Keating Toyota

Keating Toyota is a prime example of a dealership that prioritizes profit over customer satisfaction. After agreeing on a price for the same vehicle over the phone, they attempted to upsell me a more expe prioritizes profit over customer satisfaction. After agreeing on a price for the same vehicle over the phone, they attempted to upsell me a more expensive model. When I refused, they pressured me to get proposals from other dealerships so they could underbid them. However, they never provided me with a written proposal of their own, making it impossible for me to shop around. Their deceptive tactics are a clear indication of their lack of integrity. I strongly urge anyone considering buying a car to avoid Keating Toyota at all costs. Their unethical business practices are a disgrace to the automotive industry. More

This was a nice and clean dealership. Friendly associates I was introduced to Tom Davenport who explained everything and the buying process. Would definitely go back for my next vehicle. Friendly associates I was introduced to Tom Davenport who explained everything and the buying process. Would definitely go back for my next vehicle. More

They are using a bait and fish method to get you to go to the dealership, advertising vehicles they don’t have or have but at a different price. Vehicles that are online and on their websites aren’t correct, the dealership, advertising vehicles they don’t have or have but at a different price. Vehicles that are online and on their websites aren’t correct, they just want you to come to the dealership to show you cars you are not interested in. More

DO NOT BUY FROM KEATING TOYOTA. THEY ARE ALL SCAMMERS, FROM SALES TO FINANCE DEPARTMENT. THEY LIE TO YOU ABOUT PRICE AND WILL ADD EXTRAS YOU DON'T WANT. THEY ARE ALL SCAMMERS, FROM SALES TO FINANCE DEPARTMENT. THEY LIE TO YOU ABOUT PRICE AND WILL ADD EXTRAS YOU DON'T WANT. More

Wonderful experience at SPACE CITY TOYOTA! Keating is GARBAGE! They will waste HOURS of your time, and when it comes to financing they will change the whole deal! Do not do business with KEA Keating is GARBAGE! They will waste HOURS of your time, and when it comes to financing they will change the whole deal! Do not do business with KEATING! Find RAUL at Mak Haik Toyota, or NELLY at Space City! Keating has an F rating in the BBB, and I will be reporting them for violating the Fair Credit Reporting Act for running my husbands credit without his consent as he wasn’t present for this. Rico is a liar and doesn’t know how to understand the calculations in his industry, Eric bowman tries to get buyers to pay for taxes on a lease, which is not the responsibility of the leasee in Texas, so don’t fall for it. Sean is the partner who ran credit without consent and literally laughed in my face when I told him my MSRP and monthly goal. Overall AVOID THIS PLACE AT ALL COST! THEYRE SCAMMING PEOPLE LEFT AND RIGHT. More

We are an elderly couple. They took advantage of that at every turn. They lied about the price and we were gullible and purchased a warranty Their finace department is croo They took advantage of that at every turn. They lied about the price and we were gullible and purchased a warranty Their finace department is crooked! More

