Key Scales Ford

Art DeMello was very helpful and thorough in his Art DeMello was very helpful and thorough in his presentation and explanations. He did a lot of leg work getting everything in order and working Art DeMello was very helpful and thorough in his presentation and explanations. He did a lot of leg work getting everything in order and working on the details of the sale. Chad Howell was a big help in explaining the Sync System and other dashboard options. Thanks to all who helped. More

The two best things about Key Scales Ford are the great Ford products they sell and the very friendly staff. Everyone I have dealt with at Key Scales is helpful, well informed, and easy to talk to. Fred Ford products they sell and the very friendly staff. Everyone I have dealt with at Key Scales is helpful, well informed, and easy to talk to. Fred Almonte sold me my latest vehicle, a C Max, and even though the C Max just came out, he was very knowledgable about all its features and answered all my questions. Dave Ainsworth did our financing paperwork and made that part easy too. More

I gave this rating, for a couple of reasons, first our salesman Fred had an Awesome attitude, second he understood that I was not going to be a push over when it came to pricing and third they had exactly salesman Fred had an Awesome attitude, second he understood that I was not going to be a push over when it came to pricing and third they had exactly what we werelooking for. More

Fred was very patient in helping me with the purchase of my wonderful new Focus. At 88 years old, I have purchased many cars and this was the most pleasant car buying experience I have ever had. I never fel my wonderful new Focus. At 88 years old, I have purchased many cars and this was the most pleasant car buying experience I have ever had. I never felt pressured which is how I had been made to feel in other dealers that I visited. Thank you Fred for your kindness . More

Totally pleased with Key Scales Ford in Leesburg, FL and with the salesperson we worked with, Fred Almonte. Everyone was friendly and professional. There was never pressure or any hard sell tactics. We got with the salesperson we worked with, Fred Almonte. Everyone was friendly and professional. There was never pressure or any hard sell tactics. We got the car we wanted at a fair price and love it! Since our purchase, the customer service has been excellent - - even a class to help us become familiar with the Sync program! We have no reservations about recommending this dealership to our friends. More

Mike was a great sales person, and everything he promised to do was done, and on time. Scales Ford has always a great reputation, and the Phillips Family has done business with Scales Ford for over thirty y to do was done, and on time. Scales Ford has always a great reputation, and the Phillips Family has done business with Scales Ford for over thirty years. More

Every employee at Key Scales was helpful and very respective. Rod is an outstanding sales person. His knowledge of his product is substancial given the number and different types vehicles he sells. respective. Rod is an outstanding sales person. His knowledge of his product is substancial given the number and different types vehicles he sells. He further showed his commitment to service by assisting my wife and I as we moved our goods from our old vehicle to our new one. Janet wasn't pushy as we finalized our deal with the business manager, and Wendy in service has shown her commitment to resolving issues by researching records which showed a Sync System software upload was required on our particular 2011 Explorer. I intend to continue to have Key Scales perform my maintenance requirments. More

He took time with us, explained things we didn't understand we took a test drive, not in the one we bought but another Escape.. Everyone was very firendly. Mike asked if we wanted something to drin understand we took a test drive, not in the one we bought but another Escape.. Everyone was very firendly. Mike asked if we wanted something to drink and got us water..The girl that did the financing made sure she explained everything so we would fully understand what was going on... Just a very good experience.. We left very happy. It was our first car bought at Key Scales Ford, but sure it won't be the last.... More

My wife and I have bought 2 vehicles this year a F-150 and the latest was a new ford focus. We dealt with Fred Almonte and as always he is a pleasure to work with. He sells you want you want and need r and the latest was a new ford focus. We dealt with Fred Almonte and as always he is a pleasure to work with. He sells you want you want and need rather than the most expensive and something that you will regret later. He works within your budget. The service is always great and the people are a pleasure to work with. More

While I'm probably not the typical customer living down in SWFL (4 hours away) I was overly impressed with everyone I came into contact with at Key Scales. Specifically Mr. Blake Kelly & Mr. Bruce John in SWFL (4 hours away) I was overly impressed with everyone I came into contact with at Key Scales. Specifically Mr. Blake Kelly & Mr. Bruce Johnson. Upon arrival, Blake Kelly met me at the door and was actually jogging to expedite the transaction knowing that I had a 4-hour drive back to SWFL. Bruce was cordial and also super efficient in handling the financial aspect. I've purchased multiple cars from big city dealers, but have never been treated with such care as I was at Key Scales. I will definitely reach out to Blake Kelly when I'm ready for my next vehicle. Not sure I could recommend any positive changes at this dealersip, as the over-all experience was MOST positive. Follow-up: Minor concerns were addressed by Service Dept. (Joe Vanwaes) at no out of pocket expense and a $261.00 reimbursement check was even issued for overpayment in title & registration fees. Kindly, R. Goetz More