Key Buick GMC

We recently bought a used Caddilac from Russel. The entire experince was top notch. Their attention to your needs and the details are un heard of in the car industry. You fell just like a family member entire experince was top notch. Their attention to your needs and the details are un heard of in the car industry. You fell just like a family member and will want to come back for all your needs. I will never buy from another dealer or let anyone else prefome service on our vehicles. Anyone who does not give them a try is wasting their money. More

It is clear that customer service is a top priority at Key Buick. From the time you pull your car into the service lane and through to the checkout the team makes sure you are satisfied. The quality of Key Buick. From the time you pull your car into the service lane and through to the checkout the team makes sure you are satisfied. The quality of their work is superior and I will return again. I highly recommend Key Buick GMC. More

I negotiated the price of a 2013 used Hyundai Elantra via email and we came to an agreement. I set an appointment to come test drive the car and Mr. Rood had it waiting for us when we arrived. The whole proc email and we came to an agreement. I set an appointment to come test drive the car and Mr. Rood had it waiting for us when we arrived. The whole process took less than 2 hours and the car was detailed, had new floormats palced in it and had a full tank of gas in it when we took possession. I hate buying cars but this was a good experience. More

I have used Key Buick's services several times and have never been anything but delighted. They are timely, the cleanlienss is immaculate, they are extremely friendly, and prices are extremely reason have never been anything but delighted. They are timely, the cleanlienss is immaculate, they are extremely friendly, and prices are extremely reasonable. A+++ for sure! More

I bought a used car here and the weekend I took it home the check engine light came on, so I took it back and after they "fixed it" the check engine light came back on. The people here took it back and kep the check engine light came on, so I took it back and after they "fixed it" the check engine light came back on. The people here took it back and kept working on the car until they finally came to the root of the problem and were very kind and helpful. More

The entire dealership was easy to work with. Both Bill and Bryan were very professional and went out of their way to make us happy. We bought the Buick Enclave and love it. Bryan even came out to my hou and Bryan were very professional and went out of their way to make us happy. We bought the Buick Enclave and love it. Bryan even came out to my house to personally set-up my garage-door-opener so he was sure it worked properly. He also help us set-up our Bluetooth and other controls as well. I would highly recommend anyone at this dealership. More

My GMC Yukon developed a air conditioning problem on my trip from Virginia to Florida, which my family and I were undertaking to get on a cruise ship to the Bahamas. Dennis at Key Buick GMC was kind enoug trip from Virginia to Florida, which my family and I were undertaking to get on a cruise ship to the Bahamas. Dennis at Key Buick GMC was kind enough to take my vehicle in, though it meant he was going to keep it for a week while I was on the cruise whether I had the recommended repairs done or not. Dennis called me the same day while I was on the ship and the ship was still in port and told me the problem was in the HVAC controls head unit, not the actuator door that is part of the HVAC system. I informed him that I could fix that problem myself and that I would only be paying him his diagnostic fee. He still raised no objection to keeping my vehicle for another week while I was on my cruise. When I got home to Virginia, I affected the recommended repair and it did not solve the problem. I then took it to my local GMC dealership and then found out that it was, in fact, the door and not the head unit, that repairing the door fixed the problem. In other words, Key Buick GMC was wrong. I contacted the sales manager and asked him for my money back. He gladly complied, letting me know that because of my letter, they discovered that the door the used to test the door on my car was actually defective from the manufacturer, that my letter saved them hundreds of dollars and an upset customer had the installed that door on someone else's car. Key Buick GMC handled this matter with the utmost professionalism, doing what they needed to do to make their customer's satisfied, including keeping my car when they would make little money, admitted their mistake and, ultimately, refunding my money to make up for their mistake. It integrity means anything to you in choosing the business to which you will deal, Key Buick GMC passed the integrity test with flying colors. While I do not live in Jacksonville, if I did I would not hesitate to trust them with my vehicle. More

For many years I have used this dealership for service. 99 percent of the time I have been pleased with the dealership. Eddy is understanding, listens and has great skills in dealing with the eldery. He 99 percent of the time I have been pleased with the dealership. Eddy is understanding, listens and has great skills in dealing with the eldery. He is so patient!! I have never seen him frustrated. More

My wife, son (7 months old) and I went to purchase a specific vehicle we found online. Bryan met us at the door and helped us find and test drive that vehicle. It was a pleasant experience. Upon retu specific vehicle we found online. Bryan met us at the door and helped us find and test drive that vehicle. It was a pleasant experience. Upon return to the dealership Bryan had a return customer come in to fill out some paperwork. Josh then took over our sale. Josh was knowledgeable was fantastic at making us feel comfortable. As with any purchase of this size there is much paperwork. My wife needed to get my son home to keep his schedule. Josh volunteered to drive my wife and son to our home while I waited to finish the paperwork. I truly appreciated the extra effort. It was above and beyond. More

My wife and I were in the process of getting a new car. we went to Key Auto Company on Southside Blvd and had a really good experience with the whole process. I would especially like to thank our sales rep we went to Key Auto Company on Southside Blvd and had a really good experience with the whole process. I would especially like to thank our sales rep Josh Zuckerman for going the extra mile to take care of us while we had to wait for all the paperwork to get done. Way to go Josh! Thank you, William and Sarah Perry More