Karl Malone Toyota

Services Your service people are rude they walk around you and their even slow to help you. One of the girls there rolled her eyes and me and treated me like I Your service people are rude they walk around you and their even slow to help you. One of the girls there rolled her eyes and me and treated me like I was dumb and I had just asked a simple question I would not recommend going here go to ken garff More

Outstanding No Hassle Service Let me start out by saying I would certainly recommend Karl Malone Toyota to anyone. We have had a great experience thus far and have received outstan Let me start out by saying I would certainly recommend Karl Malone Toyota to anyone. We have had a great experience thus far and have received outstanding service 7 vehicles later. Not sure if many people find a dealership let alone an agent (they don't actually know personally) they give their sole business too, but here is my experience. My family has owned a Toyota vehicle since 1999 and up until the beginning of 2018 that vehicle had remained in the family. That vehicle held up for almost 200k miles without a problem, and I am sure is still treating the new owner in kind. With the low maintenance cost and remarkable reliability, our family has continued to purchase Toyota vehicles. Now, I am not one that likes to be hounded after setting foot on a dealer lot. I am sure not many people do like that. My experience with Karl Malone Toyota has been pleasant and not at all the negative experience I would expect from a car dealership. Our sales agent Scott Sobczak has been great to work with, and not once have I felt pressured or conned in to buying anything. I have gotten a good deal on a vehicle I wanted, without all the run around, hassle and xx. The thing that I have liked best about working with Scott has been his straight forward, honest approach to sales. I know exactly what I am getting. To give an account on a situation I had with Karl Malone Toyota. I don't want to get into too many details, but there was a problem I had that actually involved Toyota Financial. I had spoken with agents at Toyota Financial about my concerns but had not luck in resolving my issues. I then decided to contact Scott at Karl Malone Toyota who, with the help of a manager Kris, was able to help resolve my problems. They helped with a situation that they didn't necessarily have to. But, I think that goes to show that building relationships with customers seems to be more important to them than just getting another vehicle off their lot. I am grateful to have had the opportunity to work with such a great staff and will continue to do business with them in the future. If you are looking to purchase a vehicle, go in to Karl Malone Toyota and talk to Scott Sobczak. You will be walking out of that place happy with your experience, and your new purchase. More

They'd sold me what I'd consider a "lemon" then stonewalled. I went to look at a 2012 Nissan Leaf based on a KSL advertisement. When I was looking at the vehicle, the computer had been reset so based on system d I went to look at a 2012 Nissan Leaf based on a KSL advertisement. When I was looking at the vehicle, the computer had been reset so based on system defaults and a history of driving around the lot, the computer claimed I would get 4 miles of range per kWh of battery (the car comes with 24) and that I had an estimated 35 miles of range with less than 50% of battery charge. The extrapolation led me to believe I would have a range close to 70 miles. After driving it off the lot, I ran out of juice on the way home. After the computer recalibrated to be based on actual driving, a full 100% charge showed an estimated range of 46 miles. I called up Karl Malone Toyota the very next business day to report to them that I didn’t get what I paid for or what they had advertised to me in their KSL ad and verbally in person. No one would respond to my calls or e-mails. I had to be excessively persistent and make a real nuisance of myself before they would finally admit that they weren’t going to do anything for me. They were very unapologetic. They wanted me to bring the car in to “look at” the battery, but refused to tell me what possible actions they would take if they agreed that there was a problem with it. Basically, they wanted me to commit my whole family to a full day of travelling and diagnostics with the reality being that they had no intention of making the situation right. They were just going to go through the motions. I had to have several e-mail exchanges and phone calls before I finally got them to admit that if they agreed the battery was seriously degraded, it wouldn’t matter. I posted on a Nissan Leaf enthusiast forum about the car and I was told by the people there that my car should rightfully be considered “defective” and Karl Malone Toyota had no business selling it in the first place. Nissan offers a warranty on their battery if it degrades more than 70% in 5 years or before 50,000 miles. In my case, my battery was degraded to somewhere between 55% and 62.5% with only 44,000 miles on it. Unfortunately, my battery was older than the 5 year window so it wasn’t eligible for the Nissan warranty. Karl Malone Toyota also gave me two key fobs and one of them didn’t work (dead battery?). They also refused to fix that. Unfortunately, the sales staff at Karl Malone Toyota just doesn’t know anything about electric cars. I think that is the root of this problem. I should have taken a hint when I asked the salesman if the battery was 24kWh as I understood it to be and he just sort of shrugged like he didn’t even know what I was talking about. That would have been the appropriate time for him to disclose to me that it is 24 kWh when “new”, but the car he was showing to me was closer to half of that. I think I’m giving them the benefit of the doubt by attributing that to ignorance rather than willful (i.e., criminal) deception. But I'll never know. I will never do business with Karl Malone Toyota and I would discourage anyone I know or anyone who asks from doing the same. A dealership is supposed to provide a level of reliability and peace of mind beyond what you can get from a “for sale by owner”, but Karl Malone Toyota seems to make no attempt to provide those dealership benefits. I would have been better off buying the car from a random stranger. More

