Keating Toyota

I went to get rav 4 they got 500 non refundable deposit from me and they promis me they will give car on MSRP plus there free 1495 and TTL on December 8 when I went there they stared playing game they told from me and they promis me they will give car on MSRP plus there free 1495 and TTL on December 8 when I went there they stared playing game they told me to pay 5000 more then market price they told 500 usd I will get it back on new vehicle they did gave me rav4 and no refund really they are playing games the sales guy was David Jackson More

It’s not Keating Toyota , It’s CHEATING TOYOTA , I went to Keating Toyota Manvel to buy a RAV 4 for my brother who recently migrated to US. We agreed to pay the amount for a new RAV 4 , even though it was to Keating Toyota Manvel to buy a RAV 4 for my brother who recently migrated to US. We agreed to pay the amount for a new RAV 4 , even though it was way more than the MSRP. But still we were happy so far , The cheating started from the account guy Sergio Ortega , he charged an additional $2615 to the total amount , in revenge of we declined all the additional care packages. To hide his cheating Sergio didn’t give us the copy of the invoice saying that it will be emailed to us as electronic copy. Since we didn’t get any email after 2 days , we went back to the dealership and then he given us the printed copy after 2 hours of waiting . There we found out the additional $2615 , we questioned this charge and then he lied to us saying that the original cost was what he added in the invoice , not the amount we signed in the contract while booking the vehicle , then he walked away to avoid more questions. Then we talked to our sales representative and his boss , they both agreed that Sergio Ortega is wrong and we can talk to his boss. He helped us to pay back $2615 after a month. This is a best example for “ How One employee can ruin the reputation of whole company “ More

Customer service is amazing. Everyone is super friendly and very helpful. Highly recommend Keating Toyota Everyone is super friendly and very helpful. Highly recommend Keating Toyota More

UNBELIEVABLE! ! I put one star only because there are no minus ten stars! Worst dealer I have ever dealt with in my 60+ years of owning cars. They lie to your fac ! I put one star only because there are no minus ten stars! Worst dealer I have ever dealt with in my 60+ years of owning cars. They lie to your face! I was sold a “bogus” maintenance warranty and gap insurance. This money went straight into this pocket. I ask the sales person for paperwork showing I had the warranty and Gap insurance and his reply was “There’s no paperwork, it’s in the system.” Toyota should not allow these people to sell their cars!!!! More

Wow, worst dealership experience by far. Beware of finance adding extras without approval. They used my prepaid premium on my trade-in with knowledge or consent. Still haven’t received plate Beware of finance adding extras without approval. They used my prepaid premium on my trade-in with knowledge or consent. Still haven’t received plates after tags expired More

Buyer beware! !! I would give negative thousand stars if I could. Very dishonest dealership. They wouldn't show me the actual window sticker, but instead they will !! I would give negative thousand stars if I could. Very dishonest dealership. They wouldn't show me the actual window sticker, but instead they will come up with a buyer's order that says "msrp" but it's not the original, it's adjusted and they don't tell you that. Very disgusting. If my review stops here, they will reply "sorry Danny we couldn't get the deal you were looking." NO, NO, NO, it's not about the deal, it's how they do business, people like them should not be in the business!!! More

First time trying to buy a car online. The experience with Keating Toyota was great. They transported the vehicle out of state right to my door step. The staff was very patient with me The experience with Keating Toyota was great. They transported the vehicle out of state right to my door step. The staff was very patient with me and kept me up to date of where my vehicle was the entire time. I would do business with the again. More

