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Key Scales Ford

Leesburg, FL

4.6
1,597 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,597 Reviews of Key Scales Ford

September 04, 2018

Commendable Business My husband and I like the way Key Scales Ford does business. They stick to the no-pressure strategy and this is greatly appreciated. This is the sec More

by Edge#2
Price
Recommend Dealer
Yes
Employees Worked With
Don Garrett, Rich Rysell, Bryan Gelfand
Oct 01, 2018 -

Key Scales Ford responded

Another repeat customer! Thank you for your repeat business. No-pressure is our method of doing business and we are happy you have experienced that. Send your friends our way.

August 30, 2018

Lied to me about the battery in the key fob Let just start off by saying do yourself a favor and never go there unless you want to be lied to and taken advantage of. I had my car towed there in More

by Timmetcalfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sabrina Manning
Sep 10, 2018 -

Key Scales Ford responded

Tim, you chose to have your vehicle towed to our dealership because it would not start. The tow bill is your financial responsibility. When our service advisor spoke to you about your vehicle you were under the impression that the starter was bad. The service advisor advised you that there would be a diagnostic fee to diagnose the concern and that you would be contacted once the failure was diagnosed. The technician was able to connect the vehicle to Ford’s diagnostic program and the vehicle read “theft code” and “fuel pump circuit code”. The technician determined the key was bad. At this point, the service advisor gave you two options to continue the diagnosis. You could either provide us with a second key or we could program two new keys. In order to program a key to a vehicle, there is a requirement of two good keys. At this time, we had no good keys. You declined immediately going to Orlando to get your key to provide it to us. You also declined the programing of new keys. At this time, we were waiting for you to decide how you wanted to proceed. Finally, you decided to mail your good key to us. We received your key in the mail. This key started the vehicle confirming our technician’s diagnosis of having a bad key. The technician verified there were no other stored codes. We cleared the history codes. The vehicle passed the health check and all systems are working as designed. You paid for our technician’s time to diagnose the concerns with your vehicle, which you pre-approved. You chose to get a rental (not thru us) and your action delayed the diagnostic process with the delayed delivery of the 2nd key. You work in the automotive industry, you should understand the process. You had your service manager contact us and we explained in detail the diagnosis. Your service manager never questioned our service advisor after she explained in detail the diagnosis. In closing, the battery in key fobs are for keyless entries only. The battery is not for starting the vehicle. You were fairly charged for the services we gave you. You were only charged what you approved.

August 21, 2018

Second Time Good as the First We just purchased our second F150 from Fred Almonte and it was a great experience. If you’re looking for a vehicle give Key Scakes a try. More

by Papa&Nana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
We have worked with Chris Webber in the past and he does a good job also, Fred Almonte, Don Garrett, Bryan Gelfand
Oct 27, 2018 -

Key Scales Ford responded

Thank you for being a returning customer. The best referral is a satisfied customer who returns for their next purchase!

August 05, 2018

Fast and friendly FRED and the finance team went above and beyond. I left keyscales in the nicest car I've ever had in my life. Got me the payment I wanted without brea More

by Melissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Bryan Gelfand, Alexandra Scales
Aug 05, 2018 -

Key Scales Ford responded

Thank you for come to Key Scales Ford. We are happy to hear that our employees went above and beyond. That is our expectation. Enjoy your lovely car!

August 01, 2018

Great place to buy a car. Our salesman Robert Brown worked very hard to get us the right used car at the right price. He was very knowlegable about the vehicle and went over al More

by Gary1948
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesman Robert Brown - Five Stars, Randy Lofton, Bryan Gelfand
Aug 01, 2018 -

Key Scales Ford responded

Great! We thank you for your review and referrals. Please call us or stop in if we can be of service to you again.

August 01, 2018

purchase new car friendly easy to talk to. Knows the product and explains it to the customer, Makes the buying process simple. I will be back for my next vehicle. purc More

by gayle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Wally
Aug 01, 2018 -

Key Scales Ford responded

Simple is the name of the game! We look forward to seeing you again in the future. Send your friends!

August 01, 2018

An unexpected purchase Went into the dealership to have an idea of what the costs would be to purchase a new Escape. Left the dealership with a new Escape. There was no pres More

by Walter987
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Garrett, Rich Rysell, Bryan Gelfand
Aug 01, 2018 -

Key Scales Ford responded

Isn't it great to not feel pressure! We are happy you noticed! We hope you will share your experience with your friends, family and neighbors.

July 30, 2018

Professional and honest Fred Almonte is a wonderful person to deal with, very professional and honest. He answered all of our questions and wanted us to make sure we would g More

by Sue & Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Aug 01, 2018 -

Key Scales Ford responded

It makes us happy to hear great things about the customer service you receive from our employees. We look forward to working with you should you ever need another car. Feel free to let your family and friends know about our service.

July 30, 2018

Easy process The whole process was made very easy. Fred makes things simple. Everyone at Key Scales Ford treated me with respect and seemed happy to help me. More

by deeva211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Bryan Gelfand
Aug 01, 2018 -

Key Scales Ford responded

We are always happy to help our customers. Respect is important to our business. We hope you will share your experience with your friends and please let us know if you can serve you again.

July 21, 2018

Professional experience Fred Almonte was extremely professional and friendly. He helped us make the right decision without pressure. It is a great buying experience when yo More

by sue m.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Bryan Gelfand
Jul 24, 2018 -

Key Scales Ford responded

Thank you for your review! Trust is important in any relationship and we are glad we have earned your trust at Key Scales Ford. We look forward to seeing you again in the future.

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