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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
901 Reviews
Call Service Center (412) 469-3000

901 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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January 18, 2023

Very friendly people. Make the best of car buying in a time when car buying has changed. More

by ILLUSTRIOUSFINISHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 17, 2023

Service is top notch the service staff keep you updated on the progress of your repairs at a great price More

by sddbobak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

January 17, 2023

The service was done quickly. The service advisor was polite and informative. The car was in good hands. More

by STREEVER314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Petrick
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Jan 18, 2023 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jan 19, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you so much for your positive comments about Ken Ganley Toyota Pittsburgh! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 17, 2023

Great service department. Keep me inform of the status of my truck while it was being work on. More

by Donaldsikora
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Donald, and look forward to your next visit.

Jan 19, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we appreciate your positive review about your recent experience with us! Thank you so much for your feedback! We hope you have a great day!

January 16, 2023

Always treated good when I go into get service on my car. And everybody there treats you with respect. They are all helpful!!! More

by JENNIFERM.SCHOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you always find your experience with us here at Ken Ganley Toyota Pittsburgh to be a positive one. Please don't hesitate to reach out if you need anything else.

January 13, 2023

Communication was lacking. Was not told the repair I needed was not done/ didnt want to do until I got home. Waste of trip. More

by jmassie0324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sylvis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jan 19, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. Someone from our staff will be reaching out to you in the very near future.

January 13, 2023

Very good service and very timely. Josh was very polite and helpful. My car was completed right on time as I was told. More

by RNICOTRA917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 11, 2023

Kinda dissapointed this time with the service dept. I have a malfunctioning temperature gauge and the dealer told me they cannot do anything to fix the problem because there is “no error” code when con More

by JBETA712003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you wouldn't mind discussing this matter in more detail, please feel free to contact us directly. We appreciate your business and hope you will give us another opportunity to serve you!

Jan 13, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 10, 2023

My entire truck buying process was a great experience. Excellent communication and great one on one service for the entire team. Would highly recommend!!! More

by REGAMBLE
Recommend Dealer
Yes
Employees Worked With
Joe Brooks Jr., Shaun Muldoon, Cortney Hunter
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Jan 12, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

Jan 13, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

January 05, 2023

Fast and smooth. smooth. Excellent , professional Job. Mr Rodrigo Van and Mr Jarred. Thank you. More

by TAHMUTIKARAM327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Van Grieken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 05, 2023 -

TAHMUTIKARAM327 responded

You’re very welcome

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