Keating Toyota

We are an elderly couple. They took advantage of that at every turn. They lied about the price and we were gullible and purchased a warranty Their finace department is croo They took advantage of that at every turn. They lied about the price and we were gullible and purchased a warranty Their finace department is crooked! More

My Husband and I made the trip from Dallas to purchase a Venza. Or total time at the dealership was just over 8 hours. We arrived at 11am and left at 7pm. We saw numerous customers who arrived after us get Venza. Or total time at the dealership was just over 8 hours. We arrived at 11am and left at 7pm. We saw numerous customers who arrived after us get helped by the finance team and we were constantly getting passed up.We made the 4 hour trip from Dallas and it was a terrible experience. Looking back if we knew if this is how our experiences was going to turn out we would have never made the trip. The trim level on the vehicle that was advertised was not accurate. It was not a limited trim and I tried to explain this to the Brenda. She was adamant the vehicle was a limited when in fact I had to provide proof it was not. A customer should not know more about the vehicle than the associate...and it's a Toyota dealership. The car fax still reflects the incorrect trim and we were forced to sign it. We also reviewed a notice we were eligible for a $1k additional on the trade and $700 off sales price, that was never honored. Experience with the finance dept was terrible. They ran my credit more than the two times that was agreed. AL from the finance team was not willing to correct the final monthly payment. An additional 12 cents was added on. The dealership might had received their sales quota for the day but they lost repeat business and a loyal customer over 12 cents. The finance (AL) group decided to wait until all the banks were close...and this was the reason the they could not provide accurate rates. This is a very shady tactic. AL even encouraged us to walk out and take our business elsewhere as he did not want accommodate any of our requests or answer questions. When we did a final look at the vehicle we noticed dirt and food crumbs in the front and rear of the car. Those were never cleaned and we had to clean ourselves. Three large and deep scratches were also noticed Those were never taken care of. The issues were brought up to Daniel (manager) but he never took care of them. He promised he would but he dropped the ball. The surprising part was the numbers and negotiations were taken care of over a week before purchase date. We had to do was test drive the car and take care of financing. Took 8 hours to complete those two tasks. The vehicle was not detailed or ready when we arrived. We waited 2 hours until we actually got the see the vehicle. The team was not prepared and it shows how everything turned out. The Keating Decal and license plate frame has already been taken off. I do not want anyassocistion with this dealership. This will be first and last time we will ever buy a vehicle from a Keating dealership, especially this one. I would stay clear as their tactics are beyond unethical and dishonest. More

DO NOT GO TO THIS STEALERSHIP! !!! They will scam you at any chance they get! I truly wish I could give a negative star review because our experience with them was beyond poor. They !!! They will scam you at any chance they get! I truly wish I could give a negative star review because our experience with them was beyond poor. They lied to us about price that we were adamant about not going over then went 6k over that price when we showed up to buy the car as long as it looked as good in person. They lied and certified this vehicle when they hadn't done the necessary inspections and it didn't meet the guidelines. It had been in a SERIOUS wreck that still had over 18k worth of damage and poor repair work that needed to be redone. Of course when I tried to contact ANYONE we had spoken to they wouldn't take or return ANY of our calls! This tells me all I need to know that they were perfectly aware of the condition of this car and the lies they told to sell it. Otherwise why ghost us when we haven't even told you why were calling. This is s VERY short summary of the xx that went down with them. I just dont have enough time to share every last detail because this is still an ongoing issue that we have been trying to resolve for a month now. Predatory and Unethical behavior Misleading sales adds/ showing a low price online then way higher when you get there. Deceitful practices/Outright Fraud! Certifying used cars that dont even come close to meeting requirements, not only ruining their name but the Toyota name in the process Poor service team- they were supposed to replace a part while we were there that had caused an issue, they replaced that part but not the other part that was also really messed up. This is the only car we came to look at an to possibly purchase and we were there for 5 hours!!!! After driving 4 hours to get there with our 5 year old that was running a fever. (yes we had a sitter they couldn't watch him because of his fever) More

