Karl Malone Toyota

Awesome I always bring my car here. I would recommend them to everybody. They are great to work with and keep you informed on your car. I always bring my car here. I would recommend them to everybody. They are great to work with and keep you informed on your car. More

Worst Service Experience in 40 years of car buying. 0 star Service experience only because I can't do less than 0. Already bought the car, good experience. Used the body shop, good experience. Just 0 star Service experience only because I can't do less than 0. Already bought the car, good experience. Used the body shop, good experience. Just went in for a tire rotation and treated like absolute dirt. Matt the service guy left me standing in the service drive, and walked away twice without a word, and drove off the third time after taking papers out of my car, saying nothing. Just got in the car in front of me and left. For the third time I had to seek out someone to help me. I I had to go find someone else to complete his job. I asked him "are you Matt?" he stared at me and said "yeah". And just stood there starting at me. I could not believe this was actually the treatment I got after dropping 30,000.00 on their business. An absolute jerk. So going to buy another Prius soon, I was all set and had actually talked to my Sales guy (who was awesome) may not now. If I have to deal with this jerk, I may go to one of the other dealers. More

Great experience for my first car purchase I found the Highlander I wanted online, and was quickly called back by Scott Sobczak. He was very responsive through the entire process. I hadn't yet I found the Highlander I wanted online, and was quickly called back by Scott Sobczak. He was very responsive through the entire process. I hadn't yet moved to the area, so he handled the entire purchase over the phone, made it very easy, and held the car for me until I arrived. I couldn't be happier with my experience. My husband is in the car industry and was very impressed with how they took care of me. More

Great Service Writers, Great Employees! These guys are awesome in service, they treat me great and are honest unlike other dealers. I asked to have them rotate the rear and they didn't becau These guys are awesome in service, they treat me great and are honest unlike other dealers. I asked to have them rotate the rear and they didn't because the rear had more tread left in the rear so in the end my tire life was extended and they saved me some money from not doing the rotate. Also really appreciate they noticed that I really love my truck so they didn't throw it though the car wash. The other dealer would throw it though even if I said not to. Definitely will stay with these guys for future service! Also Andrew Clark is awesome! Hope to have him as a service writer every time! More

Awesome They never let me down. I am very protective over my "97" 4 Runner. It's in excellent shape, they help keep it that way. They never let me down. I am very protective over my "97" 4 Runner. It's in excellent shape, they help keep it that way. More

Best Dealership I Have Ever Worked With We specifically went back to Karl Malone to buy another new car because our first purchase experience and the service we received on that vehicle was We specifically went back to Karl Malone to buy another new car because our first purchase experience and the service we received on that vehicle was so great. Over the last six years we have worked with several salesmen, and probably a large percentage of the service personnel. There is not a bad or even weak interaction to report. Salesmen are knowledgeable, helpful, friendly, and professional. The two finance guys we worked with, Akim and Chris were great, and really efficient and quick. I not only would recommend this dealership, I have to several associates that have asked me where I buy my cars. More

Horrible, bad experience Ordered a new car. Salesman would not return calls ever! No updates, then after a month of waiting, they order the wrong model of car. Salesman did no Ordered a new car. Salesman would not return calls ever! No updates, then after a month of waiting, they order the wrong model of car. Salesman did not listen and lied on several occasions. More

Horrible customer service at the service department! I have had nothing but problems and horrible customer service in ther service department. They have treated me poorly and one employee was supposed to I have had nothing but problems and horrible customer service in ther service department. They have treated me poorly and one employee was supposed to call me back, never did. And I called him twice to check on the status of the issue. They never mailed my license plate on time - my temporary one expired before I got the new one... and my car has been in the shop FOUR times since I purchased it. They lied to me and said everything was working great and ONE WEEK after purchasing the car the torque converter and battery went out (luckily I have the warranty). I will NEVER recommend this place to anyone. The sales staff was great - it is only the service department I have had so many problems with. More

Always the best service Whether you're buying a new/used car or getting yours serviced, you can count on the folks at Karl Malone Toyota to give you their best. Whether you're buying a new/used car or getting yours serviced, you can count on the folks at Karl Malone Toyota to give you their best. More

Buy your next car here! I contacted Karl Malone Toyota in Draper through the internet; within 2 hours, they responded to my question about a particular vehicle, and I talked I contacted Karl Malone Toyota in Draper through the internet; within 2 hours, they responded to my question about a particular vehicle, and I talked to Bronson. He is an excellent salesman, and was so helpful with my purchase! I have done business with two different dealerships in Utah County, and neither of those experiences was particularly satisfying. Working with Karl Malone was entirely different. I ended up purchasing my first BRAND NEW CAR, and it only took a short time to complete my trade and my purchase. Bronson was so kind, helpful and considerate. I also worked with Rick, who was also kind, helpful and considerate. I will go back to this dealership the next time I need to buy a car. I highly recommend that you do the same. Its a short drive from Utah County, and well worth the trip. I have a great car, at a great price, so thanks, Karl, Bronson and Rick, and everyone else that helped me! More