Ken Ganley Toyota Pittsburgh - Service Center

My appointment was 9 am. I was not notified until 10:20 that my 2018 rav4 with less then 20,000 miles needed front brakes . The person that came out to talk to me advise me it would take 50-55 minutes. A that my 2018 rav4 with less then 20,000 miles needed front brakes . The person that came out to talk to me advise me it would take 50-55 minutes. At 12:00 pm I was still sitting in the waiting room. When he did come back he told me the mechanic took it out on a test drive. I did not leave the dealership until around 12:40. I was very disappointed in the service. More

Staff is friendly and always helpful . Technician did a great job on handling my issue; taking care of the maintenance needed. The dealership always has hours to accommodate my servicing needs great job on handling my issue; taking care of the maintenance needed. The dealership always has hours to accommodate my servicing needs More

Steve is a complete professional and puts you at ease when needing service on a vehicle. Always a pleasure to work with Steve! He communicates and makes the process easy and convenient. when needing service on a vehicle. Always a pleasure to work with Steve! He communicates and makes the process easy and convenient. More

Ken Ganley simply is the best dealership I have dealt with. Their service department is 2nd to none! Always a great experience. Justin the GM is a great person to work with and is thoroughly honest. Bob with. Their service department is 2nd to none! Always a great experience. Justin the GM is a great person to work with and is thoroughly honest. Bob Killmeyer is also as honest as they come from a service department. I appreciate the team assembled here. More

Despite having contacted the General Manager and another employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more impor employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more important thing is for me to complete multiple surveys. Pretty disappointed with Toyota and this dealership. Not at all happy about putting my 4 year old in my car twice per day with an open recall that “can’t yet be fixed”. Would I choose Toyota for my next vehicle? Based on my experience, what do you think? Would you? More

Starting from the salesman to service, without a doubt best experience I have ever had purchasing a car and getting great service. Polite and caring employees best experience I have ever had purchasing a car and getting great service. Polite and caring employees More

Everything went very smoothly though time will tell if repairs were done properly. So far , so good. I was particularly and happily impressed with the setup for social distancing while waiting there. repairs were done properly. So far , so good. I was particularly and happily impressed with the setup for social distancing while waiting there. More

Terrible Customer service! Rude staff, no consideration of people!s time. Can not even return an email. They just lost us as customer, taking my business elsewhere.! of people!s time. Can not even return an email. They just lost us as customer, taking my business elsewhere.! More

Couldn't ask to be treated, no pressure, they listen to what we were looking for and what we were willing to spend and found the perfect car for my daughter what we were looking for and what we were willing to spend and found the perfect car for my daughter More

Mike Moore was awesome.. very clear and had answers for everything I asked. And I must have called him 25 times. Smooth transaction with financial part. everything I asked. And I must have called him 25 times. Smooth transaction with financial part. More