Keating Toyota

I purchased a vehicle from Keating back in early February. They gave me car with one key fob and said the other one would come in 30 days. I called every month after the 30 days and there's always February. They gave me car with one key fob and said the other one would come in 30 days. I called every month after the 30 days and there's always new expected date. They have been flippant about this issue and have actually told me that it was Toyota's problem not Keatings and I would have to contact Toyota direct. Here we are 9 months later and still no key fob!!!!! I would not buy from this dealer again!!! More

Lies lies lies! Did not give us the price and would not let us see anything we signed. Added things to contract that we did not want. Did not give us the price and would not let us see anything we signed. Added things to contract that we did not want. More

TOTAL SCAM OF A DEALERSHIP using THE OLE BAIT AND SWITCH! !! Last Friday I began speaking with Manuel regarding a Porsche Macan (stk# KLB30684P) that they have in inventory. He was somewhat pleasant and he !! Last Friday I began speaking with Manuel regarding a Porsche Macan (stk# KLB30684P) that they have in inventory. He was somewhat pleasant and helpful we just couldn’t come to terms to make a deal so I continued my search. I woke up two days later to an email notification that the price on their Macan had dropped and I was immediately a buyer. I sent Manuel a text to call me when he got in this morning and let’s wrap it up. He was kind enough to do a FaceTime walk around with me when he arrived this morning to show me the car in full detial and I agreed to purchase. That’s where things went HORRIBLY south. I asked him to send me a buyers order so I could give to my credit union as I was paying cash for the car. He later sent me a text and told me I could only buy the car if I financed with THEM. I thought this was a mistake and called him to which he verified that was the case. He put the used car manager (Ben) on the phone and he told me that he had to make money on the backend with financing. xxx!!! I’m 52 years old and have purchased a LOT of cars in my lifetime and this is a first. It really rubs me the wrong way, that I can’t buy a car at their advertised online price if I intend to pay cash. There is no disclaimer on the listing or their website stating the price is only available if financed with them. Made multiple phone and email attempts to contact the GM - Anson Jones to discuss with no response from him at all. Sadly zero stars isn’t an option or that’s what I would be giving them. More

Beware of this dealership, they will mislead you over phone, once you get their they will add more price to add to it. I had same experience in late 2021, early 2022 and now in August 2023. phone, once you get their they will add more price to add to it. I had same experience in late 2021, early 2022 and now in August 2023. More

Never Ever buy any parts or service from the dealer. They charge 3% service charges on credit card payments on parts and services .I had to go back to home to bring my Debitcard to pay my service charg They charge 3% service charges on credit card payments on parts and services .I had to go back to home to bring my Debitcard to pay my service charges ! . Their Parts officals are all extermily bad face to face and over phone .Never buy parts from here. 100 % arrogant sales officals . Never buy anything from here. More

I wish I had read some of these reviews before looking to purchase a gray, 2013 Toyota Highlander Limited V6 AWD, Mileage 102,268, one owner with no accidents, VIN 5TDDK3EH2DS214857 Stock No. DS214857 Purcha purchase a gray, 2013 Toyota Highlander Limited V6 AWD, Mileage 102,268, one owner with no accidents, VIN 5TDDK3EH2DS214857 Stock No. DS214857 Purchase Price $11,911. If I could post images to share I would. The first offer they made was $16.020.54 and included an APEX Protection Package for $899 and Toyota Service $1,850 in addition to sales tax and other miscellaneous fees. I explained that I did not need their protection plane or Toyota Service and was then offered the vehicle at $16,751.98 which removed the APEX Protection Package but increased the Toyota Service to $3,434.18. I asked why the increase and was told the vehicle had not been put through service and was put online last night. The salesman, Tyron, I was working with said, “This vehicle was posted online early as we just got it as a trade in last night. We are making sure the vehicle is going to be in perfect mechanical condition which is why we are charging the Toyota Service. Because of the cost of what we are doing to fix the car, that is our best number.” I appreciate that Keating Toyota wants to sell cars in good mechanical condition, but they really should stand behind their price and get it right before posting it online. Tyron said, “The price has been raised and will reflect tomorrow.” The price now says “Uncertain?” next to the posted $11,911.00. Buyers beware!! This dealership is in the business of adding charges to increase their bottom line! More