Zach is a great salesman! I had an excellent experience leasing a Toyota Corolla Cross from Keating Toyota Manvel with the help of Zach. His knowledge, professionalism and fri I had an excellent experience leasing a Toyota Corolla Cross from Keating Toyota Manvel with the help of Zach. His knowledge, professionalism and friendly demeanor made the whole process smooth and enjoyable. He listened to my needs and found the perfect vehicle for me. I highly recommend Zach to anyone looking for a stress-free car buying/leasing experience. More

We had a wonderful experience at the Keating Toyota dealership from start to finish! We worked with Arturo, he was patient and listened to our wants. His knowledge of the vehicles and process made our dealership from start to finish! We worked with Arturo, he was patient and listened to our wants. His knowledge of the vehicles and process made our decisions easy. Finance was equally awesome and very quick. We were there for approximately 3 hours from start to finish. They also informed us about Toyota car insurance which we didn’t know existed because I was talking about looking for a new policy after the price rose. I priced multiple companies and Toyota was the cheapest! Check out this location, you won’t regret it! Totally worth our 1.5 drive. Thank you all for our 2024 Platinum Toyota Tundra we are in love with the Luna rock coloring. We will be back. More

Misleading sales ads and emails, disrespect to the extent that they would make sure to make you feel that the decision to drive there was a waste of time and a big mistake. Would not recommend going there fo that they would make sure to make you feel that the decision to drive there was a waste of time and a big mistake. Would not recommend going there for anything. Disrespect, decline, downfall!!! More

I live in FL and while searching online for a used FJ, I saw that Keating Toyota had a 2010 4WD with a manual transmission and a Clean Carfax. Since the FJ was discontinued in 2014, I'm talking about a vehi saw that Keating Toyota had a 2010 4WD with a manual transmission and a Clean Carfax. Since the FJ was discontinued in 2014, I'm talking about a vehicle that's 10+ years old. I was looking for a fun family vehicle that we could use to take the grandkids to the beach, fishing, etc. Note: The FJ doesn’t have carpet so that’s a plus! I also currently own a 2023 Tundra Platinum and have owned many, many Toyotas over the last three decades. Having said that, this was my first purchase of a Toyota vehicle sight unseen (online). I started texting with Lee about the 2010 FJ. Lee sent me a video of the FJ. The FJ was quite dirty in the video, unlike the pics on Autotrader, and had writing on the windshield and driver’s side glass. Lee said the FJ needed to be detailed. In his video, Lee pointed out a scratch on the passenger side front fender and said they could take care of it. Lee said, "no real major scratches that I can see I mean outside of this..." I didn’t have a problem with the scratch, the vehicle is 14 years old! I wasn’t looking for perfection but I told Lee not to have the scratch repaired–I didn’t want any paint work. Lee also told me “No we don’t do that” when I asked about any paint work on the FJ. Based on the information I received from the dealership, I decided to proceed with the purchase. I completed the paperwork via email and signed more docs that were sent to me overnight. Yes, the docs included the words “AS IS” and I also signed a “Nothing Additional Promised–We Owe” doc and my wife and I joked that they do owe us the vehicle. Being that this was a Toyota dealer and they knew I was relying on the information they were providing to me in order to make my purchasing decision, I trusted them and signed the documents. The vehicle was then to be transported to me from TX to FL. When the vehicle arrived on Easter, I immediately noticed a damaged windshield and some serious paint work on the passenger side. I'm not referring to the scratch that Lee pointed out in his video or any other scratches; I'm referring to paint work on the passenger door. There was also primer overspray inside the passenger door. Was this vehicle in an accident? I texted Daniel Montoya within minutes of delivery and he said he would get back to me on Monday, he didn't. I ended up speaking with Terry Sinclair when Daniel didn't respond. Terry told me he appraised the FJ and it was “almost perfect.” When I asked him if he noticed the paint work and the damaged windshield during his appraisal, he would not comment. It doesn't matter if the damage and paint work occurred prior to them taking the vehicle on trade or if they did the paint work; either way, it should have been disclosed. The age of a vehicle doesn't matter, damage and paint work should always be disclosed to the buyer. I contacted Toyota Motor Corp to see if they could provide some guidance, they assigned a case number and said they would contact Keating Toyota. To sum it up, Keating isn’t doing anything for me. This dealership believes their contract is iron clad and that’s what they’re sticking to. I wanted to return the FJ to them or at a minimum be compensated for the loss in value due to the undisclosed paint work.. In addition, the damaged windshield has to be replaced and my insurance won’t cover it since it was pre-existing damage. In my opinion, Keating Toyota suppressed material facts about the actual condition of the vehicle. As a result, I have now experienced a financial loss. Being an out of state buyer, the dealership knew I was relying solely on their word. Trusting them has proven to be a huge mistake! Keating Toyota turned my “fun family vehicle purchase” into the worst vehicle buying experience I have ever experienced! I would have definitely made a different decision about this particular FJ had I been told about paint work and damaged windshield. I was clear from the beginning - no paint work! More

