Key Scales Ford

After looking at several cars we went to Key Sales to look there. Tom Gussler was the sales rep and he was easy going and not pushy. we rode in a couple of vehicles and he was very informative with our q look there. Tom Gussler was the sales rep and he was easy going and not pushy. we rode in a couple of vehicles and he was very informative with our questions. I think that the Key Touch feature is awesome, but because it's new will take awhile for everything to sink in. Alot to learn but it is coming along. Overall, a good experience. More

i called tom gussler about a question about my car and i called tom gussler about a question about my car and sync my ride .com.he helped me fix what my problem was and also told me to bring my car in whe i called tom gussler about a question about my car and sync my ride .com.he helped me fix what my problem was and also told me to bring my car in when i got my sync update. so when i received it in the mail,i brought it in to have the dealership update it for me so i wouldn,t mess anything up.so i brought my car in and was told that it would take about 1 hour to 1 1/2 hour to install the update.they also did a vehicle inspection to make sure there weren't any other issues.the car checked out fine and it was ready when they said it would be.thanks for being there when we need you.bob cochran. More

I highly reccomend Mr. Fred Altamonte who assisted me in I highly reccomend Mr. Fred Altamonte who assisted me in purchasing a used 2008 Taurus X. Mr Altamonte went above and beyond his proscribed respon I highly reccomend Mr. Fred Altamonte who assisted me in purchasing a used 2008 Taurus X. Mr Altamonte went above and beyond his proscribed responsibilities to make my purchasing event very plesant! He exemplifies what every salesperson should aspire to be! More

Chad was very professional and helpful....he even drove his car to my house to install the remote control so that our garage door opens/closes on command. Today, he set up the Serius program so that it wo his car to my house to install the remote control so that our garage door opens/closes on command. Today, he set up the Serius program so that it would work properly in our car...he is one of the best! I already recommended Key Scales Ford & Chad to my friends. We have been buying cars from Key Scales for the last 12 years...ever since we moved to The Villages, Florida. John D. Sullivan, Poloridge1@comcast.net Telephone...352-750-6175 More

IT WAS SUCH A PLEASURE TO WORK WITH MR.ALMONTE. HE MADE MY EXPERIENCE AN ENJOYABLE ONE AND I WOULD DEFINETLY TAKE THE HOUR DRIVE FROM OCALA TO BUY ANOTHER VEHICLE FROM HIM. THANKS AGAIN FRED!! MY EXPERIENCE AN ENJOYABLE ONE AND I WOULD DEFINETLY TAKE THE HOUR DRIVE FROM OCALA TO BUY ANOTHER VEHICLE FROM HIM. THANKS AGAIN FRED!! More

Key Scales is the friendliest dealership we have ever dealt with. The sales associates were extremely informative, polite, helpful and went out of their way to make us feel comfortable. It gave us the dealt with. The sales associates were extremely informative, polite, helpful and went out of their way to make us feel comfortable. It gave us the hometown feeling we left back home. We will definitely will be buying all of our cars from Key Scales Ford and servicing all of our cars (we have a 1992 Mustang Convertible GT along with our new Focus). All of the staff are GREAT!!!! Triple 5 star rating to all!!! More

Soon as we arrived at the dealership, Chad Howell was eager to help us out. Very friendly atmosphere. We told him what we was looking for and he found it for us with no questioned asked. He showed us the eager to help us out. Very friendly atmosphere. We told him what we was looking for and he found it for us with no questioned asked. He showed us the truck we was interested in, having us check it out from bumper to bumper. When we asked him questions about the truck, he knew the answers with no hesitation at all. After we bought our 2012 truck he took us around and introduced us to the people in service and quick lube & tire. Chad is a wonderful salesman and will recommend him to all my family and friends. Thank you Chad Todd & Annette More

Buying a car is my least favorite thing to do because of the experience. It's typically stressful, pushy sales people, bad customer service after the sale, and just a generally unpleasant but necessary thi the experience. It's typically stressful, pushy sales people, bad customer service after the sale, and just a generally unpleasant but necessary thing to do because you need a car. My husband typically has to coax me into it because I hate dealing with it. We had been talking about trading our car in on a new one for awhile. We went to Key Scales because of sales advisor Chris Taylor, he had been our sales advisor on our last car purchase. Our original plan was to purchase new, but the dealership had a used car on their lot that we just couldn't pass up. All of the staff we worked with were courteous, helpful and made the experience fun, something I don't equate with purchasing a car. What truly impressed us with this dealership was what happened after the sale. As I mentioned the car was used and after a week of owning the car my husband found a things that needed attention. We spoke with Dave Ainsworth, one of the sales managers who asked us to bring the car in. We made an appointment, brought the car in and to our amazement they resolved all of the issues. We have never experienced this level of customer service from any dealership in the 20+ years of buying cars. Dave, Chris and Wendy went above and beyond what is "required" to show that customer service is something that they really mean, it isn't just something they say to get you to buy the car. I would highly recommend this dealer whether you are interested in buying new or used. My experience at Key Scales has changed how I will look at buying my next car, and I know where I am going first. More

Blake was very considerate. There was a problem with a scratch on the new car, but Blake had it fixed, although it took longer than expected. He was kind enough to fill the gas tank both on purchase and a scratch on the new car, but Blake had it fixed, although it took longer than expected. He was kind enough to fill the gas tank both on purchase and after the body repair. He also delivered the car to us. There was some confusion on paperwork all along, but all turned out all right. We were new to car leasing. More

Our recent car buying experience was made easy working with Chad Howell. He was very professional and extremely good at answering all of our questions. We purchased our previous car at this dealership a with Chad Howell. He was very professional and extremely good at answering all of our questions. We purchased our previous car at this dealership and were very satisfied with the service after the sale. We believe we got a great car at a great price. More