Ben Keating Toyota sold me a Junk car with accident but they lied and told me the car has never had an accident and its under warranty. Well after 48 hours, it turned out that Ben Keating Scammed me and th they lied and told me the car has never had an accident and its under warranty. Well after 48 hours, it turned out that Ben Keating Scammed me and the car was involved in major accident and warranty doesn't cover anything anymore. I bought a 2022 VW with less than 10,000 miles on it and sales told me the car is in great condition with No accident or issues. I didn’t see any visible issues neither, except the backup camera issue which sales person told me, they will fix it in the parking lot for me or dealer will take care of it. Bc car is under warranty. They tried to sell me this bull crap package at closing which I refused to pay for. The package indicated that car has been inspected and pampered by Keating Toyota and they have add so much to its value. Anyway I got the car with my trade in and paid the rest in cash. After 48 hours I took the car to VW dealership to fix few things that were under warranty. VW told me the car has had bad accident in the back side and whoever repaired it, did a very bad job. And they simply lied to you that this is a great car. This is a horrible car with major electronics issues which will never be repaired unless you pay out of pocket. So car has leaks from the roof to GpS and electronics enclosure area, and nothing is covered under warranty anymore. Apparently it had a bad accident and they had to repair the trunk door and roof but they did a bad job and the car is messed up. So what was wrong with it? Back up camera gone Front safety assist gone GPS gone Titled mirror gone Remote control app gone Remote door gone Software update gone And about 10 more electronics issues which we were told all need to be repaired. VW even told me they wont repair this car unless the car goes to body shop and gets fixed there first and then they will work on electronics issues. Its just very sad that even big dogs like Keating Toyota are in business of fraud and scamming people. They simply lied to me about the car history and they blamed carfax for it. You blame carfax which is fine but you did inspection and spent hours cleaning this car and you didn’t notice these issues? You either don’t deserve to be called professional or you simply lied which is a crime in my area. I asked the dealer to take the car back but they refused. I talked to Tom Wilson the sales person and Ben Diblasio whom is a sales manager. They both said your request is above their pay grade and they can’t accept the return. So i called my lawyer and filed a suit. Im certainly going to spend few thousand just to spread the word about Keating Toyota and their fraudulent business. Im sure there is a fat guy sitting in office and laughing and enjoying scamming people out there. But one day you will pay the price. More

Sold a car with a major accident as a clean history car with no issues. I bought a 2022 VW with less than 10,000 miles on it and sales told me the car is in great condition with No accident or issues. with no issues. I bought a 2022 VW with less than 10,000 miles on it and sales told me the car is in great condition with No accident or issues. I didn’t see any visible issues neither, except the backup camera issue which sales person told me, they will fix it in the parking lot for me or dealer will take care of it. Bc car is under warranty. They tried to sell me this bull crap package at closing which I refused to pay for. The package indicated that car has been inspected and pampered by Keating Toyota and they have add so much to its value. Anyway I got the car with my trade in and paid the rest in cash. After 48 hours I took the car to VW dealership to fix few things that were under warranty. VW told me the car has had bad accident in the back side and whoever repaired it, did a very bad job. And they simply lied to you that this is a great car. This is a horrible car with major electronics issues which will never be repaired unless you pay out of pocket. So car has leaks from the roof to GpS and electronics enclosure area, and nothing is covered under warranty anymore. Apparently it had a bad accident and they had to repair the trunk door and roof but they did a bad job and the car is messed up. So what was wrong with it? Back up camera gone Front safety assist gone GPS gone Titled mirror gone Remote control app gone Remote door gone Software update gone And about 10 more electronics issues which we were told all need to be repaired. VW even told me they wont repair this car unless the car goes to body shop and gets fixed there first and then they will work on electronics issues. Its just very sad that even big dogs like Keating Toyota are in business of fraud and scamming people. They simply lied to me about the car history and they blamed carfax for it. You blame carfax which is fine but you did inspection and spent hours cleaning this car and you didn’t notice these issues? You either don’t deserve to be called professional or you simply lied which is a crime in my area. I asked the dealer to take the car back but they refused. I talked to Tom Wilson the sales person and Ben Diblasio whom is a sales manager. They both said your request is above their pay grade and they can’t accept the return. So i called my lawyer and filed a suit. Im certainly going to spend few thousand just to spread the word about Keating Toyota and their fraudulent business. Im sure there is a fat guy sitting in office and laughing and enjoying scamming people out there. But one day you will pay the price. More

I realized this dealership is the ONLY one in Texas that Price Gouges. They want to charge me over 12k as a market adjustment. I guess they do not care for repeat business or referrals. Many other dealershi Price Gouges. They want to charge me over 12k as a market adjustment. I guess they do not care for repeat business or referrals. Many other dealerships in the area so I strongly suggest avoid this one like the plague More