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Karl Malone Toyota
Draper, UT
306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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306 Reviews of Karl Malone Toyota
August 29, 2013
What I appreciate is being able to show up and have them do my service without an appointment. They usually complete the repairs that same day or by the end of the next day. Unlike other places I've tried do my service without an appointment. They usually complete the repairs that same day or by the end of the next day. Unlike other places I've tried, they do the job right the first time. My old mechanic scratched his head a lot trying to figure things out which wasted a lot of my valuable time. Thanks Karl for doing things quick and right! More
by DonGreene
Employees Worked With
Belinda
August 24, 2013
Always have a great experience at this dealership, whether purchasing a vehicle or having one serviced. Today's visit was for the 50,000 mile service on my Camry. Carl Erickson, my regular service a whether purchasing a vehicle or having one serviced. Today's visit was for the 50,000 mile service on my Camry. Carl Erickson, my regular service advisor, made the appointment, and Mark took care of me when I brought the car in today. The service was done in about 30 minutes, even though they were very busy. Wouldn't take my Toyota to any other dealership! More
by donwardle
Employees Worked With
Carl Erickson and Mark
August 14, 2013
They took great care of my Sequoia repair. The service and price was absolutely on track. I will never use anybody else. They listened to what I wanted to be done and gave me great advice and too care o and price was absolutely on track. I will never use anybody else. They listened to what I wanted to be done and gave me great advice and too care of all the fixes on my older Sequoia. It has 235000 miles on it and is running like a top. More
by Martinorr
Employees Worked With
Blenda, Carl, Andy
August 10, 2013
After being treated poorly by another Toyota dealership, I went to Karl Malone Toyota. Scott was very helpful, not overly pushy and was able to find me the vehicles I wanted at a fair price. I went to Karl Malone Toyota. Scott was very helpful, not overly pushy and was able to find me the vehicles I wanted at a fair price. More
by Kazdin21
Employees Worked With
Scott Sobczak
August 08, 2013
Quick professional service, also checked all fluid levels (without asking) changed oil and filter and flushed/replaced power steering fluid, called with information in a timely manner, car was complete (and (without asking) changed oil and filter and flushed/replaced power steering fluid, called with information in a timely manner, car was complete (and washed) in less than 1-½ hours. I appreciate the quick and professional service. More
by jellybean1943
Employees Worked With
Carl Erickson
August 05, 2013
As the visor on the driver side was having issues staying up when not in use, I called after I found out by searching online that there was a recall/extended warranty for this. A service representative at a up when not in use, I called after I found out by searching online that there was a recall/extended warranty for this. A service representative at another Toyota dealership told me that the recall/extended warranty was only good for so long and that that time had expired for my particular vehicle. From my research this did not sound accurate to me so I called Karl Malone Toyota and explained the visor issue I was having. She explained to me that she felt that everything would still be covered by the recall/extended warranty but a technician would have to look at it and verify this. As I was not sure of my exact schedule the following week, I indicated that would have to call back to set an exact time after I had checked when would be best. Belinda (I hope I have the correct name) gave me her personal extension and said that I was welcome to call her back to get the appointment scheduled. When I called back about 30 minutes later, I got Belinda's voice mail, left a message, and she called me back in about 10 minutes. When I brought my Camry to the dealership to be looked at, the problem was indeed covered by the recall/extended warranty and everything was taken care of in about 45 minutes. To me, I felt like those at Karl Malone Toyota were honest and anxious to help me with the visor issue I has having. I would be happy to recommend Karl Malone Toyota to anyone I talk to as I felt there was honesty there as compared to the other dealership I had talked to. While Karl Malone Toyota is not the closest Toyota dealership to my house or place of employment, I would gladly travel a little extra distance when the need arises as I feel it is a dealership I can trust. Thank you for your help More
by kperucca
Employees Worked With
Belinda in Service (I am not positive that was her name)
July 25, 2013
I brought my car in for the regular 5,000 service only to find out my last Toyota cares service had just expired as my car was over 2 years old. Because my car was still under the mileage requirement for th find out my last Toyota cares service had just expired as my car was over 2 years old. Because my car was still under the mileage requirement for this service they agreed to give me the last service, something they could have very easily not agreed to. Every time I have taken my car to Karl Malone Toyota they have treated me very well and I have found that all the staff I have dealt with have been helpful and professional. More
by kimmiet801
Employees Worked With
Stephen Poulsen
July 19, 2013
Everyone was very friendly, but I felt that there were some sales games and pressure. When the whole process was over, I didn't feel good about my purchase. I loved the car but didn't feel that I got a some sales games and pressure. When the whole process was over, I didn't feel good about my purchase. I loved the car but didn't feel that I got a very good deal and had a payment higher than I originally wanted and planned. Traded it in elsewhere 2 months later and felt so relieved. More
by SingJoyfully
Employees Worked With
Jayson Robles
July 18, 2013
I have been using Karl Malone service for a number of years. The service is always great and this visit was no exception. Everyone is friendly, the service was explained before it was performed and com years. The service is always great and this visit was no exception. Everyone is friendly, the service was explained before it was performed and completed on time. I have never had a problem with the quality of the work, and the service area is always clean and inviting. More
by rav2540
Employees Worked With
Blenda
July 18, 2013
I use Karl Malone for everything from service to new tires. I highly recommend them and in particular Carl. He is friendly and does exactly what he says he will do in the promised timeframe. tires. I highly recommend them and in particular Carl. He is friendly and does exactly what he says he will do in the promised timeframe. More
by creeder72
Employees Worked With
Carl Erickson
