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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,422 Reviews

1,422 Reviews of Ken Ganley Ford Parma - Service Center

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October 24, 2024

Quick and detailed service and they kept me in the loop with everything they did id recommend ford in parma to anyone i know. More

by struckmandavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Ken Ganley Ford Parma responded

David, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 24, 2024

They took care of a transmission issue with my Expedition. Seems to have taken care of all the issues that I was experiencing. More

by ALM610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

October 24, 2024

Dan overman went out his way to help us. CJ overman was great as well. Keep doing everything right. Great people. More

by Overman_danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Vargo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 23, 2024

Paul was exceptional to work with. Kept me apprised day-today. And the service team got everything turned as quick as possible. More

by KGALOVICH10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear that Paul and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 23, 2024

My service was completed quickly and correctly. Staff was courteous and helpful. I will return. More

by GLEN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Ken Ganley Ford Parma responded

Thanks, Glen, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 22, 2024

Ken gailey is Awsome they take very good care of my vehicle and me got my wheel element and fix my tire i would just like to say you are great i appreat the great servive you provied for me and the und More

by BURTONLOUISE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Ken Ganley Ford Parma responded

Thank you, Louise, for your business and this review. We're happy to hear that our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 22, 2024

Buying a vehicle was a breeze. From the sales staff to finance they explained everything well and didn't take up my whole day More

by bob
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Bob, and for taking the time to leave us this wonderful feedback!

Oct 22, 2024 -

Ken Ganley Ford Parma responded

Thank you, Bob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

October 22, 2024

The initial process of me bringing my car in was not pretty. But Alecia came into the picture and changed everything. From getting my car checked out and finding out the problem. More

by SANJENKIS2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Alicia had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

October 21, 2024

I have only one service done at Ken Ganley Ford . It was a recall. That is the only work I have done so far at any dealer.Gillingham did recall service before Ganley took over. I do my own maintenanc More

by SOUTHPAWGJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

October 20, 2024

We have been customers of Ganley for many years. Their service is great. Service department is readily available. Sales staff is friendly More

by Sonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Ken Ganley Ford Parma responded

Thank you, Sonja, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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