Key Scales Ford

Rich Rysell sales representative Rich assisted us with the purchase of our vehicle, he is a true asset to the dealership, extremely professional very courteous, we were very happy wit Rich assisted us with the purchase of our vehicle, he is a true asset to the dealership, extremely professional very courteous, we were very happy with how he handled everything. Key Scales Ford wonderful experience, thank you so much Dick & Beth Danehe More

In & Out! Fred and Jonny were very respectful of my time. They understood that I am a busy guy and my total time at the dealership was approximately two and a h Fred and Jonny were very respectful of my time. They understood that I am a busy guy and my total time at the dealership was approximately two and a half hours! I feel like this is unheard of when buying a new vehicle. I knew exactly what I wanted we took the truck for a test drive came back went over all the details got the financing and agreed on terms. Fred just laid out the information and was very straight forward, no pressure. All of this took about and hour. I came back a coupe days later because Fred wanted to have the truck properly detailed and the paperwork ready to sign instead of keeping me there while we waited on everything to come in, again Fred understood I am a busy guy. When I came back to sign the paperwork I was turned over to Jonny Hideroa. We went over the extended warranties, he did not try to sell me on one option or another he just laid out the differences between them and gave me the details so I could choose what worked best for my needs. This process took a little longer because some of the digital documents were not working right, so instead of just waiting for the computer to correct itself which was not working very well, Jonny asked if I needed to move stuff from my old truck into the new one which I did and that gave him time to workout another way to finish signing the documents and get me on my way. I greatly appreciated Jonny's initiative in finding another way to complete the process. Overall great experience and I will be back when I need a new truck! More

Friendly no pressure dealer It is hard to find a dealership today that doesn't make you feel like you are running a gauntlet in order to buy a car. Key Scales Ford is one of thos It is hard to find a dealership today that doesn't make you feel like you are running a gauntlet in order to buy a car. Key Scales Ford is one of those dealers that treat you with respect. It is actually a pleasure to do business with them. Rich is a great salesman. This is actually our second car purchase with Key Scales and Rich. More

The Salesman From Syracuse Fred was the best! He was very professional and did not push for a sale. By this I mean he drew us in with his knowledge and humor. He is an asset Fred was the best! He was very professional and did not push for a sale. By this I mean he drew us in with his knowledge and humor. He is an asset to this dealership. Also, Randy, who finalized the transaction. Another valuable employee. Very professional and personable. Steve and Janet More

You Seek and they Listen to You!! Ford never Cease to Amaze me ? phone call with Rich Rysell and Fred Almonte they've listened to what you need and want, then BINGO THEY PRODUCED IT! Ford never Cease to Amaze me ? phone call with Rich Rysell and Fred Almonte they've listened to what you need and want, then BINGO THEY PRODUCED IT!! More

Outstanding Experience Rich Rysell was by far the best car salesman we've ever dealt with. The entire experience was fast but very unrushed. We never felt pressured into any Rich Rysell was by far the best car salesman we've ever dealt with. The entire experience was fast but very unrushed. We never felt pressured into anything, and we were given honest information throughout the process. Thank you for a great experience and a fantastic new Escape! More

They have EXCELLENT customer service I have bought 6 trucks since 1995 at Key Scales Ford and I won't go anywhere else! I have dealerships closer to me but I drive an hour to go to this d I have bought 6 trucks since 1995 at Key Scales Ford and I won't go anywhere else! I have dealerships closer to me but I drive an hour to go to this dealership! Fred Almonte Sr. was our sales rep. He came in on his day off to finish the sale, because I couldn't get out of work during the week to make the trip there! He went above and beyond for his customer! I felt bad and he was so sweet saying this is what I do and I love it! They also have a great selection of F150's that I wanted! No high pressure to hurry, to buy here, nothing, everytime I have been there! More

Top notch My purchase of my new Ford truck began with me giving my salesman, Fred, my business card and asking him to run some numbers on my trade the vehicle I My purchase of my new Ford truck began with me giving my salesman, Fred, my business card and asking him to run some numbers on my trade the vehicle I was interested in and get back to me. To my pleasant surprise, he said sure thing, took my information, and sent me on my way. He e-mailed me later that day with the information I had requested. Most dealers I have dealt with would have tried and pressured me into staying, taking a test drive, anything to try and get me to sign that day. Not Fred. Throughout the process, he was easy to deal with and did everything I asked of him. When I was finsihing signing paperwork and getting ready to drive away in my new truck, the manager, Don, cam and thanked me for my business and chatted with me for a few minutes, even though it was already after closing time and I'm sure they wanted to get home. He went out of his way to make me feel like my business was appreciated even though I had already signed on the dotted line. The deal was already done and everyone there was still going out of their way to make me feel appreciated. More

Traditional customer service values! Thanks again for providing us with transparent pricing, excellent support, and the attention to our needs. All of those factors are essential when de Thanks again for providing us with transparent pricing, excellent support, and the attention to our needs. All of those factors are essential when developing a cohesive and impressive customer service experience, and have to be built into the core principles and values of how a dealership operates. Key Scales has demonstrated to my family during 4 separate purchases, their dedication to sell experiences rather than simply moving metal. In fact, our salesman, now a friend “FRED ALMONTE SR”, has been, and always will remain our go to person because he’s not a pushy aggressor who prioritizes quotas, and up-sells deals for his actual needs. Key Scales Ford truly understands their customers and provides a superior experience that will leave their competitors in the dust. More

Strive for Greatness Awesome service excellent finances and a wonderful staff and everyone is helpful and they have a cool touch screen computer desk and my salesmen Rich Awesome service excellent finances and a wonderful staff and everyone is helpful and they have a cool touch screen computer desk and my salesmen Rich Rysell was absolutely on top of everything from the minute we started and he never let me down 🤘🏼 More