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Karl Malone Toyota
Draper, UT
306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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306 Reviews of Karl Malone Toyota
April 11, 2013
I made an appointment to have my 2002 Toyota serviced for it's 60,000 mile check. I called two days before and spoke with Neil Jensen who made my appointment for me. I took my car over to Karl Malone for s it's 60,000 mile check. I called two days before and spoke with Neil Jensen who made my appointment for me. I took my car over to Karl Malone for service on the day planned and was greeted by Neil who took my information down. He already had most of what he needed in the system since we purchased the car through them and have taken it there for service ever since. I was told it would take several hours so I was given a ride home by the courtesy shuttle. When my car was finished, Neil gave me a call at home and arranged for the shuttle to pick me up and take me back to Karl Malone Toyota. I paid for my car and went to ask several questions about the service. Neil called the mechanic who did the work on my car to come help answer my questions. All was well. They pulled my car up for me and I drove home happy with everything about the people and service done there. Thank you for heing me keep my 11 year old car in perfect shape for driving. Lindsey Marriott More
by Ljmtbmljm1969
Employees Worked With
Neil M. Jensen
April 10, 2013
I thought that Belinda was very nice to work with. I didn't even have an appointment. and they took me right in. Got my work done. And back on the road in no time.I would definately come back to this didn't even have an appointment. and they took me right in. Got my work done. And back on the road in no time.I would definately come back to this dealership. More
by lxchri7
Employees Worked With
Belinda
April 04, 2013
Absolutely a great experience. Had my car serviced and it was in and out in the time frame they gave including vaccuming and washing my car. Very friendly staff and go out of their way to make it a pleasant was in and out in the time frame they gave including vaccuming and washing my car. Very friendly staff and go out of their way to make it a pleasant experience. Nathan was helpful and explained all that was done on my car including the recall part they changed. More
by mammamad
Employees Worked With
Nathan Parker
April 03, 2013
The service department was quick, thorough and extremely courteous. I am extremely pleased with the service that I received this time and with all previous times. I would highly recommend this dealership t courteous. I am extremely pleased with the service that I received this time and with all previous times. I would highly recommend this dealership to anyone looking for a place to have their car serviced no matter what the make. More
by jkershisnik
Employees Worked With
Blenda Bench
April 02, 2013
Great experience! Quick intake, prompt service, courteous representative and reasonable wait time. Once I paid Stephen followed up with me to make sure I new my car had been brought around since it was not e representative and reasonable wait time. Once I paid Stephen followed up with me to make sure I new my car had been brought around since it was not easy to see from the waiting area. More
by Poppola
Employees Worked With
Stephen Poulson
March 29, 2013
I love the fast service and how the friendly employees come up to us before we even get out of the car. First time oil change with Karl Malone Toyota and more to come. :) come up to us before we even get out of the car. First time oil change with Karl Malone Toyota and more to come. :) More
by nkeomanyvanh
Employees Worked With
Brenda
March 27, 2013
Went in to purchase a car. Jon my saleman was awesome to in the begining. We looked at a few cars and decided on a 2012 camry SE( so i thought). After the paper work was signed and i took the car home i not in the begining. We looked at a few cars and decided on a 2012 camry SE( so i thought). After the paper work was signed and i took the car home i noticed that i was misled and the car was actually an LE. I also found out that certified toyotas come with a warranty and decided to call and have the extended warranty removed as that is an option. When i did this i was told that they would absoluty remove the extended warranty but they would have to raise my interest(not legal). I called Karl Malone Toyota and told them i was returning the car because it wasnt the car i was told i was purchasing. They told me i signed the contract and that im stuck with it. I returned the car any way and have been fighting with them ever since. I wish i would have know that i can get a dealer history from the DMV before going down to this dealer. I strongly advise that if you are thinking about buying a car from Karl Malone you call the dmv and find out there history, its not pretty. In fact the investigator im working with says calling them a hinky dealer is being very polite. This dealer is very crooked More
by BradyBeveridge
Employees Worked With
Jon May(GM), Jon Jones
March 26, 2013
The service has always been great on my 2003 Camry. I try to make sure that I call Carl Erickson to make my appointment. When I bring the car for service, he always informs me of any additional work, if try to make sure that I call Carl Erickson to make my appointment. When I bring the car for service, he always informs me of any additional work, if needed. He always gives a good explanation so I can make the decision right away. He is a very trustworthy person. I knew that when I brought my car in for service on Monday, March 25th that everything would be handled correctly. He did not just give the paperwork to the cashier. He expedited it by using my charge card on his tablet and I signed it with my finger. The cars are always washed. I have never been disappointed with Carl or the Service Dept. He has made me a very happy customer since July 2003. James Stack More
by Hoosier59
Employees Worked With
Carl Erickson,Assistant Service Manager