Yesterday I did a search and “TrueCar” located one (1) 2024 Toyota Sequoia TRD PRO at Keating Toyota in Manvel down 288 near Hwy 6. TrueCar represented that the vehicle is at Keating Toyota for $82,193 2024 Toyota Sequoia TRD PRO at Keating Toyota in Manvel down 288 near Hwy 6. TrueCar represented that the vehicle is at Keating Toyota for $82,193.00 - $1,088.00 “Dealer Discount” … basically $81k ($86,331 including taxes and fees.) See attached. Keating Toyota then called and sent me a text as I guess they were monitoring the hit / my internet search. Sales rep Brenda Trejo called and confirmed the vehicle is for sale for $81k. I indicated that I was interested in a test drive and made a 2:00 appointment. She stated “I will get the keys and get the vehicle ready for a test drive.” Upon arrival Brenda showed me the vehicle (still in the show room.) I reiterated that I would like to test drive the vehicle. Brenda asked for my drivers license and came back with some sort of middle manager “Emmanuel” ?? No test drive and red flags went up immediately. Emmanual stated and showed me paperwork that the vehicle is worth “$126k.” this is a $45k markup above MSRP ! (He did not let go of the paper.) I was shocked and asked to see his manager. Manager on duty stated MSRP is just a suggestion, and that the vehicle is available to purchase for $126k. I left very upset and concerned that Keating Toyota may be scamming many consumers in our area with the same or similar scheme. Keating Toyota’s practice of attempting to sell vehicles 50%+ over MSRP may be illegal and is in all likelihood without the knowledge or blessing of Toyota. Let me know if you would like to visit further. More

I am writing to file a formal complaint regarding the purchase of a Mercedes Benz GLC in September 2023 from Keating Toyota. This vehicle has proven to be defective, causing significant financial burden purchase of a Mercedes Benz GLC in September 2023 from Keating Toyota. This vehicle has proven to be defective, causing significant financial burden and emotional distress. Less than 30 days after purchase, the car required a new turbo, a repair that should not have been necessary for a vehicle of this caliber and age. This was certainly an unexpected and costly repair. Despite this, the vehicle has continued to exhibit significant defects, necessitating further repairs costing thousands of dollars less than six months of ownership. Furthermore, since the date of purchase, I have been subjected to persistent sexual harassment by the salesman who sold me the defected vehicle. He has repeatedly contacted me outside of business hours, making inappropriate advances and attempting to leverage the repair of my vehicle as a means to engage in conversation. Despite my clear and explicit requests to cease communication, he has disregarded my wishes, prompting my father to intervene on my behalf. It has also come to my attention, through web sources, that there are previous complaints filed with the Better Business Bureau regarding similar instances of sexual harassment towards female customers by salesmen employed @ Keating Toyota. This situation is intolerable and has caused immense distress. I am requesting immediate action to rectify these issues, including full reimbursement for all repair expenses incurred due to the vehicle's defect and a replacement vehicle. As well as, appropriate disciplinary measures against the salesman involved. I am prepared to pursue legal action to ensure that justice is served and to prevent such misconduct from occurring in the future. More