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Karl Malone Toyota
Draper, UT
306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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306 Reviews of Karl Malone Toyota
June 23, 2017
Parts and service departments excellent I had and dealt with both the parts department and service department, both have provided excellent customer service. Chad, from parts, and Jamie, fr I had and dealt with both the parts department and service department, both have provided excellent customer service. Chad, from parts, and Jamie, from service are very knowledgeable, and professional. I was hesitant to give Karl Malone my business, but their service and parts departments have proven to be a pleasant surprise. More
by whiterabbit
Employees Worked With
Jamie Beitler
June 19, 2017
Poor customer service w auto body, accounting and service de The thought of using this dealership again for any needs leaves me with a sour stomach. There was no understanding of customer service or even insist The thought of using this dealership again for any needs leaves me with a sour stomach. There was no understanding of customer service or even insist into treating clients with kind human interaction. My car that I purchased one year ago from Karl Malone was involved in an accident. My insurance company had another repair place they recommended, I wish I had listened. Instead I went w convience. The misconduct and no communication btwn different departments from accounting, service and auto body left me without a car longer than necessary. The billing they insisted I needed to pay, although my insurance company had proof they had already cashed the check from them the week previous! Face to face interaction was even worse when I asked for a car was since there was bird poop on the car, (a full detail was part of the servicing), and items that I were told would be taken care of 10 days before pick up were not done and denied until I could submit texts from their auto body shop. I will go out of my way to another dealership despite what may be needed just so I may be treated w respect and kindness. I left without my car being done as well as having a feeling of mistrust in having my car work completed appropriately: More
by Sourstomach
Employees Worked With
Andrew Albone, Jamie in service who tried to make it right after the fact.
May 13, 2017
Service was amazing BLENDA BENCH ,thank you so much for going above and beyond helping me out with my truck. You deafly made an impact on me and I will refer you to anyo BLENDA BENCH ,thank you so much for going above and beyond helping me out with my truck. You deafly made an impact on me and I will refer you to anyone. I love you personality that's why asked you for a hug LOL More
by Kellogg movers
Employees Worked With
Ryan May
May 08, 2017
Awesome This is an amazing car place. I've been there twice an a good an helpful car salesmen Paul.S help me to find the right car for me. Great Job Paul. I w This is an amazing car place. I've been there twice an a good an helpful car salesmen Paul.S help me to find the right car for me. Great Job Paul. I would recommend everyone to go to this car dealership if you need a nice ride. More
by Will89
Employees Worked With
Paul. Suitt
April 25, 2017
Woot woot! Already bought my car. Came in for my oil change, they treated us like we were still buying! Well oiled machine. Great place to buy and service a car. Already bought my car. Came in for my oil change, they treated us like we were still buying! Well oiled machine. Great place to buy and service a car. More
by Newsbites01
Employees Worked With
Tish Dyphibane
April 07, 2017
Customer Service very POOR! I get a call from this dealer and the customer service is horrifying!!!...I answered and the caller didn't say her name or where she was calling from I get a call from this dealer and the customer service is horrifying!!!...I answered and the caller didn't say her name or where she was calling from only asked for my husband by nick name (sounded like an angry ex) and when I said that he was at work if there was something I could help her with she said "nope" and hung up the phone fast.... Then my husband gets a call from Toyota in Utah, the caller leaves a message and forgets to properly hang up the phone which gives my husband a message of three minutes. *where is costumer service ? Who is doing the hiring for this dealer and irresponsibly NOT training (or paying very cheap). Seriously not a good representation job, it is sad too because we like Toyota and for the past 15 years we only bought from this dealer, and every time it gets worse and worse when it comes to customer service.... the other people that work there are amazing, maybe because they have been working there for more than 15 years......but Customer Service is extremely POOR!!! More
by Frozen princess
Employees Worked With
Josh Scarborough
March 20, 2017
Won't go anywhere else We live up north and will drive to Karl Malone Toyota no matter what. The service is exceptional and everyone treats us like we're family. Blenda is We live up north and will drive to Karl Malone Toyota no matter what. The service is exceptional and everyone treats us like we're family. Blenda is by far the best, we won't go anywhere else. More
by A.L.
Employees Worked With
Blenda Bench
February 15, 2017
Went out of their way! I wanted a new 4Runner in the configuration that is sometimes difficult to find. Ross and Cameron went out of their way to find the vehicle I request I wanted a new 4Runner in the configuration that is sometimes difficult to find. Ross and Cameron went out of their way to find the vehicle I requested. I'm not an easy customer, but if I'm paying 40K, I want it my way. Ross and Cameron ensured that and came through with the vehicle I asked for. The price they quoted me was up front and with no surprises at closing. Cameron is an excellent sales person and listened to my needs and concerns. He was very patient with me even though I may have gave him a little grief. I would highly recommend going to Karl Malone Toyota. More
by 17 4Runner
Employees Worked With
Cameron, Ross May
February 09, 2017
WORST experience I've ever had NEVER lease/buy a car from Karl Malone Toyota. Bought a brand new 2017 Toyota Corolla and was promised a mpg of around 35. I barely get 23. I called t NEVER lease/buy a car from Karl Malone Toyota. Bought a brand new 2017 Toyota Corolla and was promised a mpg of around 35. I barely get 23. I called the person who sold it to me who said that he's "never seen that problem, my daughter has the same car and gets 35 mpg regularly". When taking it back to have it checked out the service employees were extremely rude and basically told me "xxxx luck" and they can't do anything for me. Leasing this car was probably one of the worst decisions I've ever made. More
by HeatherR
Employees Worked With
The service employee that was completely rude to me do not know the name, was a woman and had her own desk. , Scott Sobczak
February 07, 2017
Integrity in business is a priority I purchased a 4Runner 10 days ago. I had some concerns with the transaction and was losing sleep. I took those concerns to Brandon who listened patien I purchased a 4Runner 10 days ago. I had some concerns with the transaction and was losing sleep. I took those concerns to Brandon who listened patiently and thoughtfully worked with me to resolve my concerns. The dealership actually went back and improved my deal when they weren't obligated to do so. I was so impressed with their integrity that I had to get online and share. I like to know that if I refer family members or friends to a business they will be treated fairly. In the end I have come to feel that way about Karl Malone Toyota. It was really evident that they care about doing right by their customer and maintaining their integrity. More
by Jeff Anderson
Employees Worked With
Brandon