Wouldn't get detailing done here I was having a side mirror replaced and then the body shop took it over to the service center to get it detailed. What was supposed to be a "3-5 hours I was having a side mirror replaced and then the body shop took it over to the service center to get it detailed. What was supposed to be a "3-5 hours" job took 11. I took my car in at 7am, was told it would be done by noon, and drove away from the service center at 5:57 pm. I started calling about an hour after they said it would be done, but could only leaves messages and only got to speak to someone after I called up at the body shop, instead of the service center, and was then transferred to an actual person in the service center. They also told me they couldn't shuttle me anymore and said, "You could take a lyft or Uber". I told them I didn't think i should have to pay for because it was not my fault that they didn't finish my car in time for me to catch the shuttle (that stops at 4pm). They agreed and sent a driver to pick me up. Detailing work was poor- this wont let me upload pictures, but I took some as son as I got into the car because it's what a regular car cleaning could do. They didn't even clean off that marker writing they put on the mirror to label what the car needed, so I had to do that, as well as cleaning some upholstery spots they missed when I got home. My seats and mats were still very wet (they had a cover for me to drive home though), but they were clearly rushed, which bothers me because they had my car all day. Not impressed and won't go back. More

Poor customer service and turn around time This is ,my second time sending in my car to change light bulbs and bear in mind it is a schedule appointment. Went there and the guy say oh changing This is ,my second time sending in my car to change light bulbs and bear in mind it is a schedule appointment. Went there and the guy say oh changing light bulbs and say it will take 2 -3 hours. I was shock. I check the video online and it takes only 10 mins. So due to time constraint I cancel the appoint and second time again it the service guy say 3 hours. Frustrated enough and went to autozone and bought a light bulb and change it myself and it takes 12 mins. Karl Malone was notorious about this and they think they are the only service dealer. If they continue to do business like this I think they will lost lots of business. More

Don’t go elsewhere I recently purchased a Toyota from a dealership an hour closer to home. Every time I go to get it serviced at the other dealership, it makes miss my I recently purchased a Toyota from a dealership an hour closer to home. Every time I go to get it serviced at the other dealership, it makes miss my expierience and I will never purchase a Toyota from any other dealership. The lobby is clean, employees are friendly and offer the little extras that make the expierience so much better. Thank you More

Loved our experience! Was looking for a used car and found several to choose from. Akim helped us and our experience with perfectly. Very happy with our new- used vehicle. Was looking for a used car and found several to choose from. Akim helped us and our experience with perfectly. Very happy with our new- used vehicle. Would return to buy future vehicles! Thank you. More

Always great service I leased my car from them after having a bad experience with the Toyota dealer in Provo and have been going there for all my service. I’m very satisfi I leased my car from them after having a bad experience with the Toyota dealer in Provo and have been going there for all my service. I’m very satisfied. It’s worth making the drive from Utah County. More

Horrible experience from start to finish I will try to keep this as concise as possible, though I do think some detail is warranted. I generally don't leave bad reviews unless it is to warn o I will try to keep this as concise as possible, though I do think some detail is warranted. I generally don't leave bad reviews unless it is to warn others out of genuine concern. Sometimes you just have a bad experience and it just is what it is. However my experience with this dealership was not only bad it was concerning. Last week I purchased a used vehicle from this dealer. I paid cash and was told they just needed to detail it and fix something that was wrong with the latch on the hood. No big deal right? The next evening I drove from my house in Salt Lake City, picked up a second driver in Riverton to help me drive the vehicle home, and drove to Karl Malone in Draper. When we arrived we were told the vehicle was not ready and would not be ready until the following day. I was frustrated and requested that they call us next time to let us know if it wasn't going to be ready. And it wasn't ready the following day. Or the day after that. Or the day after that. For a week it sat at the dealership. My salesman kept sort of shrugging and just saying the car was having trouble starting sometimes and they were trying to figure out why. When I asked him for details about what the mechanics had tried or found he just said he didn't know and he didn't know much about mechanics. He never transferred me to a mechanic or a manager in the mechanic Department. I asked for his manager who couldn't case less about what I had to say and just transferred me back to my salesman. I was very frustrated because not only was I not getting answers they were also not acting concerned that they had not followed through on their end. No concern that I had been a whole week without a vehicle that I had relied on having. There were no apologies when I told them I had paid for insurance on a vehicle that I didn't even have. To be honest they talked to me like I was stupid, which is their mistake because I am not. When I asked for my money back they argued and told me I wouldn't find this good of a deal anywhere else. Give me top shelf run around bs while providing absolutely no customer service. I told them I might still consider taking the vehicle but I wanted to see the mechanical report. They gave it to me and when I asked questions the salesman said again that he didn't know anything about mechanics and he just sort of shrugged (did he expect me to flip my hair and say, "Me neither, lol! Oh well!" Or something?). Well the salesmen, James, must think I'm really stupid because I went home and 1: looked up everything on the mechanical report which showed that the vehicle has major issues. I called my Uncle who is a mechanic who told me that the report indicated there are serious issues with the engine. 2: I Googled my salesmen who has a public Facebook page containing information and pictures verifying that he knows a great deal about mechanics since he is a mechanic at his second job. His Facebook page also bragged about how much money he makes. So classless, so tasteless, and so insulting. My salesman was knowingly trying to sell me a vehicle with problems and his manager did nothing to intervene. At the very least they could have been better liars. It's one thing to be manipulative and lie but it's particularly frustrating when somebody does so in such a lazy, effortless manner. Why Karl Malone doesn't have higher standards for the people they employ is beyond me. Buyer beware. Believe the bad reviews, of which there are plenty. And guess what? That vehicle is reposted and some poor person is going to buy it. I ended up going over to Utah Used Car Sales and had an absolutely wonderful experience. Surprise, surprise! I did find a better deal and the whole staff was friendly, welcoming, and transparent. I can't recommend them enough. The experience was great but by comparison to my first experience it was spectacular. More

They've earned my trust I Trust their service. I will continue with their service until they prove to be otherwise not trustworthy. They have been prompt to accept my vehic I Trust their service. I will continue with their service until they prove to be otherwise not trustworthy. They have been prompt to accept my vehicle for the service needed and have met my expectation for quality work. More