Keating Toyota

Misleading sales ads and emails, disrespect to the extent that they would make sure to make you feel that the decision to drive there was a waste of time and a big mistake. Would not recommend going there fo that they would make sure to make you feel that the decision to drive there was a waste of time and a big mistake. Would not recommend going there for anything. Disrespect, decline, downfall!!! More

I live in FL and while searching online for a used FJ, I saw that Keating Toyota had a 2010 4WD with a manual transmission and a Clean Carfax. Since the FJ was discontinued in 2014, I'm talking about a vehi saw that Keating Toyota had a 2010 4WD with a manual transmission and a Clean Carfax. Since the FJ was discontinued in 2014, I'm talking about a vehicle that's 10+ years old. I was looking for a fun family vehicle that we could use to take the grandkids to the beach, fishing, etc. Note: The FJ doesn’t have carpet so that’s a plus! I also currently own a 2023 Tundra Platinum and have owned many, many Toyotas over the last three decades. Having said that, this was my first purchase of a Toyota vehicle sight unseen (online). I started texting with Lee about the 2010 FJ. Lee sent me a video of the FJ. The FJ was quite dirty in the video, unlike the pics on Autotrader, and had writing on the windshield and driver’s side glass. Lee said the FJ needed to be detailed. In his video, Lee pointed out a scratch on the passenger side front fender and said they could take care of it. Lee said, "no real major scratches that I can see I mean outside of this..." I didn’t have a problem with the scratch, the vehicle is 14 years old! I wasn’t looking for perfection but I told Lee not to have the scratch repaired–I didn’t want any paint work. Lee also told me “No we don’t do that” when I asked about any paint work on the FJ. Based on the information I received from the dealership, I decided to proceed with the purchase. I completed the paperwork via email and signed more docs that were sent to me overnight. Yes, the docs included the words “AS IS” and I also signed a “Nothing Additional Promised–We Owe” doc and my wife and I joked that they do owe us the vehicle. Being that this was a Toyota dealer and they knew I was relying on the information they were providing to me in order to make my purchasing decision, I trusted them and signed the documents. The vehicle was then to be transported to me from TX to FL. When the vehicle arrived on Easter, I immediately noticed a damaged windshield and some serious paint work on the passenger side. I'm not referring to the scratch that Lee pointed out in his video or any other scratches; I'm referring to paint work on the passenger door. There was also primer overspray inside the passenger door. Was this vehicle in an accident? I texted Daniel Montoya within minutes of delivery and he said he would get back to me on Monday, he didn't. I ended up speaking with Terry Sinclair when Daniel didn't respond. Terry told me he appraised the FJ and it was “almost perfect.” When I asked him if he noticed the paint work and the damaged windshield during his appraisal, he would not comment. It doesn't matter if the damage and paint work occurred prior to them taking the vehicle on trade or if they did the paint work; either way, it should have been disclosed. The age of a vehicle doesn't matter, damage and paint work should always be disclosed to the buyer. I contacted Toyota Motor Corp to see if they could provide some guidance, they assigned a case number and said they would contact Keating Toyota. To sum it up, Keating isn’t doing anything for me. This dealership believes their contract is iron clad and that’s what they’re sticking to. I wanted to return the FJ to them or at a minimum be compensated for the loss in value due to the undisclosed paint work.. In addition, the damaged windshield has to be replaced and my insurance won’t cover it since it was pre-existing damage. In my opinion, Keating Toyota suppressed material facts about the actual condition of the vehicle. As a result, I have now experienced a financial loss. Being an out of state buyer, the dealership knew I was relying solely on their word. Trusting them has proven to be a huge mistake! Keating Toyota turned my “fun family vehicle purchase” into the worst vehicle buying experience I have ever experienced! I would have definitely made a different decision about this particular FJ had I been told about paint work and damaged windshield. I was clear from the beginning - no paint work! More

