Key Scales Ford

Working with Fred (and Janet) was a very pleasant experience. They were both very helpful. Thank you both. I have already recommended Fred to four of my friends and I will continue to do so. experience. They were both very helpful. Thank you both. I have already recommended Fred to four of my friends and I will continue to do so. More

I had a good experence with the service department when I I had a good experence with the service department when I needed emergency service on a vehicle I did not purchase at Key Scales Ford. As a di I had a good experence with the service department when I needed emergency service on a vehicle I did not purchase at Key Scales Ford. As a direct result when I was looking to replace a vehicle that was too small for my needs,I went to Key Scales Ford. Their salesman asked some questions and led my wife and I to the perfect vehicle. After a price was agreed to,I purchased the vehicle. The salesman was great and we enjoyed working with him. Every one on the sales end of the purchase was wonderful, and I already know how good the service department is. More

I found the Key Scales Ford website very comprehensive. All cars were thoroughly described, had lots of pictures, mileage, and crash(if any) and service history reports. I was able to apply for financing o All cars were thoroughly described, had lots of pictures, mileage, and crash(if any) and service history reports. I was able to apply for financing online. Chad was very helpful in getting the ball rolling after my financing was approved the next day. He had my desired car ready to drive when I arrived. After giving me a good tour, and being extremely honest of existing scratches and dents on the used car, I took it for a test drive. Chad answered all my questions, and was friendly and talkative during the times that I had no questions. No pressure. I decided to buy, and he completed his part of the paperwork quickly. After a short wait, I saw Dave in his office to complete the rest of the financial documents and final signatures. Dave was sure to explain all the papers I signed, and elaborated on the sections I had questions about. Dave was organized and thorough. When all paperwork was complete, Chad brought the car to the front door, and was even ready to bring the car around to the other side door under the overhang in case it started raining. He took a quick picture in front of the car, texted it to me, and I was off and driving happily in my newly purchased car. 10 days later, Chad called to make sure everything was okay, which it is. I'll be sending friends/family to Key Scales Ford! More

Fred was very friendly and helpful. I went in to buy the new 2013 Escape so I knew there would be a wait as the car had just been released. Fred called me as soon as they received one so I could test drive new 2013 Escape so I knew there would be a wait as the car had just been released. Fred called me as soon as they received one so I could test drive it. Fred helped me design the car just the way I wanted it. When my car received a VIN number, he called me so I could track the build of my new car. When the car finally arrived, Fred took me out and showed me how everything worked. He even paired my phone with the MyFordTouch. The entire purchase process went smoothly and I highly recommed Fred and Key Scales Ford. More

This is the 2nd car we have purchased from Tom. He is always very friendly and accommodating. We were able to get the vehicle we wanted through some helpful financial arrangements. Our vehicle was ready always very friendly and accommodating. We were able to get the vehicle we wanted through some helpful financial arrangements. Our vehicle was ready on time and the whole process was a pleasant experience. More

Wendy Raney was the greatest, very friendly, prefessional, answered all questions. Went out of her way to meet all of our concerns. She made the whole experience getting our Mini Van repaired an prefessional, answered all questions. Went out of her way to meet all of our concerns. She made the whole experience getting our Mini Van repaired and serviced a little less painful. The parts people and the cashier were also very professional, helpful and friendly. More

very helpful and work with us to find the right car with the right payment.I like the fact that Ford never needed help from the government. the right payment.I like the fact that Ford never needed help from the government. More

Do you have a number that is GREATER than"5:? I would give everyone there 200% and more. Key Scales Ford is GREAT a place. would give everyone there 200% and more. Key Scales Ford is GREAT a place. More

Joe Vanwaes, the service advisor was excellent to work with and kept us appraised as what was going on the car and long delay in getting the part needed to fix it. It took 8 days to get the part in wh with and kept us appraised as what was going on the car and long delay in getting the part needed to fix it. It took 8 days to get the part in which left us stranded without a car as they kept the car at service department. We asked for the service manager, (Don't remember his name) to call us and we never heard from him as we wanted to see about getting a loaner car. Joe told us the service manager would not help us but we never heard from him. Then we asked to speak with a manager in the dealership and never recieved a call from them. When the car was ready, and I was picking it up, Bruce J. came to talk to me and then said the dealership could of done something to help us. But nothing was offered at the time and we never heard from any manager. We couldn't of been more please with the service from Joe and how he communicated with us frequently about the status of the location of the compressor part. We were disaapointed in FORD as a company that it took 8 days to get an air conditioner compressor for a 2011 Ford Explorer. We have been Ford buyers for 40 yrs. More

Chad was wonderful to work with while shopping for our new Ford. We have been long time Ford customers and couldn't think of any other brand we would prefer to purchase. We've experienced excellent serv new Ford. We have been long time Ford customers and couldn't think of any other brand we would prefer to purchase. We've experienced excellent service and customer satisfaction. Thanks Chad. The Meade's More