My Husband and I made the trip from Dallas to purchase a Venza. Or total time at the dealership was just over 8 hours. We arrived at 11am and left at 7pm. We saw numerous customers who arrived after us get Venza. Or total time at the dealership was just over 8 hours. We arrived at 11am and left at 7pm. We saw numerous customers who arrived after us get helped by the finance team and we were constantly getting passed up.We made the 4 hour trip from Dallas and it was a terrible experience. Looking back if we knew if this is how our experiences was going to turn out we would have never made the trip. The trim level on the vehicle that was advertised was not accurate. It was not a limited trim and I tried to explain this to the Brenda. She was adamant the vehicle was a limited when in fact I had to provide proof it was not. A customer should not know more about the vehicle than the associate...and it's a Toyota dealership. The car fax still reflects the incorrect trim and we were forced to sign it. We also reviewed a notice we were eligible for a $1k additional on the trade and $700 off sales price, that was never honored. Experience with the finance dept was terrible. They ran my credit more than the two times that was agreed. AL from the finance team was not willing to correct the final monthly payment. An additional 12 cents was added on. The dealership might had received their sales quota for the day but they lost repeat business and a loyal customer over 12 cents. The finance (AL) group decided to wait until all the banks were close...and this was the reason the they could not provide accurate rates. This is a very shady tactic. AL even encouraged us to walk out and take our business elsewhere as he did not want accommodate any of our requests or answer questions. When we did a final look at the vehicle we noticed dirt and food crumbs in the front and rear of the car. Those were never cleaned and we had to clean ourselves. Three large and deep scratches were also noticed Those were never taken care of. The issues were brought up to Daniel (manager) but he never took care of them. He promised he would but he dropped the ball. The surprising part was the numbers and negotiations were taken care of over a week before purchase date. We had to do was test drive the car and take care of financing. Took 8 hours to complete those two tasks. The vehicle was not detailed or ready when we arrived. We waited 2 hours until we actually got the see the vehicle. The team was not prepared and it shows how everything turned out. The Keating Decal and license plate frame has already been taken off. I do not want anyassocistion with this dealership. This will be first and last time we will ever buy a vehicle from a Keating dealership, especially this one. I would stay clear as their tactics are beyond unethical and dishonest. More

DO NOT GO TO THIS STEALERSHIP! !!! They will scam you at any chance they get! I truly wish I could give a negative star review because our experience with them was beyond poor. They !!! They will scam you at any chance they get! I truly wish I could give a negative star review because our experience with them was beyond poor. They lied to us about price that we were adamant about not going over then went 6k over that price when we showed up to buy the car as long as it looked as good in person. They lied and certified this vehicle when they hadn't done the necessary inspections and it didn't meet the guidelines. It had been in a SERIOUS wreck that still had over 18k worth of damage and poor repair work that needed to be redone. Of course when I tried to contact ANYONE we had spoken to they wouldn't take or return ANY of our calls! This tells me all I need to know that they were perfectly aware of the condition of this car and the lies they told to sell it. Otherwise why ghost us when we haven't even told you why were calling. This is s VERY short summary of the xx that went down with them. I just dont have enough time to share every last detail because this is still an ongoing issue that we have been trying to resolve for a month now. Predatory and Unethical behavior Misleading sales adds/ showing a low price online then way higher when you get there. Deceitful practices/Outright Fraud! Certifying used cars that dont even come close to meeting requirements, not only ruining their name but the Toyota name in the process Poor service team- they were supposed to replace a part while we were there that had caused an issue, they replaced that part but not the other part that was also really messed up. This is the only car we came to look at an to possibly purchase and we were there for 5 hours!!!! After driving 4 hours to get there with our 5 year old that was running a fever. (yes we had a sitter they couldn't watch him because of his fever) More

Zach is a great salesman! I had an excellent experience leasing a Toyota Corolla Cross from Keating Toyota Manvel with the help of Zach. His knowledge, professionalism and fri I had an excellent experience leasing a Toyota Corolla Cross from Keating Toyota Manvel with the help of Zach. His knowledge, professionalism and friendly demeanor made the whole process smooth and enjoyable. He listened to my needs and found the perfect vehicle for me. I highly recommend Zach to anyone looking for a stress-free car buying/leasing experience. More

We had a wonderful experience at the Keating Toyota dealership from start to finish! We worked with Arturo, he was patient and listened to our wants. His knowledge of the vehicles and process made our dealership from start to finish! We worked with Arturo, he was patient and listened to our wants. His knowledge of the vehicles and process made our decisions easy. Finance was equally awesome and very quick. We were there for approximately 3 hours from start to finish. They also informed us about Toyota car insurance which we didn’t know existed because I was talking about looking for a new policy after the price rose. I priced multiple companies and Toyota was the cheapest! Check out this location, you won’t regret it! Totally worth our 1.5 drive. Thank you all for our 2024 Platinum Toyota Tundra we are in love with the Luna rock coloring. We will be back. More