Ken Ganley Toyota Pittsburgh - Service Center

Had a great experience with service. Solicitous, explain everything, came out to tell me that I had forgotten my yearly PA inspection, which they took care of on the spot, and fell all o Solicitous, explain everything, came out to tell me that I had forgotten my yearly PA inspection, which they took care of on the spot, and fell all over themselves apologizing when I found they did not refill my car fluids, which they took care of immediately. More

I have never had a bad experience. Everybody is friendly, very informative and knowledgeable. Nice to have a great dealership here in West Mifflin. Everybody is friendly, very informative and knowledgeable. Nice to have a great dealership here in West Mifflin. More

I am very happy to join your organization to service my vehicle and appreciate to the all management team members. vehicle and appreciate to the all management team members. More

Very easy. Nice people. Responsive and communicative. Fair dealing. I would highly recommend Ken Ganley to others. Nice people. Responsive and communicative. Fair dealing. I would highly recommend Ken Ganley to others. More

I had a great experience at this dealer! Will definitely recommend to others! Thank you Kaylee for all the help! Will definitely recommend to others! Thank you Kaylee for all the help! More

This is the second time, they change the oil and filter and at the same time they say that Toyota recommends changing the oil every 10,000 miles, but they put a sticker on the car for 5,000 and assure that and at the same time they say that Toyota recommends changing the oil every 10,000 miles, but they put a sticker on the car for 5,000 and assure that you need to come for an oil change. Each time I ask to wash the car after the service, but apparently this is not important. More

Communication was great , vehicle was treated well , cleanly, everything was done that I asked and then some … cleanly, everything was done that I asked and then some … More

Took 90 minutes to do a scheduled tire rotation. Then I paid $80 for a tire patch and it was not patched. My guess is the tire rotation made the leak "disappear" from the tire location I stated was Then I paid $80 for a tire patch and it was not patched. My guess is the tire rotation made the leak "disappear" from the tire location I stated was the problem. More

Jeff was an outstanding service manager! He was kind, deliberate in his explanations, and caring in meeting all my needs. It was a great and expeditious service call! He was kind, deliberate in his explanations, and caring in meeting all my needs. It was a great and expeditious service call! More

I’ve been coming to Ken Ganley Toyota Pittsburgh for a while and have generally had good experiences, but my recent visit left me disappointed. A few weeks ago, I brought in my 2024 Toyota RAV4 for a stat while and have generally had good experiences, but my recent visit left me disappointed. A few weeks ago, I brought in my 2024 Toyota RAV4 for a state inspection. The process was smooth — I was told I only needed one tag, wasn’t charged, and was in and out in about 40 minutes. However, when I returned for a state inspection on my 2025 Toyota Grand Highlander (with only 3.5K miles), the experience was quite different. I was told the process would be quick, but it ended up taking over an hour. Once everything was done, I was told I needed two tags and was charged over $100. The discrepancy in both time and cost between the two visits — at the same dealership and for vehicles from the same brand — is confusing and frustrating. I even mentioned at the start that I had a doctor’s appointment scheduled (which had taken 2 months to get), and asked if I should come another time if it would take too long. I was assured it would be quick, but I ended up missing the appointment and now have to wait until mid-July for the next available slot. I’ve appreciated Ken Ganley’s service in the past, but this experience did not meet expectations. I hope the dealership can work toward more consistency and clearer communication in the future. More