Key Scales Ford

Good experience. Fred's a pro.Found out what we were looking for, showed us alternatives, and we left with a new car. We had planned to visit three new car dealers. Key was our first and last stop. That looking for, showed us alternatives, and we left with a new car. We had planned to visit three new car dealers. Key was our first and last stop. That should speak for itself. More

After finding three used convertible Mustangs on the website, I inquired about the vehicles. I received a call from Tom who advised I could come in the next day to test drive them. I arrived right after website, I inquired about the vehicles. I received a call from Tom who advised I could come in the next day to test drive them. I arrived right after the store opened. I looked around the lot and could not find any of the cars listed. Finally, I met with Tom. He looked up the vehicles. He discovered the 2008 was enroute and was not at the dealership yet. Then he discovered the blue 2010 had just been purchased by another salesperson. He went to look for the white 2010, telling me it was in the back. He couldn't find the keys. After going to the sales manager, Tom discovered the white 2010 was sent to auction. Tom oferred me the chance to leave a deposit and he would get the car back for me to look at. I informed him I would never give anyone money without test driving first. I went home. Tom called me later saying he could get the car back for me to see without a deposit, no strings attached. We made an appointment for a test drive Monday at 3:30. On Monday, instaead of staying at work for overtime, I told my boss I had an appointment. Later that day, Tom left me a message saying the car was sold Saturday and there was no need to come in. By now, I lost my overtime position. I called the sales manager who really didn't seem to care. I then called Tom who asked me how I was doing. I told him I was pissed and why. He replied, "What you got to be pissed about?" Really? I just lost my overtime, after already wasting my time and gas last week because the INTERNET person doesn't update his own site and has no clue what's going on with his cars? I wasn't angry the car was sold to some one else. I get that..the company needs to sell cars. I'm okay with that. I'm angry because no one had the decency to call me Saturday and tell me so I didn't have to leave work and loose my overtime. Well, I will never be back. I had a trade-in and cash. Some other dealership in Orlando will get my money now. More

We want to thank Fred J Almonte Sr for doing a fantastic job in making it so smoothly in buying our 2013 Ford Edge. We didn't have to do anything and it was a blessing to have such a beautiful person that job in making it so smoothly in buying our 2013 Ford Edge. We didn't have to do anything and it was a blessing to have such a beautiful person that knows his job. Thank you all for everything and we will be sure to tell all of our friends and family of the experience we had when purchasing our vehicle at Key Scales Ford. More

Mr. Gussler was very prompt to respond via e-mail to my request for imformation. He prompted me to visit the dealership and familiarize myself with the selections they had to offer. Once I visited the de request for imformation. He prompted me to visit the dealership and familiarize myself with the selections they had to offer. Once I visited the dealership everyone was very corteous and accomodating. Mr. Gussler showed me the car on display and I fell in love with it. He offered to take me for a spin on that car and eventually asked me to drive it back. When I realized that it was too expensive for me, he worked out a deal were I was able to finance a portion of the cost. This allowed me to purchase the car and he was kind enough to follow me home with the new car while I drove my old car, and his wife followed as well and was able to give him a ride back. this eliminated the inconvenience of my having to ask somebody to drive me back to pick up my car. He also showed me some of the features in the car and did his very best to get me to understand how they worked. Thank you Mr. Gussler. More

Wendy Raney handled everything for us, even handled getting us a ride from our home in Summerfield, Fl. to Key Scales Ford. She was very friendly and answered all of our questions. Also Key Scales Fo getting us a ride from our home in Summerfield, Fl. to Key Scales Ford. She was very friendly and answered all of our questions. Also Key Scales Ford driver, Almond was very courteous to us. Our experience was very enjoyable. We recommend Key Scales Ford to all of our friends. More

Tom was totally professional and honest with us during the entire buying experience. It made buying our Taurus very easy. They kept us aprised of when we could expect our new Taurus to be delivered and th the entire buying experience. It made buying our Taurus very easy. They kept us aprised of when we could expect our new Taurus to be delivered and they were very courteous and knowledglable. More

This is the second vehicle that I have either leased or purchased from your company. It has always been a positive relationship and you are to be complimented on the caliber of your staff. They are knowl purchased from your company. It has always been a positive relationship and you are to be complimented on the caliber of your staff. They are knowledgeable, friendly and as helpful as they can be in resolving any issues. More

They certainly try to please their Customers. Every Team Memember I meet is very respectful and helpful. If they do not know the answer, they will aggressively pursue it for you :) I did have a couple "i Memember I meet is very respectful and helpful. If they do not know the answer, they will aggressively pursue it for you :) I did have a couple "issues", but we are working it out. Jeff and Fred are on top of it! I have been coming to Key Scales since I moved here in 2007, for maintenance on my previously owned Ford vehicles. Their Service Dept is the Best; Parts guys too! More

We had a very pleasant experience with Mark xxxxx. He did not pressure us into buying. We had window to be replaced which was done within a week after purchase and was no problem at all. did not pressure us into buying. We had window to be replaced which was done within a week after purchase and was no problem at all. More

All the service we received at Key Scales Ford was exceptional. Everyone is very professional and an asset to your dealership. Your service department is far better than anyplace we have ever been exceptional. Everyone is very professional and an asset to your dealership. Your service department is far better than anyplace we have ever been involved with. The service is great. Thanks for your loyalty to your customers. Everett & Nancy Witt More