Key Buick GMC

Customer service is very important to us and Gerry Eastwood goes above and beyond good customer service. We brought our Enclave to the dealership for the first oil change. We had an appointment and Eastwood goes above and beyond good customer service. We brought our Enclave to the dealership for the first oil change. We had an appointment and we were immediately greeted by Gerry who called us by name without even checking the appointment book. While we were there we had questions about the extended warranty on our Sonata. Gerry found the answers to all of our questions and set up an appoinment to have the needed work done. Great customer service! More

Mike Cane was very customer oriented and was extremely honest in his dealings with my wife and I. It was his integrity that played a major role in our decision to purchase our Buick Enclave from Key Buic honest in his dealings with my wife and I. It was his integrity that played a major role in our decision to purchase our Buick Enclave from Key Buick. I would recommend this dealership to anyone getting ready to purchase a vehicle. More

I felt it was worthwhile to mention that my service advisor, Gerry Eastwood, always goes the extra mile. This time, as with previous occasions, he is friendly, courteous and professional. He has be advisor, Gerry Eastwood, always goes the extra mile. This time, as with previous occasions, he is friendly, courteous and professional. He has been willing to research answers for a particular, rather unique problem, that I was having. He was then able to come up with a solution. I appreciate his thoroughness and his professionalism. More

Gerry Eastwood is a wonderful Service Representative! I have been bringing my GMC Acadia to Gerry ever since Coggin GMC closed. Scheduling is easy, the customer lounge is comfortable, and the service work have been bringing my GMC Acadia to Gerry ever since Coggin GMC closed. Scheduling is easy, the customer lounge is comfortable, and the service work has always been top notch. But what keeps my coming back, is how friendly and helpful Gerry and the rest of the Key Auto Company staff are. Thank you for making car maintenance a pleasant experience. Kelly Groce More

I have dealt with Key Buick for 9 years, covering three buicks. Their sales process was never pressured, but helpful. I willingly chose them to service another GM product from a dealer whose service came n buicks. Their sales process was never pressured, but helpful. I willingly chose them to service another GM product from a dealer whose service came nowhere close to that provided by Key, and returned to them for the next vehicle I needed. I would recommend them to anyone who needed either a new car or a fine service department. More

My husband and I purchased a new Buick yesterday. We could not be happier with the service and attention we received from the moment we stepped inside the dealership. Mike Cain was very relaxed, upfront could not be happier with the service and attention we received from the moment we stepped inside the dealership. Mike Cain was very relaxed, upfront, patient and professional. There was no pressure and no salesman tactics at all (we had experienced these elsewhere to such an extent that we were totally put off making a purchase). Everyone in the dealership was friendly and courteous, from the general manager to the financial officer. (The sale process was even interrupted while we all went outside to watch the final shuttle launch!!)Mike could not have been more helpful, returning every phone call promptly and answering each and every one of our questions. He was honest and fair throughout the negotiation. He made the whole purchase experience not just painless, but actually very enjoyable. We are thrilled with our vehicle and the purchase price. We would highly recommend Mike and the Key Auto team without any hesitation. More

Excellent quality of servive in a very efficient manner. Always greets you with a big warm smile an offer to help you. I have always been on guard in service situations until I started trading and havin Always greets you with a big warm smile an offer to help you. I have always been on guard in service situations until I started trading and having my last 3 buicks (bought at Key buick) serviced at Key. They treat me fair and efficiently. Pat Jones , Butch and Eddy in service and Brian Brown in sales are wonderful to deal with. Eddie W. Elder 904 280 1908 epelder@aol.com Loyal customer More

Richard Rood makes the car buying experience easy and without stress. He is straight forward and honest, the two things that are most important when I am dealing with a sales person on a big purchase. without stress. He is straight forward and honest, the two things that are most important when I am dealing with a sales person on a big purchase. Richard always keeps in contact before, during and after the sale to make sure everything is OK. I couldn't ask for a more attentive, knowedgeable person to help me, he answered evry question I had about my purchase. We have purchased 3 cars from him so far and our next purchase will also be with Richard. Richard Rood is the perfect sales person to deal with on any transaction, he is honest, trustworthy and straigt forward. Christine More

From the beginning of my purchase to the end, Mr. Brown was extremely patient, courteous, accommodating and trustworthy. Even after the purchase he continues to call periodically to ensure my satisfaction was extremely patient, courteous, accommodating and trustworthy. Even after the purchase he continues to call periodically to ensure my satisfaction with my LaCrosse. He was very thorough in explaining the different features of the vehicle and made me feel he had my best interest at heart. He was honest and did not just display his ideas of profit, but made sure I was going to be happy with my purchase. Bryan went above and beyond during the transaction and never once did I feel pressured, but instead he sold the product with professionalism. Bryan is truly an asset to the Key Buick Company. More