Key Scales Ford

Overall my experience at Key Scales Ford was excellent. My Salesman was Rod Berger who was very competent and polite. He helped me to find just the right car I needed and I couldn't be more happy with my My Salesman was Rod Berger who was very competent and polite. He helped me to find just the right car I needed and I couldn't be more happy with my new Lease. Rod actually picked out the perfect car for me, by his initial assessment, before I even realized which car was the right one. Everyone I dealt with within the Dealership was courteous and straightforward. I would highly recommend Rod Berger and Key Scales to all prospective buyers I may know. The vehicle is a perfect match for me and my family... More

First off I have my dream car!!!! YEAH!!! My salesman Fred was phenomenal, great personality, knowledgeable, not pushy, just all around AWESOME PERSON!!!! Then there was Jeff-Finance, he was super nice, Fred was phenomenal, great personality, knowledgeable, not pushy, just all around AWESOME PERSON!!!! Then there was Jeff-Finance, he was super nice, worked so hard to get me the deal!!! He was great! Then Dave-Final Paperwork...he was super nice, explained everything, answered any questions I had... Everyone there was just all around very nice!!!! Oh and John-Service, he personally introduced himself and gave me his card and explained that he would be doing the service on my new car. Just a overall FANTABULOUS EXPERIENCE!!! I am a trainer, I train Customer Service Reps, so I am a picky picky consumer, and your team absolutely sets the bar for all other dealerships!!!! They are totally customer orientated and their customer service skills are superb!!!! Thank you so much...Would recommend Key Scales Ford to everyone!!!! More

Our salesman was Art Phenis who was very polite and helpful. My wife and I came in to see and test drive the truck that the dealer had found for us at another ford dealer. After the test drive we agree helpful. My wife and I came in to see and test drive the truck that the dealer had found for us at another ford dealer. After the test drive we agreed that we liked the truck and all of the equipment it had. We then sat down to negotiate the trade and purchase price. After a lengthy negotiation we finally agreed to a deal. This process took way to long to execute and our salesman had nothing to do with the lengthy process. He had to keep going to the sales manager named Jeff I believe and this went back and forth 4 times before coming to an agreement. This shouldn't take as long as it did. All said and done my wife and I are happy with our vehicle purchase and hope to get many good years of service. More

Blake; Holly and I were pleasantly surprised by the purchasing process associated with her new F250 Diesal from Kay Scales Ford. We actually ejoyed giving you our money and you made it so easy to do s purchasing process associated with her new F250 Diesal from Kay Scales Ford. We actually ejoyed giving you our money and you made it so easy to do so!! The no pressure, straightforward, quick responses to our concerns and needs, throughout the process, were well appreciated. Say hi to Chris since he was a big part of this too. Thanks, Jack & Holly More

Dealer was very friendly and was able to work within my financial limits. car was available in stock which was a bonus. Would come back. financial limits. car was available in stock which was a bonus. Would come back. More

Blake is the best online salesperson we dealt with over approximately a week of attempting to contact dealers of internet sales offers. His response was immediate and on point for answering our questions. approximately a week of attempting to contact dealers of internet sales offers. His response was immediate and on point for answering our questions. His follow-up was very timely. Blake made the sale. More

From the moment we walked into the dealership, it was obvious that the salesman and sales manger wanted to please us. They kept working with us until we had a deal which we felt was an excellent one. T obvious that the salesman and sales manger wanted to please us. They kept working with us until we had a deal which we felt was an excellent one. The dealership gives you a maintance plan for additional oilchanges, lube job and tire rotation with each deal. More

The service personnel were very attentive to my needs. They listened to my problem and tried very hard to get the vehicle to duplicate the situation. They researched the problem in the data base and gave They listened to my problem and tried very hard to get the vehicle to duplicate the situation. They researched the problem in the data base and gave the car a comprehensive check-out. I have confidence that the problem will not reoccur. The vehicle safety inspection report was gone over in detail with me--I liked this approach. I will return for service!!!! More

Fred was an excellent dealer to work with. He was not pushy in the least, which we had experienced at other lots and before actually purchasing, only called with a how were we doing question and did we h pushy in the least, which we had experienced at other lots and before actually purchasing, only called with a how were we doing question and did we have any questions. Fred made it quite clear that it was all about "us", not him. We will be return customers! Good job, Key Scales Ford. More

Our experience actually started with us having one of our Our experience actually started with us having one of our Mustangs in for service at your service department. We had called in to check on it but di Our experience actually started with us having one of our Mustangs in for service at your service department. We had called in to check on it but did not realize that it was after hours and the dealership was already closed. A few minutes after we had made a second call a nice young man by the name of Blake Kelly returned my call after noticing that my number had called twice. I had not left any messages but he was concerned that there was a problem. We were very impressed with this kind of attention even after hours. He explained that the service department was closed and that he would have them give me a call first thing the next morning. That is when I asked who I should talk to about the possibility of buying a new F-250. He said that he could also handle that for us. He made the buying experience so easy for us with no high pressure sales tactics and he was very knowledgeable about the trucks that we were looking at and once we finally made up our minds about which truck we wanted (this was tough because of the great selection and number of trucks to choose from)the purchase process was a breeze. It was a pleasure doing business with Blake. We look forward to the many years of driving pleasure we will have in our new turbo diesel F-250 4X4. It is a beautiful truck. Now if we can just get together on one of those new SHELBY's that you guys get in sometimes. Unfortunately this is the first new vehicle that we have bought locally. We have bought new Mustangs (two GT convertibles),T-Bird, and truck from out of state. I wish that we had tried you guys sooner. More