Big Jim really was an excellent salesman! Great knowledge, personality and kindness made my buying experience at Keating a good one! Thank you, Melinda Great knowledge, personality and kindness made my buying experience at Keating a good one! Thank you, Melinda More

I make an appointment with Keeting Toyota to bring my 2022 Sienna back in to check the battery since they are going out a lot and each time I have to jump-start it. For the last service I have them check 2022 Sienna back in to check the battery since they are going out a lot and each time I have to jump-start it. For the last service I have them check it but still happened the same, that's why I make another appointment for it. Went in for an appointment and talk with a lady advisor named Ashley Weekes. I was told that they need a few hours to work on it. A few hours to work on a battery is ridiculous, but I still leave it for them and have them shuttle me back to my house. A few hours went by around noon. I saw they leave it in their parking lot for an hour. I called the dealer and asked to speak with Ashley. She told me that when they test it the battery was normal. And told me next time when the car dies I have to tow it to the dealership so they can test it again, assuming it will be out of pocket to tow over there. I then tell her just replace it and I will pay out of pocket for the battery since they are denied the warranty. She's quoted me for somewhere around $150, I'm telling her it's ok just replace it for me. Then a couple of hours went by, and she's call me back around 2:40 pm and said the battery was $270 and she quoted me wrong. Took her over 2 hours to let me know she give me the wrong quote. I’m kind of upset at that time but still allow them to do it. Took them more than an hour to put a new battery in and have my car out around 4 pm. When I tell her I would not come back there again because of her, she told me you are welcome to do so, and that they do not need my business. Don't know what kind of training they give to assistant service managers for that kind of behavior. What Keating Toyota fail to do is 1/ Last service nobody told me I have to tow my car in for them to check and not jumpstart it. 2/ My car was sitting in the parking lot for over 2 hours but received no update whatsoever from Ashley. Until I called in, and she’s making xxxxxxx excuses like they want to let the battery drain out. She could have to call me and tell me the situation and maybe I'm not as mad. 3/ took Ashley over 2 hours again to let the customer know they were quoted the wrong price. Which is ridiculous. 4/ Dealer refusing to honor the warranty of a new car that is purchased directly from them is very bad business practice. 5/ Took them 8 hours to work on the battery is even more ridiculous. From 8 am when I get there till 4 pm when I drive out. 6/Fail to train their staff. If anyone wants to stop by for service I advise not to come to this dealer. Buying a car from them is a bad experience (already have a review on Google and Bbb) then get treated like xxxx when come back for service. More

I had a really great experience at Keating Toyota. The moment I parked into the dealership I was greeted by Shawn. I was so amazed at how he came right up to us and asked what he could help us with. I The moment I parked into the dealership I was greeted by Shawn. I was so amazed at how he came right up to us and asked what he could help us with. I had gone to a few other Toyota dealerships in the area and no one even approached me. So when Shawn did this it made me very happy. I told him what I was looking for and he and Michael showed me a few vehicles. I told them my budget and I ended up test driving a sexy red Highlander fully loaded. Long story short I got back from test driving it filled out my application and everything went smooth and quickly. Even when I went to finance with LG, he explained everything to me and told me what packages I could add. I actually had to leave and come back since I had a prior appointment I had to go too. Once back I finished where I left off and I was on my way. Thank you guys so much for the great experience.. More

Do not shop this Dealership! ! If I could rate this place less than one star I would. Drove by today to look at a vehicle I had seen online. As soon as I'm driving in a young Hisp ! If I could rate this place less than one star I would. Drove by today to look at a vehicle I had seen online. As soon as I'm driving in a young Hispanic guy walks across my driving path and makes me stop so I don't hit him. Seeing that he was a sales guy I asked him to move and drove by. Needless to say that within two minutes this guy and his "Manager" are literally following me around in a golf cart. I finally stop to see a vehicle, and they are yelling at me though my drivers side window. I rolled down my window and they proceeded to hound me about help. They would not leave me alone after I asked over five times that I was just looking and didn't need help!! It got to the point where I just told them to leave me alone or I would just leave. The manager then told me "leave then". So I drove off. As I'm leaving I saw the vehicle I initially came to see and go to it. Well don't you know, within a minute the same salesperson is walking my direction hounding me again!! I told him to move away and he refused. I will never step foot at this dealership ever again. Never felt so uncomfortable in my life!! Do not recommend to anyone. I never do / make reviews like this, but this was ridiculous!! More