Key Scales Ford

Purchase of new 2019 mustang GT I ordered my Mustang in December 2018 and it was delivered May 10th. Rich Rysell did a great job keeping me informed of the delivery status. The main I ordered my Mustang in December 2018 and it was delivered May 10th. Rich Rysell did a great job keeping me informed of the delivery status. The main problem for the delay was the steering wheel. Waited 2 extra months. More

New vehicle purchase Great experience, no pressure. Very efficient. The entire transaction was fast and easy, fair value for trade in. Thorough instruction on new vehicl Great experience, no pressure. Very efficient. The entire transaction was fast and easy, fair value for trade in. Thorough instruction on new vehicle including tech set up but not overwhelming. Well done More

Cannot get work done due to no staff. So took my vehicle into this waste of a time dealership. They said they couldn’t look at it for awhile. Apparently they can’t keep anybody in service So took my vehicle into this waste of a time dealership. They said they couldn’t look at it for awhile. Apparently they can’t keep anybody in service from what I was told. So there’s like 2-3 techs in the entire shop when 9 months ago it was full and they got work done! My question is this must be a management issue? But either way. I won’t be back. Ever. I’ll go to prestige where they have a shop full of people and will get the job done right the first time and in a timely manner. Also the advisor has no idea what she’s talking abut when it comes to the automotive field. Also another thing that looks bad on you. More

Excellent service Prices are great and the staff is very friendly. The car buying process was very easy and no pressure. I would recommend this dealership to anyone. Prices are great and the staff is very friendly. The car buying process was very easy and no pressure. I would recommend this dealership to anyone. More

my Sales person Angela was excellent. I put my info on line as to what I am looking for and Angela at Key Scales was first to call me . I set up an aptt with her , she was extremely nice a I put my info on line as to what I am looking for and Angela at Key Scales was first to call me . I set up an aptt with her , she was extremely nice and product knowledgeable so I ordered a new mustang from her. Every one there was helpful and caring. I will service my car there to.. Ed Shambo More

My Recent Purchase This is a very professionally run organization. Each time I visited I was greeted timely by a friendly staff willing to provide assistance. The salesm This is a very professionally run organization. Each time I visited I was greeted timely by a friendly staff willing to provide assistance. The salesman, Fred Almonte answered all or our questions thoughtfully. The car sells itself. More

Helped find the perfect car for us. We put out a request for the car we wanted - white Ford Edge Titanium with both the 301a and elite option packages and ceramic interior. Multiple deal We put out a request for the car we wanted - white Ford Edge Titanium with both the 301a and elite option packages and ceramic interior. Multiple dealers were unable to find one for us. Ford Motor Company even searched the entire USA dealer inventory to no avail. Wouldn’t you know? Our local dealer, Key Scales Ford, located one for us and picked it up. Drew Gonzales was our very energetic, knowledgeable, and enthusiastic salesman. More

just what we needed because we are a return customer, looking for a fair trade and price on the Ford Explorer that we purchased ,thanks to salesmen Rich we got just what because we are a return customer, looking for a fair trade and price on the Ford Explorer that we purchased ,thanks to salesmen Rich we got just what we were shopping for More

Horrible dealership. Looking to buy a car? Anywhere else will give you a better deal. Service department is a complete joke. Nothing in stock and takes days to get anythin Looking to buy a car? Anywhere else will give you a better deal. Service department is a complete joke. Nothing in stock and takes days to get anything other then an oil change done. I’ve seen how they treat their employees and it’s amazing any of them still work there. I’ll be going elsewhere and so will everybody I know. Absolute worst customer service and advisors will promise you the moon and never deliver a single thing. However if you complain long enough they may give you a car wash. More

Lease return and purchase Treated with honesty, respect, and efficiency. I’m a repeat customer and have always been satisfied. When Rich wasn’t available, Fred Almonte steppe Treated with honesty, respect, and efficiency. I’m a repeat customer and have always been satisfied. When Rich wasn’t available, Fred Almonte stepped up. All my questions and concerns were satisfied. More