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Key Scales Ford
Leesburg, FL
1,597 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,597 Reviews of Key Scales Ford
March 23, 2019
We had a very comfortable experience, We had a relaxed, stress free time during our shopping and purchasing a new car at Key Scales Ford. Rich Rysell was patient with us as we looked at m We had a relaxed, stress free time during our shopping and purchasing a new car at Key Scales Ford. Rich Rysell was patient with us as we looked at many cars. He answered all our questions and helped us while we decided on a car. Thanks, Rich. More
by Terry
Employees Worked With
Rich Rysell
March 22, 2019
Friendly, helpful service. Our sales rep was very informative, friendly and answered all our questions. I would recommend this dealership and particularly Rich to my friends and Our sales rep was very informative, friendly and answered all our questions. I would recommend this dealership and particularly Rich to my friends and family. Thanks for a pleasant experience. More
by Howard
Employees Worked With
Rich Rysell
March 18, 2019
Great Folks! We purchased a 2017 Ford F-150 from Key Scales 2 years ago. Unfortunately, the truck was declared a Lemon by Ford. After having a disappointing time We purchased a 2017 Ford F-150 from Key Scales 2 years ago. Unfortunately, the truck was declared a Lemon by Ford. After having a disappointing time at a local Ford dealer to go through the Ford by-back program, we took the ride down to Key Scales. Our Salesman Fred Almonte Sr, and Sales Manager Randy Lofton went above and beyond to help us through the Vehicle Replacement process, even though they would be getting minimal money themselves from Ford. It required more forms/paperwork than a normal sale. They know how to treat their customers! More
by JimandPaula
Employees Worked With
Fred Almonte, Randy Lofton
March 11, 2019
above and beyond the staff at Key Scales are customer oriented and go out of their way to see the customer is pleased. After writing a contract, and submitting it to a the staff at Key Scales are customer oriented and go out of their way to see the customer is pleased. After writing a contract, and submitting it to a lender, Ford came out the next day with a better financing plan, and Johnnie in financing went the extra mile to get the previous contract returned and write up a new one saving me many thousands of dollars in interest More
by jeffjoan
Employees Worked With
Johnnie H financing, Stan Reynolds
March 01, 2019
First car for me to buy! Everything went so smoothly! Organized & efficient!! Friendly! Angela was so helpful & fun! It was a fun experience buying my own car at age 74!! Everything went so smoothly! Organized & efficient!! Friendly! Angela was so helpful & fun! It was a fun experience buying my own car at age 74!! A sports car!! More
by Sue
Employees Worked With
Jonny, Angela Thompson
February 25, 2019
Pleasant Experience No Pressure to buy Andrew Gonzales gave us a great experience with the purchase of our new vehicle. He was friendly and knowledgeable And very polite No Pressure to buy Andrew Gonzales gave us a great experience with the purchase of our new vehicle. He was friendly and knowledgeable And very polite More
by Ginny
Employees Worked With
Andrew Gonzales Excellent , Don Garrett
February 19, 2019
Genuinely Honest Sales Team! We went to 7 different dealerships including this one this past weekend. Unlike the others, this dealership was over the top in providing excellence. We went to 7 different dealerships including this one this past weekend. Unlike the others, this dealership was over the top in providing excellence. Their facility was clean, and their sales team was not pushy at all. We got to work with Rich Rysell who was down to earth, and very relatable. I am very grateful they had the car we were interested in. I would go back again to this knowledgeable staff. Love our car! Thank you again, Heather Cattani More
by heathercattani
Employees Worked With
Fred Almonte, Rich Rysell
February 17, 2019
Outstanding customer service with purchase of my new vehicl Don Garrett, Rich Rysell, and Angela Thompson were all very professional and most helpful,making my buying experience a pleasure, I strongly recommen Don Garrett, Rich Rysell, and Angela Thompson were all very professional and most helpful,making my buying experience a pleasure, I strongly recommend them to anyone looking to buy a new Ford More
by bensantillo
Employees Worked With
Don Garrett, Rich Rysell, Angela Thompson
February 13, 2019
Works with the buyer. No high pressure sales. Patient. Great salesman. Patient with the customer. Willing to go the extra mile to make the buying experience comfortable and relaxing. Easy to talk to and is Great salesman. Patient with the customer. Willing to go the extra mile to make the buying experience comfortable and relaxing. Easy to talk to and is willing to listen to the customers needs about the vehicle that they are most interested in. Will also help with any accessories( that are not on the vehicle) that you might be interested in. Will find out the cost and availability. Chaz is more interested in the customer. Goes to great lengths for his client. More
by Jimmy.joe
Employees Worked With
Charles Willmann
February 12, 2019
Great car buying experience Trading in my previous car was quick, fair and painless. The new car is just what I've been looking for, for the last month. Needed power passenger se Trading in my previous car was quick, fair and painless. The new car is just what I've been looking for, for the last month. Needed power passenger seat with power lumbar support. The Edge fit the bill perfectly. Drew, the salesman, was very knowledgeable about the the vehicle and took his time explaining things without the usual pushing to sell. Couldn't be happier. More
by Steve
Employees Worked With
Drew Gonzales, Brandy Morris, Alexandra Scales
