Key Scales Ford

We cannot keep mechanics I would have given this dealership’s service department negative stars if able. This dealership’s service department is a JOKE!!!! My parent’s car, I would have given this dealership’s service department negative stars if able. This dealership’s service department is a JOKE!!!! My parent’s car, which they purchased from them with an extended warranty, broke down was towed there and it took 14 days (7 of which it sat on the lot never even looked at), over $1000 plus a $300 rental (because the items broken were not included under the warranty they sold them) and broke down again 2 weeks later for the same exact reason and then they wanted us to pay $500+ for a hose! They repeatedly told us they could not keep Mechanics and thus why it took so long. They assign you a “specialist” to deal with, Brandy, who was absolutely horrible to both them and myself. I would not send my enemy here. How they allow Brandy to be the face of there Service Department/Representative, I do not know. We are a Ford family. My dad worked there for 31 years, we have ONLY ever bought Fords and have never never ever been treated like this. Go elsewhere!!!! More

Best Service Ever I went on line and chose the Ford Edge I wanted. Rich Rysell contacted me and we talked back and forth to make sure it was the car I wanted. Rich an I went on line and chose the Ford Edge I wanted. Rich Rysell contacted me and we talked back and forth to make sure it was the car I wanted. Rich answered ALL of my questions and there were a lot of them My previous Ford was a 2007! My husband and I showed up today, he had all the paperwork ready along with the car. He took his time to show us the Edge and how to work all the many gadgets. It was the best experience ever, Rich is an awesome salesman. We highly recommend him to anyone looking for a new vehicle!! More

My favorite dealer by far Bought my second truck today from key scales, 4 vehicles overall including family. The salesmen and staff here are beyond friendly and will do what th Bought my second truck today from key scales, 4 vehicles overall including family. The salesmen and staff here are beyond friendly and will do what they can to get what you want while being fully honest up front as well. I recommend this place strongly, and my go to man “Fred” is the best salesmen I’ve met, very great guy and would recommend going to him if you stop by this location! More

just looking The Ford Flex was on my wife's bucket list and we purchased a used one last year. I drive it on weekends and loved it. There was one at Key Scales i The Ford Flex was on my wife's bucket list and we purchased a used one last year. I drive it on weekends and loved it. There was one at Key Scales in red and black but it was gone in 3 days. When I saw another one we decided to investigate. Immediately when we first spoke to Fred, we were very comfortable. It never once felt like I was buying a new car. The whole process was so smooth and pleasant. A wonderful experience to go through. More

We bought a car today with no pressure and very heplful sale We have purchased 3 different cars from this dealership from Fred Almonte and have always had a great experience and obviously have come back because We have purchased 3 different cars from this dealership from Fred Almonte and have always had a great experience and obviously have come back because of it. More

The friendly dealership Key scales Ford My experience at Key scales Ford with my salesperson Fred Altamonte Sr was such a pleasant experience I would definitely recommend this to anyone look My experience at Key scales Ford with my salesperson Fred Altamonte Sr was such a pleasant experience I would definitely recommend this to anyone looking for a vehicle bought this vehicle under difficult circumstances but was still able to make a deal and drove off in my brand new F-150 thank you very much Fred for wonderful service your friendship and I will be back to see you again thank you sincerely Paul Lambert More

Our "go to" place to buy a car After relocating to Florida from Illinois we have purchased two cars from Key Scales Ford. Our first, a Ford Escape was an excellent car - nev After relocating to Florida from Illinois we have purchased two cars from Key Scales Ford. Our first, a Ford Escape was an excellent car - never had a mechanical issue with it and always had the service performed at Key Scales. We wanted a larger car and went with a 2019 Edge. Worked with Anthony Diaz on the sales side and he was extremely knowledgeable and easy to work with - absolutely no "pressure". Don and Randy were able to find us the exact model we wanted and were very cooperative in the final pricing discussions. Jonathan Hideroa handled our financial closing and did a very informative and efficient job. The dealership is very convenient for us and we look forward to many new Ford's in the future from them. More

Excellent sales person Anna Carroll Our sales person Anna Carroll was very pleasant to work with and was very helpful to work with and she made the process very easy. Our sales person Anna Carroll was very pleasant to work with and was very helpful to work with and she made the process very easy. More

Friendly, knowledgeable guidence Fred guided me every step of the way, answering questions in a kind, knowledgeable, and professional manner. He pointed me toward an automobile to s Fred guided me every step of the way, answering questions in a kind, knowledgeable, and professional manner. He pointed me toward an automobile to suit my current needs. Fred has sold me my most recent two auto purchases. More

finding the exact truck i wanted. Wanted A 2019 ranger but none available the way I wanted.Worked with Rich and ordered direct from Ford . Did not take long and got my truck exactly t Wanted A 2019 ranger but none available the way I wanted.Worked with Rich and ordered direct from Ford . Did not take long and got my truck exactly the way I wanted. No problems everything went smooth . Would do it again More