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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
831 Reviews

831 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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January 31, 2025

Josh the service stand guy was fantastic. Great experience, great communication, very personable, best I've worked with here. More

by Pirates10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

I took my Buick in for a tire rotation and check up. Rotated my tires and gave everything a look over, and did it for free!!! More

by JeffC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Puckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

We keep getting messages to bring the Tacoma in for service and every time they tell us nothing needs done. Of course not, it’s a new vehicle. Why when we schedule it don’t they tell us this instead of More

by CRILEY143
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 27, 2025

Tire pressure light still on - no reason given as to why but they insist they checked tire pressure. Did not have recall part for battery and they stated okay during making of appointment. But state they More

by chelle330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sylvis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 27, 2025

Dealership is a complete surprise, didn’t expect such a fair consideration! Not in the market for another vehicle right now but when I am, you will have my first consideration! Your business I a great ass More

by SHOEBOX53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

January 26, 2025

Stoped to get a appointment for service, I have a extended warranty, the service writer didn’t know if they accepted the Ally warranty, then proved to tell me they are not taking any repairs fin for More

by Kipper
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kid at service desk
Jan 27, 2025 -

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jan 30, 2025 -

Kipper responded

I sent my phone number to these guys, they never called! NEXT

January 26, 2025

I've leased two vehicles so far with Ganley, and plan on leasing the next More

by CHIEF2166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danilo Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

January 24, 2025

Superior service. Shout out to Steve the service manager. Love the live video as work is completed More

by Patrice.evancho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much, Patrice, for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Toyota Pittsburgh to be a positive one. Please don't hesitate to reach out if you need anything else.

January 23, 2025

Just had my car inspected. An air filter was changed. I waited in the customer lounge. More

by SWARD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Ken Ganley Toyota Pittsburgh responded

Hello, we appreciate you taking the time to leave us this feedback. Until the next time we meet, take care!

January 21, 2025

It only took about 5 minutes to get my all weather mats installed that were ordered for me when I bought my vehicle. More

by RNNRGRL
Recommend Dealer
Yes
Employees Worked With
Brandon Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon and our team met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh. We look forward to having you as one of our valued customers for many more years to come!

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