Key Buick GMC

Highly Recommend I just purchased a 2015 GMC Denali HD at Key. Jeremy Kroeger was my sales representative and I was impressed with his professionalism and determinati I just purchased a 2015 GMC Denali HD at Key. Jeremy Kroeger was my sales representative and I was impressed with his professionalism and determination to get me the deal I wanted. I will recommend Key to friends and family, and anyone interested in a new Buick or GMC. Ask for Jeremy. More

Great customer service Bought a Buick Encore through Bill Laman. I have to say this was the best experience I ever had with ANY dealership in my life. Great customer service Bought a Buick Encore through Bill Laman. I have to say this was the best experience I ever had with ANY dealership in my life. Great customer service and very personable. These days it seems that with all the new gadgets and technology being installed on vehicles it can be complicated, but with this dealer it was a breeze to understand. More

RAM47 Just purchased another vehicle from Key and had the same great experience as always. A very smooth process with no complications and no pressure. My s Just purchased another vehicle from Key and had the same great experience as always. A very smooth process with no complications and no pressure. My sales rep, Nelson Caballero, walked me through the entire procedure and answered any and all questions that I had without hesitation. I've bought many vehicles from this dealership over the years and can highly recommend them to all. Many of my friends and relatives at my prompting have gone in and come away with a new vehicle and a lot of satisfaction. If you are in the market, before you buy anything, go see Nelson, you will not be disappointed. More

A BUICK? We bought a Buick Enclave on December 31, 2014, because it was pretty. Now let me say we did not start out to buy a buick! We only buy Ford, Lincoln We bought a Buick Enclave on December 31, 2014, because it was pretty. Now let me say we did not start out to buy a buick! We only buy Ford, Lincoln, Mercury, we have never been near a buick lot. BUT Ford, Lincoln, Mercury has nothing that looks good, I don't know what has happened to them. Anyway our experience with Key Buick was a wonderful thing. Michael Banks was very knowledgeable, friendly and helpful. The things he was not was pushy, in your face, or obnoxious (you know like some of those other car lots). Now there is one thing he did promise was to call us about the floor mats that seemed to be missing, they were being ordered and he was going to see if they could be sent to our home, since we live a little over an hour away from the sales lot. I haven't heard anything yet, we'll see. Thank you Key Buick and Michael Banks for making this a nice experience. More

AWESOME CUSTOMER SERVICE MY BROTHER WAS TRAVELING WHEN HIS DIESEL TRUCK BROKE DOWN. HE CONTACTED MR MOORE AND HE GOT HIM IN THAT DAY AND EVEN STAYED LATE TO INSURE IT WAS DONE MY BROTHER WAS TRAVELING WHEN HIS DIESEL TRUCK BROKE DOWN. HE CONTACTED MR MOORE AND HE GOT HIM IN THAT DAY AND EVEN STAYED LATE TO INSURE IT WAS DONE. MR MOORE STAYED IN CONTACT WITH US ALL DAY LONG AND LET US KNOW THE PROGRESS OF OUR VEHICLE. THE ESTIMATE STAYED THE SAME PRICE HE QUOTED FROM THE BEGINING. PLACES AND PEOPLE LIKE THIS ARE HARD TO FIND IN TODAYS WORLD I RECCOMEND THIS SERVICE DEPT TO EVERYONE AND IF THE SERVICE DEPT IS ANY INDACATION OF THE REST OF THE DEALERSHIP IT HAS TO BE AN AWESOME PLACE TO BUY A CAR!!! More

PROFESSIONAL,EXPEDIENT BILL LAMAN CARRIED THE BALL FROM START TO FINISH WITH PROFESSIONALISM AND EXPEDIENCY THAT SERVED MY NEEDS. HAPPY WITH MY PURCHASE AND LEASE AND WOULD BILL LAMAN CARRIED THE BALL FROM START TO FINISH WITH PROFESSIONALISM AND EXPEDIENCY THAT SERVED MY NEEDS. HAPPY WITH MY PURCHASE AND LEASE AND WOULD RECOMMEND KEY TO ANYONE LOOKING FOR GREAT SERVICE! TERRY WHITE HANDLED THE PAPERWORK LIKE HE HAD DONE THIS BEFORE! NO QUESTION UNANSWERED AND NO DETAIL OVERLOOKED.....GREAT JOB! More

We Had A Great Experience! I want to say Thank You to Brian Pheifer at Buick GMC in Jacksonville Florida. I felt his professionalism and desire to meet our needs without being p I want to say Thank You to Brian Pheifer at Buick GMC in Jacksonville Florida. I felt his professionalism and desire to meet our needs without being pushy or over bearing was perfect. He was very well versed and he went the extra mile to accommodate us in selecting the right vehicle for our family needs. Thank you for your help forth Darius Family. More

Key Buick is Amazing! If you are looking for a vehicle for a great price and excellent customer service Key Buick is amazing and ask for Richard. I'd been to multiple car d If you are looking for a vehicle for a great price and excellent customer service Key Buick is amazing and ask for Richard. I'd been to multiple car dealerships in my search for a new vehicle and felt I received the typical experience as a female shopping for a car. Richard and the Key Buick staff made my experience one to which I have never experienced which earned them my business. More

WORST SERVICE EXPERIENCE EVER!!!! I took my Chevy Malibu to be serviced because we thought it was having problems with the computer. I would turn the engine off but the headlights, int I took my Chevy Malibu to be serviced because we thought it was having problems with the computer. I would turn the engine off but the headlights, interior lights, and radio would stay on. I spoke with Jeff to schedule my "appointment time" for the following Monday. When I dropped the car off he observed the car doing this. My appointment time was for 8:20am, by 3:00pm I called to check on any progress where I was informed that my "appointment time" was only to write the service ticket and my car would not be looked at on that day. I then called and spoke with the service manager because I am a single mother with only one vchicle and this was unacceptable! The service manager offered to put me in a loaner vehicle, while my car was being serviced. I agreed to come and pick it up, however when I got there Jeff asked me if I knew that my lights were automatic and they would turn off on their own. I told him that since I had the car for 8 years I did and I did not appreciate being treated like I am incompetent! So 9 DAYS later I finally have my car back. And when I picked up the car the service was no better with the exception of the cashier, she was sweet. Bottles of chemicals were left in my car when I asked about them they told ME to throw them away!! I left them sitting at the dealership for them to take care of. I WILL NEVER recommend ANYONE to go there I don't care if they are giving their services away for free!!!!! NEVER AGAIN! More

Buying a car just made easier. I had a great experience at Key Buick working with Brian, Kiki and Brad. The staff was very helpful & friendly - they answered all questions and conce I had a great experience at Key Buick working with Brian, Kiki and Brad. The staff was very helpful & friendly - they answered all questions and concerns. Their new/used car inventory offered a variety of vehicles with a variety of choices (exterior/interior). We ended up getting a Buick Enclave and love it. I rated the experience 5 out of 5 stars. More