Key Buick GMC

Lela, All-Star! 5 out of 5 Stars! Lela is exceptional and an asset to Key GMC. If given the option, I usually prefer to go anywhere, but a Dealer for Service. That sa 5 out of 5 Stars! Lela is exceptional and an asset to Key GMC. If given the option, I usually prefer to go anywhere, but a Dealer for Service. That said, Lela saved the day with my new Yukon XL ... easy, simple service ... and, in the process, convinced me that Key is the best option available to service both of my GMC Yukon XLs (old one and new one). Cheers! More

Ladies! Fear Not ! Being female and car shopping solo can be a No No, but my experience with Key Buick was enjoyable and relaxed throughout the entire process. I had ne Being female and car shopping solo can be a No No, but my experience with Key Buick was enjoyable and relaxed throughout the entire process. I had never considered a Buick before, having BMW's for 20 years. I found exactly what I was looking for, a small sedan, in the Buick Verano, Beautiful White Diamond Tricoat. Bill Laman was friendly, professional, and patient. He answered all my questions, most, even before I had to ask. He explained all the features, set up my Bluetooth, OnStar, and even my garage door opener at my home. So Ladies, Fear Not, go to Key Buick and ask for Bill !!!! More

Quick, Easy, and No Hassle! My boyfriend and I just bought a brand new 2014 Hyundai elantra SE from KEY Hyundai and we had a wonderful experience! While we were sure to do our re My boyfriend and I just bought a brand new 2014 Hyundai elantra SE from KEY Hyundai and we had a wonderful experience! While we were sure to do our research, Key was by far the most affordable for the car we were looking for in the Jacksonville area. Their price was even lower than the price we got off of truecar.com. We worked with Albert Walton and he did not hassle us or try to sell us anything we werent looking for. He showed us exactly what we asked for and was able to come through with the exact number we had in mind. We worked with Terri(i think?) for all the closing paperwork like registration and warranty and he was also so great. It was the easiest car buying experience ive had. These are great people and definitely do not fit into the usual car seller stereotypes. It really felt like they were looking out for our best interest the entire time. Thank you Key Hyundai!!! We love our new car!!! More

Great job Mike Mike went out of his way to make sure I was satisfied. You just don't find this type of customer device these day's. Mike went out of his way to make sure I was satisfied. You just don't find this type of customer device these day's. More

Incredible Service & Quality The customer service at Key Buick GMC on Southside/Gate Parkway was outstanding. As soon as I contacted them, I was connected with Josh Brown and Nick The customer service at Key Buick GMC on Southside/Gate Parkway was outstanding. As soon as I contacted them, I was connected with Josh Brown and Nick Rogers. I gave them my price range and style of vehicle I was looking for, and they immediately emailed me with three options that worked for my preferences. They always valued my time and were considerate of what I could afford. I narrowed their selection of vehicles down to three and as soon as I drove the Buick Encore, I was sold! When I test drove it, Josh was so knowledgeable about the vehicle. While I sat for a bit as we completed the paperwork, we had four employees, including the sales manager Nick, come up and chat with us briefly, asking if we needed anything. They were extremely accommodating, efficient with getting my paperwork completed, and even made sure the car was newly detailed with a full tank of gas. I couldn't have asked for a better experience in getting a new car! THANK YOU TO THE ENTIRE TEAM AT KEY BUICK GMC! More

Great Customer Service! I recently purchased a Buick Enclave from Key Buick and was extremely pleased with the customer service I received. My Sales Person was very helpful I recently purchased a Buick Enclave from Key Buick and was extremely pleased with the customer service I received. My Sales Person was very helpful - no pressure - just here are the facts. They gave me a good price and made the process easy. Thanks also to Terry White in the business office! He was very helpful with financing! More

Best service ever! we were on our way down to Florida from Michigan and had a air-conditioning problem. Called OnStar and asked for a Buick dealership in Jacksonville Fl we were on our way down to Florida from Michigan and had a air-conditioning problem. Called OnStar and asked for a Buick dealership in Jacksonville Florida and they gave me the phone number for key. I spoke to a gentleman by the name of Butch in the service dept. while we were driving in Virginia. I asked them if we could drop the car off on Saturday. That was the day our cruise was leaving. The gentleman said we could , and he would meet me outside of service at 10:30. He gave me a phone number to call him when we get there. It was his own personal cell phone! It turned out that it was his day off. He then drove us to our port. They fixed the car while we are on our cruise. We had the oil changed , they fixed a couple things we were not aware of, and then they topped off the fuel so we could get right to the highway for our trip home. They drove the car to the port so it was waiting there for us when we disembarked! They even let us take care of the bill over the phone. I have never had such excellent service in any industry ever. My only regret about my experience there is that I live in Michigan and I can't deal with them on a regular basis. I am a business owner and do consulting for other people in my profession on how to run a business . I have never seen customer service to this level !!!!!!!!!! More

I was contacted by Mike Cain after I submitted a request for a GM Supplier Discount code and selected Key Buick because they were closest to my home. He emailed me and we were able to complete negotiations for a GM Supplier Discount code and selected Key Buick because they were closest to my home. He emailed me and we were able to complete negotiations via email. He had my trade-in appraised sight unseen provided it was in the condition I stated. When I arrived at the dealership and it was appraised in-person I was even able to negotiate an increase in the trade-in amount. Mike was very professional and a pleasure to do business with. I would highly recommend Key Buick. More

Reviewing My Car Mike Banks was very friendly. He knew a lot about the car. I would recommend everyone to come see him. He was also very patient with me. I will come Mike Banks was very friendly. He knew a lot about the car. I would recommend everyone to come see him. He was also very patient with me. I will come back in the future. More

Dusty was friendly, professional and very through. My husband and I felt none of the high pressure sales presentations we have had in the past at other dealerships. The presentation was open and honest husband and I felt none of the high pressure sales presentations we have had in the past at other dealerships. The presentation was open and honest and we were completely satisfied with the entire process. More