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Key Scales Ford
Leesburg, FL
1,597 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,597 Reviews of Key Scales Ford
November 25, 2018
2018 Ford Escape We purchased a Ford Edge earlier in the year, loved the car but the Edge was just too much for us to handle (my husband is in his late 80s and all the We purchased a Ford Edge earlier in the year, loved the car but the Edge was just too much for us to handle (my husband is in his late 80s and all the new technology was just too difficult for him). We went back to Key Scales and worked with Rich Rysell on trading in our 2015 Edge for a new 2018 Escape SEL. The Escape is much easier to handle, the color (Cinnamon Glaze) is nice and we both agree that the Navigation and Audio package is a lot easier to work with. We highly recommend Key Sales and especially Rich who worked with us on what we felt we needed in our new car. Got a great deal on the car, our trade-in value was what we were looking for, and all the discounts were greatly appreciated. We also worked with Sissy in completing all the paperwork (which drives everyone crazy) and drove our new escape out the door and on to new adventures. Thank you Rich for all your help. Looking forward to seeing you in the future. The McWilliams More
by flowergirl
Employees Worked With
Sissy, Rich Rysell
November 13, 2018
Purchase a new f350 Buying my new truck was a very nice experience. From arrival till driving away in new vehicle it was a great experience. Could not have asked for a b Buying my new truck was a very nice experience. From arrival till driving away in new vehicle it was a great experience. Could not have asked for a better salesman thanks key scales More
by F350
Employees Worked With
Fred Almonte, Randy Lofton, Brandy Morris
November 10, 2018
Straight forward, friendly sales experience Studied incentives on the 2019 Ford Edge on the Ford website. Key Scales Ford had an ST equipped properly and the desired color. Sent an internet re Studied incentives on the 2019 Ford Edge on the Ford website. Key Scales Ford had an ST equipped properly and the desired color. Sent an internet request at 10 P.M. for the vehicle. At 8:24 A.M the next morning Fred Almonte called me. We agreed on the purchase details and I received an excellent trade allowance. The purchase experience was excellent. The Ford Edge ST is a great vehicle and very enjoyable to drive. Key Scales Ford is an excellent dealership to purchase your next vehicle from. bxv More
by bxv
Employees Worked With
Fred Almonte, Don Garrett, Rich Rysell, Randy Lofton
November 08, 2018
Very Nice People Everyone we dealt with there was very nice and helpful in making decisions regarding buying the SUV and determining whether or to finance. I would de Everyone we dealt with there was very nice and helpful in making decisions regarding buying the SUV and determining whether or to finance. I would definitely go back when considering a new vehicle in the future. More
by Escape Driver
Employees Worked With
Andy Ford
October 30, 2018
Customer service We liked the way that Fred handled with providing the quote on the new with trade in and not pushy. We went back to Key Scales even after receiving ot We liked the way that Fred handled with providing the quote on the new with trade in and not pushy. We went back to Key Scales even after receiving other quotes from dealership who was very pushy and using very way to get us down to their dealership. They are still calling us. Also, we just want to say that when the battery in the 2015 Escape had to be replaced, Brandy made sure that there was an available shuttle ride for work. I greatly appreciated that and didn't have to miss anytime from work. The customer services is why we went back to Key Scales. We stayed with the Escape. It is such a great make of a car, and the 2018 is better in style -more sporty. Thanks! More
by Baita
Employees Worked With
Fred Almonte, Rich Rysell, Brandy Morris
October 27, 2018
Fall Breakdown We were on our way home from a wonderful Orlando vacation when the transmission started going out on our SUV. We stopped at Key Scales Ford to see if We were on our way home from a wonderful Orlando vacation when the transmission started going out on our SUV. We stopped at Key Scales Ford to see if they could help. Of course on a Saturday there wasn't a regular mechanic on duty but the diesel mechanic came to see if he could help even though he said he knew nothing about regular transmissions. The lady in the service department was trying to help my husband get a rental vehicle to get us home and I was looking at new vehicles. We found a new one I liked and Mr. Almonte went above and beyond helping us. We hadn't eaten breakfast, thinking we would drive awhile and stop. Well we did stop but on Mr. Almonte. Everyone was so nice and helpful with the two young grandsons. When we were leaving we learned we had spent quite a bit of time talking to the owner and thinking she was an employee. Everyone was great. More
by Mouse
Employees Worked With
Rich Rysell was working in finance and was great, Fred Almonte, Brandy Morris, Alexandra Scales
October 26, 2018
Fred was very professional. Our salesman, Fred Altamate, is the primary reason for our rating. Fred was very informative and answered all pf our questions. He made us feel comfor Our salesman, Fred Altamate, is the primary reason for our rating. Fred was very informative and answered all pf our questions. He made us feel comfortable in doing business with your dealership. More
by escape
Employees Worked With
Fred Almonte, Don Garrett
October 26, 2018
No pushy sales! I just purchased a new Ford Explorer from Fred Almonte at Key Scales Ford in Leesburg Florida. This is my 2nd purchase from Fred. i previously bought I just purchased a new Ford Explorer from Fred Almonte at Key Scales Ford in Leesburg Florida. This is my 2nd purchase from Fred. i previously bought a 2013 Fusion Hybrid and absolutely love it and the customer service from Fred. That is why i returned to Fred to purchase a new Explorer Limited to replace a aging 2004 Eddie Bauer Explorer. Fred did not have one with the options i desired and Fred told me if i found one i liked to let him know and he could arange the deal. I visited with several other Ford dealers but none had what I wanted or were willing to sell to me at the price I was willing to pay! Two dealers would not honor their internet advertised price. So I started a internet search for a vehicle that had what I wanted at a reasonable price point. After a week of research I found what I wanted and gave the info to Fred and the rest is history! Thank you again Fred for the 2nd one More
by Raylr
Employees Worked With
Fred Almonte, Rich Rysell
October 23, 2018
Great dealership with great people.. We bought a new vehicle this past week and the experience could not have been better. Our salesperson Angela was so patient and competent. No pressu We bought a new vehicle this past week and the experience could not have been better. Our salesperson Angela was so patient and competent. No pressure at all. She explained every detail about the vehicle. The price was right and we were very pleased. Everyone who worked with us could not have been nicer. Joe and Cheri Felton More
by Happycampers12
Employees Worked With
Don Garrett, Rich Rysell, Angela Thompson
October 22, 2018
Helpful experience Overall the experience was great. Talked over the deal by emails, phone, and in person. Angela Thompson and Don Garret got our deal to the closest pay Overall the experience was great. Talked over the deal by emails, phone, and in person. Angela Thompson and Don Garret got our deal to the closest payment possible with our upside down trade. It was the financial banking institution who didn’t approve of the deal and left us disappointed in our final payment deal. With that said, our expectations of customer service weren’t fully met. Closing was a dragged out experience also with waiting time and complications of the system input. More
by ttcedge
Employees Worked With
Don Garrett, Angela Thompson
