Ken Ganley Toyota Pittsburgh - Service Center

Staff was friendly and professional. The process of buying my car was easy and straightforward. I just wish there had been more selection of cars on the lot. The process of buying my car was easy and straightforward. I just wish there had been more selection of cars on the lot. More

Called dealership regarding potential Service Bulletin issue, scheduled service and the issue was resolved! Friendly, professional, respectful and on time! I would highly recommend! issue, scheduled service and the issue was resolved! Friendly, professional, respectful and on time! I would highly recommend! More

The service was excellent, got me in, did the assessment, and recommended a few items and got me out. My only reason for a 4 verses 5 stars is that I think I should have gotten an approximate price on the re and recommended a few items and got me out. My only reason for a 4 verses 5 stars is that I think I should have gotten an approximate price on the recommended repairs to help me make my decision. More

After not hearing back and have to follow up the recall repair was made without issue. repair was made without issue. More

Everyone is always friendly and usually can get in and out quickly. Even washed my car. out quickly. Even washed my car. More

On Oct 28, 2023, around 8:45am my 2017 Toyota Highlander was towed to the aforementioned dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not see my car. was towed to the aforementioned dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not see my car. After waiting for about three hours, the service provider informed me I needed a new water pump and it would take three days. On Thursday November 2, 2023 I arrived to pick up the car and saw that the rear passenger side had a considerable amount of damage. On the multi-point inspection form for when the car arrives, there was no note of the damage. When I brought up the damage, Robert Killmeyer, Parts and Service Director, informed me that the car was towed there with the damage and that it was noted on the multi-point inspection form. This was noted on the form four days after the arrival of my vehicle. Mr. Killmeyer was very rude and raised his voice on multiple occasions. This was noted on the form four days after the arrival of my vehicle. Mr. Killmeyer was very rude and raised his voice on multiple occasions. I requested to see the security camera footage of when the car arrived; he informed me that the cameras at the dealership were not working. I then asked to speak to his supervisor and he informed me that he was the most senior person there. According to the towing company, they plan on sending video evidence, there was no damage when the car was picked up or dropped off. My car also has a camera, but all recordings from the moment the car was loaded onto the tow truck were erased and the camera was turned off. More

I had a great experience during the purchase process, however, bringing the car back in for maintenance was a bad experience. however, bringing the car back in for maintenance was a bad experience. More

Service with a smile and customer focus all day long! Not just for me, but watching the team with all customers is why I continue to come to Ken Ganley Toyota!! Not just for me, but watching the team with all customers is why I continue to come to Ken Ganley Toyota!! More

Great and quick service, very transparent and explained everything very well! Highly recommend their service department everything very well! Highly recommend their service department More

Steve kept in communication throughout the process and completed my maintenance in a timely Manner. He advised me on future service that I will need and gave me great take away materials! completed my maintenance in a timely Manner. He advised me on future service that I will need and gave me great take away materials! More