Keating Toyota

Terrible. We negotiated a price on a new vehicle and my wife signed in person. I was out of town so I had to come in a couple of days later to sign. When I ask We negotiated a price on a new vehicle and my wife signed in person. I was out of town so I had to come in a couple of days later to sign. When I asked about the protection plan that we had purchased I was told that it had been taken off to get the price down to where we had agreed. They never told us that the protection plan coverage would be reduced with our new price. The paperwork for the original package of protections was “Apex Protection Package” but they switched it on the final document that we signed to “Apex”, again with no indication that anything about what we were buying was changing. Sly move by untrustworthy people. I will never buy a car from this dealership again. We worked with Americo, Lee Ware, and Ben DiBlasio the manager. When I talked to another manager about it (Matt) he said sorry but the deal was done. More

My experience with Keating Toyota was bad. The person who sold me my Tahoe initially was great. But unfortunately the management seem like they had no interest handing my issue. Going into fin The person who sold me my Tahoe initially was great. But unfortunately the management seem like they had no interest handing my issue. Going into finance I learned that I was purchasing a warranty that covered bumper to bumper. It's prior to that there assured me that it was a full inspection on the vehicle and it passed. Two weeks later I figured out that the shocks had a leak in it. I did a little bit of research and the compressor should not be gone off as much as it was. I also asked i Chevrolet to confirm that and they said I was correct. I took it back considering it has been only one week in my possession, but the service department explain to me that they do not have the technology to look at this vehicle. OK it's toyota I get it. So I physically take it too Gulf Coast Chevrolet And claim the warranty. Shortly after they contacted me and say there wasn't covered. Mind you they told me it covered everything. So I took it back to Toyota's explaining what was going on and they basically said that it was nothing they can do about it because I already bought the vehicle and it was used. It was as if they did not care, I've already bought the vehicle and they made a money. Then they try to sit down with me and coach me into thinking nothing was wrong with my vehicle. Like I'm stupid. They took my vehicles to the back and the techs couldn't find nothing. I can literally stick my hand in the back of my wheel and feel that the rubber bladder of my rear air suspension was not fully inflated. As the air compressor was running, air was seeping out of the back of my truck. Clearly there is a leak and it should not be operating like that. So I went ahead and fixed it myself. Now after all this is done I call to fulfill some of the other warranties I purchased. Radio silence. I have messages call several times to set an appointment and no one calls back. I guess they have all their awards and i'm just another sale. SMH. If the salesman goes to another dealership, I will buy from him. But as far as my wife and my son in the future, We'll just go to Gulf Coast. More

Keating is the worst dealership I have ever encounter. The dealership is plagued with crooks in the sales department and the Service Department. I’ve been lied to ever since I started dealing with them. The dealership is plagued with crooks in the sales department and the Service Department. I’ve been lied to ever since I started dealing with them. More

I inquired about purchasing a new toyota camry with this business. I states the facts and what we were looking for. I specifically told them I am far away and I do not any games, gimmicks or hidden things. business. I states the facts and what we were looking for. I specifically told them I am far away and I do not any games, gimmicks or hidden things. I just want honest information. The first person to reach out ignored my questions and request for information and just gave me the classic "just come in and see the car, we will figure it out". Even after restating I am 6 hours away.... The "Manager" reach out after and again ignored my very specific request and decided to give me information on a USED car that the dealership owns for more than a new one and tried to pass off as "NEW". 33k for "NEW" vs their own actual new ones for 29-31k... Shady business practices, ignored specific request, completely disrespectful. More

Horrible experience dealing with this dealership and the GM/Part owner/operator Anson Jones. Typical bait and switch. Advertised his personal vehicle (Porsche) on their website then raised the price $10K af GM/Part owner/operator Anson Jones. Typical bait and switch. Advertised his personal vehicle (Porsche) on their website then raised the price $10K after a deal was written up. We then negotiated a price (still higher than original advertised price) and when I questioned some of the fees on the buyer's order and why no application for an out of state title, radio silence. He decided, he didn't want to sell the car to me anymore. We walked away from a $140,000 car over $650 or so in fees that they couldn't or wouldn't explain to me. Poor communications from their finance Manager Brian Perez. Very disappointing that they didn't allow me to inquire about fees , as an out-of state cash buyer on a very pricey vehicle. More

My husband and I specifically and explicitly explained that we were not interested in optional warranties/maintenance plans. Our financial associate Brian Perez added them anyway, moved us back and forth that we were not interested in optional warranties/maintenance plans. Our financial associate Brian Perez added them anyway, moved us back and forth between two offices to sign documents electronically (talked us through them without an opportunity to scroll to read), then printed out the forms and enveloped them. Without an opportunity to review the forms, we were immediately brought out to the car to go over features. I didn't catch the mistake until the first bill came. In the nicest possible terms, Brian's behavior was either negligent or unscrupulous. Because of his actions, I will never do business with Keating Toyota again. What happened was unacceptable. I currently have another car on order with this dealership, which I plan to cancel immediately. If you choose to buy from this dealership, I implore you to request paper copies of financial forms prior to signing, and review your documents for unexpected charges. What is being explained as you sign the electronic documents may not reflect the actual contents of the forms. More

Tom Wilson is a good salesman. I got a reasonable deal with him quickly. If you want save you time to buy a vehicle please go to talk t him. I got a reasonable deal with him quickly. If you want save you time to buy a vehicle please go to talk t him. More

I've checked several times the oil level after they told me they had changed the oil on my rav4 and the oil was very dirty. Likely they didn't rotate the tires either. I'm not coming back to do the service me they had changed the oil on my rav4 and the oil was very dirty. Likely they didn't rotate the tires either. I'm not coming back to do the service maintenance at this dealer. More

I went to get rav 4 they got 500 non refundable deposit from me and they promis me they will give car on MSRP plus there free 1495 and TTL on December 8 when I went there they stared playing game they told from me and they promis me they will give car on MSRP plus there free 1495 and TTL on December 8 when I went there they stared playing game they told me to pay 5000 more then market price they told 500 usd I will get it back on new vehicle they did gave me rav4 and no refund really they are playing games the sales guy was David Jackson More

It’s not Keating Toyota , It’s CHEATING TOYOTA , I went to Keating Toyota Manvel to buy a RAV 4 for my brother who recently migrated to US. We agreed to pay the amount for a new RAV 4 , even though it was to Keating Toyota Manvel to buy a RAV 4 for my brother who recently migrated to US. We agreed to pay the amount for a new RAV 4 , even though it was way more than the MSRP. But still we were happy so far , The cheating started from the account guy Sergio Ortega , he charged an additional $2615 to the total amount , in revenge of we declined all the additional care packages. To hide his cheating Sergio didn’t give us the copy of the invoice saying that it will be emailed to us as electronic copy. Since we didn’t get any email after 2 days , we went back to the dealership and then he given us the printed copy after 2 hours of waiting . There we found out the additional $2615 , we questioned this charge and then he lied to us saying that the original cost was what he added in the invoice , not the amount we signed in the contract while booking the vehicle , then he walked away to avoid more questions. Then we talked to our sales representative and his boss , they both agreed that Sergio Ortega is wrong and we can talk to his boss. He helped us to pay back $2615 after a month. This is a best example for “ How One employee can ruin the reputation of whole company “ More