Yesterday I did a search and “TrueCar” located one (1) 2024 Toyota Sequoia TRD PRO at Keating Toyota in Manvel down 288 near Hwy 6. TrueCar represented that the vehicle is at Keating Toyota for $82,193 2024 Toyota Sequoia TRD PRO at Keating Toyota in Manvel down 288 near Hwy 6. TrueCar represented that the vehicle is at Keating Toyota for $82,193.00 - $1,088.00 “Dealer Discount” … basically $81k ($86,331 including taxes and fees.) See attached. Keating Toyota then called and sent me a text as I guess they were monitoring the hit / my internet search. Sales rep Brenda Trejo called and confirmed the vehicle is for sale for $81k. I indicated that I was interested in a test drive and made a 2:00 appointment. She stated “I will get the keys and get the vehicle ready for a test drive.” Upon arrival Brenda showed me the vehicle (still in the show room.) I reiterated that I would like to test drive the vehicle. Brenda asked for my drivers license and came back with some sort of middle manager “Emmanuel” ?? No test drive and red flags went up immediately. Emmanual stated and showed me paperwork that the vehicle is worth “$126k.” this is a $45k markup above MSRP ! (He did not let go of the paper.) I was shocked and asked to see his manager. Manager on duty stated MSRP is just a suggestion, and that the vehicle is available to purchase for $126k. I left very upset and concerned that Keating Toyota may be scamming many consumers in our area with the same or similar scheme. Keating Toyota’s practice of attempting to sell vehicles 50%+ over MSRP may be illegal and is in all likelihood without the knowledge or blessing of Toyota. Let me know if you would like to visit further. More

I am writing to file a formal complaint regarding the purchase of a Mercedes Benz GLC in September 2023 from Keating Toyota. This vehicle has proven to be defective, causing significant financial burden purchase of a Mercedes Benz GLC in September 2023 from Keating Toyota. This vehicle has proven to be defective, causing significant financial burden and emotional distress. Less than 30 days after purchase, the car required a new turbo, a repair that should not have been necessary for a vehicle of this caliber and age. This was certainly an unexpected and costly repair. Despite this, the vehicle has continued to exhibit significant defects, necessitating further repairs costing thousands of dollars less than six months of ownership. Furthermore, since the date of purchase, I have been subjected to persistent sexual harassment by the salesman who sold me the defected vehicle. He has repeatedly contacted me outside of business hours, making inappropriate advances and attempting to leverage the repair of my vehicle as a means to engage in conversation. Despite my clear and explicit requests to cease communication, he has disregarded my wishes, prompting my father to intervene on my behalf. It has also come to my attention, through web sources, that there are previous complaints filed with the Better Business Bureau regarding similar instances of sexual harassment towards female customers by salesmen employed @ Keating Toyota. This situation is intolerable and has caused immense distress. I am requesting immediate action to rectify these issues, including full reimbursement for all repair expenses incurred due to the vehicle's defect and a replacement vehicle. As well as, appropriate disciplinary measures against the salesman involved. I am prepared to pursue legal action to ensure that justice is served and to prevent such misconduct from occurring in the future. More

Nick was a great salesmen had the best personality along with a contagious smile but best of all he helped me find my dream car with the best deal! with a contagious smile but best of all he helped me find my dream car with the best deal! More

I purchased a vehicle from Keating back in early February. They gave me car with one key fob and said the other one would come in 30 days. I called every month after the 30 days and there's always February. They gave me car with one key fob and said the other one would come in 30 days. I called every month after the 30 days and there's always new expected date. They have been flippant about this issue and have actually told me that it was Toyota's problem not Keatings and I would have to contact Toyota direct. Here we are 9 months later and still no key fob!!!!! I would not buy from this dealer again!!! More

Lies lies lies! Did not give us the price and would not let us see anything we signed. Added things to contract that we did not want. Did not give us the price and would not let us see anything we signed. Added things to contract that we did not want. More

TOTAL SCAM OF A DEALERSHIP using THE OLE BAIT AND SWITCH! !! Last Friday I began speaking with Manuel regarding a Porsche Macan (stk# KLB30684P) that they have in inventory. He was somewhat pleasant and he !! Last Friday I began speaking with Manuel regarding a Porsche Macan (stk# KLB30684P) that they have in inventory. He was somewhat pleasant and helpful we just couldn’t come to terms to make a deal so I continued my search. I woke up two days later to an email notification that the price on their Macan had dropped and I was immediately a buyer. I sent Manuel a text to call me when he got in this morning and let’s wrap it up. He was kind enough to do a FaceTime walk around with me when he arrived this morning to show me the car in full detial and I agreed to purchase. That’s where things went HORRIBLY south. I asked him to send me a buyers order so I could give to my credit union as I was paying cash for the car. He later sent me a text and told me I could only buy the car if I financed with THEM. I thought this was a mistake and called him to which he verified that was the case. He put the used car manager (Ben) on the phone and he told me that he had to make money on the backend with financing. xxx!!! I’m 52 years old and have purchased a LOT of cars in my lifetime and this is a first. It really rubs me the wrong way, that I can’t buy a car at their advertised online price if I intend to pay cash. There is no disclaimer on the listing or their website stating the price is only available if financed with them. Made multiple phone and email attempts to contact the GM - Anson Jones to discuss with no response from him at all. Sadly zero stars isn’t an option or that’s what I would be giving them. More