer made the best deal possible and we upgraded to a premium model. Salesman Rich Rysell worked to get us the best deal possible. We are pleased with the new vehicle. More

Great experience with no pressure. Buying at Key Scales was for us a great experience. Rich was attentive, pleasant, helpful, and with no pressure, letting us make our own choices. AND Buying at Key Scales was for us a great experience. Rich was attentive, pleasant, helpful, and with no pressure, letting us make our own choices. AND the finance experience was also pleasant and easy. After going to Key Scales Ford, we will be hard pressed to go elsewhere and would absolutely recommend Key Scales to everyone. More

Great sales people but. Salesman Jonathan Mahowald was great. Very knowledgeable about the vehicle we were interested in and very friendly. Manager Randy Lofton the same. No Salesman Jonathan Mahowald was great. Very knowledgeable about the vehicle we were interested in and very friendly. Manager Randy Lofton the same. No one was pushy and they let us decide on our own. Worked with us on the price until we were satisfied. Now for the not so great part. Finance person not so friendly and knew we were a long way from home so stuck us with a high interest rate. Wouldn't even discuss others. He said "if you don't like you can refinance somewhere else". I should have walked out but we wanted the car and I will refinance. Was a good buying experience almost ruined by the finance guy. More

very helpful Everyone we had contact with was pleasant and willing to help us find the car that we wanted. We were taken care of in a timely manner and drove out w Everyone we had contact with was pleasant and willing to help us find the car that we wanted. We were taken care of in a timely manner and drove out with a brand new car. More

Leasing a new vehicle Doug Faber was most helpful and made this experience one of the most enjoyable I have ever had. There was no pressure and when I had questions, they a Doug Faber was most helpful and made this experience one of the most enjoyable I have ever had. There was no pressure and when I had questions, they answered them in a polite and non-threatening way, unlike another dealer with whom I dealt. I am 100% satisfied with my experience and with the deal I received. More