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Key Scales Ford

Leesburg, FL

4.5
1,598 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,598 Reviews of Key Scales Ford

November 07, 2012

We have called Paul Dean for the past 7 months and have yet received a call back and continue to get the fast scuffle from the sale manger. We have purchased a car that was recommended by Key Scales to pul More

by Fusionmad
Customer Service
Recommend Dealer
No
Nov 26, 2012 -

Key Scales Ford responded

I pulled the file on your parents. The first contact with a sales person here was on 4-13-11. The transaction took place on 4-20-11. A full week later. I can't imagine anyone being rushed or persuaded to make a car purchase that took a week to complete. As stated prior, I have not been notified that you or your parents wished to speak with me. If they are unhappy with the fusion they have I would be happy to look at purchasing it from them or trading them into another automobile. I have done more research about the concern you made concerning our selling your parents a vehicle that was said to be unable to flat tow, "even by Ford". I have a tow guide prepared by Ford Motor Company that lists the fusion as being "four -wheel down" towing capable as well as a ford technical service bulletin that speaks to the very subject as well. I assure that Ford Motor company would not have replaced the transmission under warranty for your parents had the vehicle not been rated to flat tow. I can’t speak as to why the repairing ford dealer informed your parents or you that "we should have known better", perhaps they simply were wrong. I am un able to attach the documents through this email service (dealer rater.com) so I will send it regular email to you, I will also send via regular mail copies to your parents with a copy of this email. I was hoping to speak with you today as you stated you were going to call, I only stepped out for a few moments but never received a message you had called. Please feel free to call me at 352-787-3511 if you care to discuss this further. Thank you Paul Dean

November 06, 2012

Well... years ago my husband & I bought a car there..and Sept 11, 2012 he passed a way and I stoped in to look at cars & Mark Bonner was so nice to me...it was the day I picked up his ashes..anyw More

by oberster211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Benni
November 05, 2012

Joe was extremely helpful and answered all of my questions. He kept me informed of the progress. I will recommend Joe to all my Ford friends. More

by bethyoung78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 03, 2012

We started working with Fred "Rico" over the phone and via email about a month before we actually came in to the dealership. He gave us a call to let us know about the great rebates being offere More

by acdconn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Benni, Fred Almonte
October 28, 2012

We called service because our car was dead. Afte a few questions we were directed to the 24 Roadside Assist which came in 15 minutes. Got a jump on our battery and off we went to Key Scales. In spite of More

by artnbobbi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Raney
October 24, 2012

Rod was very helpful with our purchase of the Ford Focus ST. It had to be built from scratch and he kept us informed on each step that he was made aware of. It helped ease the pain of the long wait. We ar More

by JMoney69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 22, 2012

This was my 2nd vehicle purchase with Dan and Key Scales Ford. Dan is very friendly and made the whole experience enjoyable. I highly recommend Dan and this dealership. It's worth my drive because they tru More

by CatLeeH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Shuten
October 21, 2012

Buying experience exceeded our expectations after visting 4 other dealers, comparing prices, cars and service capabilities. Key Scales came in number one that's why we purchased a new Ford Fusion SE More

by wxxhead
Customer Service
Friendliness
Price
Recommend Dealer
Yes
October 21, 2012

Very professional and cordial in all aspects af my transaction. I would most definately recommend this operation and I look forward to another purchase in the future. Thank You Key Scales Ford..... More

by William E (Red) Springer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 20, 2012

Went to view a used Hyundai, ended up buying a used Ford Edge. Happy with the sales experience. Was then invited to a Sync tutorial. More

by johnraysta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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