Key Scales Ford

We have taken our Ford F-150 truck to this dealership for service for years. The service department staff were always dependable, friendly and the service was always fairly priced. When it came time to look service for years. The service department staff were always dependable, friendly and the service was always fairly priced. When it came time to look for a different vehicle, this dealership seemed like the logical place to look. A.J. Salois was our sales representative. He was Fair and friendly and gave us the best possible deal he could. No high pressure sales. He is a credit to Key Scales Ford and is what all sales reps should be.His customers will keep coming back for their vehicle needs. More

I brought in my Edge to have it detailed and to get the code to my door. I brought it in about 9:30 am. As I was getting checked in the serice rep repeatly took phone calls instead of giving me her comple code to my door. I brought it in about 9:30 am. As I was getting checked in the serice rep repeatly took phone calls instead of giving me her complete attention. I asked how long it would take and was told it would take about an hour and a half. After 2.5 hours I asked where my car was and they hadn't even started detailing it yet. I requested my vehicle back as I had no more time to wait and it took another 30 minutes before it was brought back to me. I was asked if I wanted to bring it back a later date to have it detailed. I live an hour away and told them no. I bought the service plan with my vehicle and am seriously considering canceling it as I do not have time to drive all the way to your dealership to have this kind of service. More

After a bit of a rocky start, this dealership really came through. They showed true professionalism, customer service, and honest, fair sales process. They went above and beyond to assure my customer satisfa through. They showed true professionalism, customer service, and honest, fair sales process. They went above and beyond to assure my customer satisfaction. I would not hesitate to buy from them in the future and will definitely recommend them to friends and family. More

4,000 miles ago (I'm now at 30,000), I had an oil change and my tires rotated. Several weeks later, I returned to have my right front tire checked, as it was leaking. They could not find the leak, but perio and my tires rotated. Several weeks later, I returned to have my right front tire checked, as it was leaking. They could not find the leak, but periodically, I had to put air in it. I also started to hear and feel a flapping noise, and I had Fred look at it. He said it normerly happens after a rotation and it will go away. It did not go away, and for the last 3,000+ miles it was getting worse. Since I was up for a 30,000 oil change, I returned had them look at the tires. They couldn't detect anything, other than the inner tread on all four tires was worn, which indicated an alighnment problem to me, but they didn't acknowledge that. As a result of this encounter, and my observations of the folks working the counter, I swa it as a disfunctional organization with little leadership, some people running around with their hair on fire, others standing around, and an equal number walking around with papers looking important. You have a rudderless ship, with the attendants being cutrsy but not very efficient. I decided that was the last time I would ever go to Ford for service. I subsequently went to a credible tire place, and the manager said that it was an alighnment problem and the Ford mechanic had to be a blind man for not recognizing the tires needed to be replaced. I also got an estimate for new tires and a 30,000 mile checkup. The prices were outrages. I love ford cars but you service department sucks, and that also came from several individuals that I talked with while waiting for my car. Fred is dearly missed. That said, I still like Fords. More

Fred was awesome and patient when I was not ready to buy. He worked with me to get the van I wanted at the price I was ready to accept. Would definitely work with Fred Almonte again! He worked with me to get the van I wanted at the price I was ready to accept. Would definitely work with Fred Almonte again! More

Our salesman was very easy going and knowledgeable. We Our salesman was very easy going and knowledgeable. We liked the fact that there was lots of inventory to see and select from. We did not like tha Our salesman was very easy going and knowledgeable. We liked the fact that there was lots of inventory to see and select from. We did not like that there were several salesmen waiting outside when we arrived at the dealership. More

each of the past three times i've brought my car in for a simple oil change, new and increasingly more expensive "problems" have been found. i've kept my car regularly serviced at ford dealerships (previous simple oil change, new and increasingly more expensive "problems" have been found. i've kept my car regularly serviced at ford dealerships (previously in another state as i have only recently moved to this area) - this last time, the service reps were able to provide little explanation of why the repairs were needed and seemed to barely understand the problems themselves, stating just that the "computer says it's necessary," but making the potential dangers sound sufficiently dire that i wasn't willing to drive the car anywhere else for a second opinion....after all, i don't know cars well and i'm new to the area, not a great combination for car trouble....but i also don't like the feeling that i'm being ripped off, which is how i've felt each time i've left key scales. barring a major breakdown of my car right on their doorstep, i won't be back. More

In all the years I have bought over 21 Vehicles and not In all the years I have bought over 21 Vehicles and not been treated as well by The entire staff at a dealership, and I have a Cousin in the busin In all the years I have bought over 21 Vehicles and not been treated as well by The entire staff at a dealership, and I have a Cousin in the business that I bought 4 of those vehicles from! Then the service department turned out just as attentive to my needs!!! More

I was greeted as soon as I arrived and the problem that I I was greeted as soon as I arrived and the problem that I wanted checked was handled in a very professional manner. I was keeped upto date on the pro I was greeted as soon as I arrived and the problem that I wanted checked was handled in a very professional manner. I was keeped upto date on the progress of the work being done. More

Our purchasing experience was extremely pleasant. Our sales associate was very knowledgeable and answered every question we had, though the questions were few as he had explained our car and our purchasi sales associate was very knowledgeable and answered every question we had, though the questions were few as he had explained our car and our purchasing requirements in detail. More