Ken Ganley Toyota Pittsburgh - Service Center

This dealership sold me 2 trucks and not only did I get a good deal, but the service and friendliness of the staff is exceptional…My visit today involved Scott explaining to me how the Toyota app works…He wa good deal, but the service and friendliness of the staff is exceptional…My visit today involved Scott explaining to me how the Toyota app works…He was extremely patient explaining ( to a tech incompetent person like myself ) everything in the vehicle to make my driving experience better…He did this on his own time (my salesman was not in today)…He is a true professional. More

If I ever buy another Toyota, I will give Ken Ganley the first shot… Leo is awesome in service first shot… Leo is awesome in service More

Service always good. Not a long wait time. Staff s very friendly p. Would recommend Ken Ganley Not a long wait time. Staff s very friendly p. Would recommend Ken Ganley More

I went in for an oil change and alignment. After leaving, the steering wheel was not centered so I had to make another appointment for that to be adjusted. I essentially had to have 2 alignmen After leaving, the steering wheel was not centered so I had to make another appointment for that to be adjusted. I essentially had to have 2 alignments done. More

Lisa is truly amazing and I thank God that she is part of the Ken Ganley service team. the Ken Ganley service team. More

GREAT SERVICE. ..WILL RECOMEND YOU ANYTIME TO MY FRIENDS AND FAMILY...HAVE A GOOD DAY ..WILL RECOMEND YOU ANYTIME TO MY FRIENDS AND FAMILY...HAVE A GOOD DAY More

Good people. Quick and efficient. Get the work done when promised, in and out quickly Quick and efficient. Get the work done when promised, in and out quickly More

Josh always provides excellent customer service when I am there. He listens to my concerns and addresses them, and remembers past encounters. It feels like he really tries to know his customers and make sure there. He listens to my concerns and addresses them, and remembers past encounters. It feels like he really tries to know his customers and make sure that they have a good experience. Always very respectful and professional! Thanks, Josh! More

I came in for an oil change at 8:30. They met me outside to get me in the door which was great. I thought awesome I'll be in and out quickly today. 2 hours later my car still was not don They met me outside to get me in the door which was great. I thought awesome I'll be in and out quickly today. 2 hours later my car still was not done. They came out to tell me I needed new air filters, which I responded I will have my husband or dad change for me. A half hour later my car was finally ready. A simple oil change SHOULD NOT take 2.5 hours. Also, my Rav 4 has been getting water in the door and not draining. They ordered the parts and told me it's only covered for 36,000 miles so I need to get back right away before the 36,000 miles is up. I explained I'm leaving for vacation that day and it would be pushing it. He said he would check to see if it'll still be covered. If I told you about the problem before the 36,000 miles, it should not be my fault that you need to wait on the part to come in. I live 40 min from the dealership alone plus I have to work over a half away away everyday. This was not the worst part. I got in my car and starting driving home and it did not feel right. It sounded very loud and my car is usually quiet. I get home and call to inform them because again I'm getting ready to go on a trip. I popped my hood when I got home and the air filter box was never snapped into place causing my car issues. Luckily I got to FaceTime with customer service and a tech for them to explain how to fix this issue. I FIXED THE PROBLEM MYSELF WHICH IS PATHETIC. I am very very upset. This should be a huge concern to management. THIS IS A DEALERSHIP, WHO SPENT 2+ HOURS WITH MY VEHICLE. I KNOW ACCIDENTS HAPPEN, BUT I HAVE NEVER HAD THIS HAPPEN WHEN GOING TO THE JIFFY LUBE WHICH ONLY TAKES A HALF HOUR. If this happened to someone else, they may not have thought to check things out. This could've have damage in my 2022 vehicle. I am HIGHLY DISAPPOINTED with the service provided. I wish I did not have to keep coming back for oil changes to this location, but I have to because I paid for the service within my plan. Also, I am still waiting to hear back from the service department about my part arriving for my car door. He was supposed to call me back yet never did. I had called a week ago when I got back and he said it will be taken care of and apologized for not calling me to let me know. ONE AND A HALF WEEKS LATER AND I STILL HAVE NOT HEARD BACK. VERY UNPROFESSIONAL AND I AM VERY DISAPPOINTED. More

I waited a little longer than I had expected, but it was my first service visit. I really didn't know how long it would take anyway. I really appreciated the free car wash. my first service visit. I really didn't know how long it would take anyway. I really appreciated the free car wash. More