Keating Toyota

Yesterday I did a search and “TrueCar” located one (1) 2024 Toyota Sequoia TRD PRO at Keating Toyota in Manvel down 288 near Hwy 6. TrueCar represented that the vehicle is at Keating Toyota for $82,193 2024 Toyota Sequoia TRD PRO at Keating Toyota in Manvel down 288 near Hwy 6. TrueCar represented that the vehicle is at Keating Toyota for $82,193.00 - $1,088.00 “Dealer Discount” … basically $81k ($86,331 including taxes and fees.) See attached. Keating Toyota then called and sent me a text as I guess they were monitoring the hit / my internet search. Sales rep Brenda Trejo called and confirmed the vehicle is for sale for $81k. I indicated that I was interested in a test drive and made a 2:00 appointment. She stated “I will get the keys and get the vehicle ready for a test drive.” Upon arrival Brenda showed me the vehicle (still in the show room.) I reiterated that I would like to test drive the vehicle. Brenda asked for my drivers license and came back with some sort of middle manager “Emmanuel” ?? No test drive and red flags went up immediately. Emmanual stated and showed me paperwork that the vehicle is worth “$126k.” this is a $45k markup above MSRP ! (He did not let go of the paper.) I was shocked and asked to see his manager. Manager on duty stated MSRP is just a suggestion, and that the vehicle is available to purchase for $126k. I left very upset and concerned that Keating Toyota may be scamming many consumers in our area with the same or similar scheme. Keating Toyota’s practice of attempting to sell vehicles 50%+ over MSRP may be illegal and is in all likelihood without the knowledge or blessing of Toyota. Let me know if you would like to visit further. More

I am writing to file a formal complaint regarding the purchase of a Mercedes Benz GLC in September 2023 from Keating Toyota. This vehicle has proven to be defective, causing significant financial burden purchase of a Mercedes Benz GLC in September 2023 from Keating Toyota. This vehicle has proven to be defective, causing significant financial burden and emotional distress. Less than 30 days after purchase, the car required a new turbo, a repair that should not have been necessary for a vehicle of this caliber and age. This was certainly an unexpected and costly repair. Despite this, the vehicle has continued to exhibit significant defects, necessitating further repairs costing thousands of dollars less than six months of ownership. Furthermore, since the date of purchase, I have been subjected to persistent sexual harassment by the salesman who sold me the defected vehicle. He has repeatedly contacted me outside of business hours, making inappropriate advances and attempting to leverage the repair of my vehicle as a means to engage in conversation. Despite my clear and explicit requests to cease communication, he has disregarded my wishes, prompting my father to intervene on my behalf. It has also come to my attention, through web sources, that there are previous complaints filed with the Better Business Bureau regarding similar instances of sexual harassment towards female customers by salesmen employed @ Keating Toyota. This situation is intolerable and has caused immense distress. I am requesting immediate action to rectify these issues, including full reimbursement for all repair expenses incurred due to the vehicle's defect and a replacement vehicle. As well as, appropriate disciplinary measures against the salesman involved. I am prepared to pursue legal action to ensure that justice is served and to prevent such misconduct from occurring in the future. More

Nick was a great salesmen had the best personality along with a contagious smile but best of all he helped me find my dream car with the best deal! with a contagious smile but best of all he helped me find my dream car with the best deal! More

I purchased a vehicle from Keating back in early February. They gave me car with one key fob and said the other one would come in 30 days. I called every month after the 30 days and there's always February. They gave me car with one key fob and said the other one would come in 30 days. I called every month after the 30 days and there's always new expected date. They have been flippant about this issue and have actually told me that it was Toyota's problem not Keatings and I would have to contact Toyota direct. Here we are 9 months later and still no key fob!!!!! I would not buy from this dealer again!!! More

Lies lies lies! Did not give us the price and would not let us see anything we signed. Added things to contract that we did not want. Did not give us the price and would not let us see anything we signed. Added things to contract that we did not want. More

TOTAL SCAM OF A DEALERSHIP using THE OLE BAIT AND SWITCH! !! Last Friday I began speaking with Manuel regarding a Porsche Macan (stk# KLB30684P) that they have in inventory. He was somewhat pleasant and he !! Last Friday I began speaking with Manuel regarding a Porsche Macan (stk# KLB30684P) that they have in inventory. He was somewhat pleasant and helpful we just couldn’t come to terms to make a deal so I continued my search. I woke up two days later to an email notification that the price on their Macan had dropped and I was immediately a buyer. I sent Manuel a text to call me when he got in this morning and let’s wrap it up. He was kind enough to do a FaceTime walk around with me when he arrived this morning to show me the car in full detial and I agreed to purchase. That’s where things went HORRIBLY south. I asked him to send me a buyers order so I could give to my credit union as I was paying cash for the car. He later sent me a text and told me I could only buy the car if I financed with THEM. I thought this was a mistake and called him to which he verified that was the case. He put the used car manager (Ben) on the phone and he told me that he had to make money on the backend with financing. xxx!!! I’m 52 years old and have purchased a LOT of cars in my lifetime and this is a first. It really rubs me the wrong way, that I can’t buy a car at their advertised online price if I intend to pay cash. There is no disclaimer on the listing or their website stating the price is only available if financed with them. Made multiple phone and email attempts to contact the GM - Anson Jones to discuss with no response from him at all. Sadly zero stars isn’t an option or that’s what I would be giving them. More

Beware of this dealership, they will mislead you over phone, once you get their they will add more price to add to it. I had same experience in late 2021, early 2022 and now in August 2023. phone, once you get their they will add more price to add to it. I had same experience in late 2021, early 2022 and now in August 2023. More

Never Ever buy any parts or service from the dealer. They charge 3% service charges on credit card payments on parts and services .I had to go back to home to bring my Debitcard to pay my service charg They charge 3% service charges on credit card payments on parts and services .I had to go back to home to bring my Debitcard to pay my service charges ! . Their Parts officals are all extermily bad face to face and over phone .Never buy parts from here. 100 % arrogant sales officals . Never buy anything from here. More