Jones Toyota

I love the Jones for life program. I got my boyfriend and his parent to sigh up for the prgram because the service was great. Plus everyone is very friendly and the free hot dogs and popcorn just makes waiti his parent to sigh up for the prgram because the service was great. Plus everyone is very friendly and the free hot dogs and popcorn just makes waiting for an oil so much better. I would suggest this dealship to anyone. More

Our two current Toyota vehicles were purchased at Jones Junction. The sales transactions were not stressful compared to previous ones at other dealers. Customer Service and the quality of work has always b Junction. The sales transactions were not stressful compared to previous ones at other dealers. Customer Service and the quality of work has always been great. Sales people and other personnel are very accommodating and friendly. We appreciate the good customer service provided by the parts person. Prices are fair. More

Had spoken with a competing dealership and was very turned off by a pushy salesman. Decided at that moment to never buy a car from that dealership! Positive Salesman was approachable, informative, turned off by a pushy salesman. Decided at that moment to never buy a car from that dealership! Positive Salesman was approachable, informative, helpful and flexible in scheduling. Price was decent and I was happy with the amount that I was compensated for my trade-in. Staff was professional and courteous. Negative Not much here...except there was some degree of pressure to make a decision as soon as a negotiated price was given to me. I prefer to not feel rushed and, as in this case, to take at least an evening to crunch the numbers and decide. All in all, a good initial impression of this dealership and its staff. I am hoping that the service experience is just as good. More

My most recent visit with Jones Junction was for a oil change and tire rotation. Ian was the associate that assisted me. He was polite, informative, and very helpful. The work was completed in a timely change and tire rotation. Ian was the associate that assisted me. He was polite, informative, and very helpful. The work was completed in a timely manner, despite losing power to high winds. I was not pressured into services that were not required like many dealerships attempt. I definitely recommend this dealership over the other dealerships I have dealt with in the past. More

I walked into Jones Toyota only to ask a couple of questions. I needed advice. Mr. Bishop provided me with valuable advice and helped me choose the best service and products tailored to my needs. He w questions. I needed advice. Mr. Bishop provided me with valuable advice and helped me choose the best service and products tailored to my needs. He was very patient and very flexible with my schedule. I am in the military and it is not easy for me to find time. I needed a cover for my Toyota Tacoma, buffer to protect the against against salt, and a cover for the truck bed. I was on my way to a pre-deployment training and had to leave the area the next day. He agreed to pick up the truck, do the service and hold on to it till I returned! I do appreciate all the help and time he dedicated. I am extremely satisfied with the service I received. 6 months ago I walked into Thompson Toyota Edgewood with the same questions. Need not say, they were not helpful at all and I ended up not buying any products or services there. Thanks so much for helping me out! More

We have not been in a car dealership in over eight years, so we were not really sure what to expect. From the minute we were greeted by Kris, we got the impression that "we mattered" not only as his custome so we were not really sure what to expect. From the minute we were greeted by Kris, we got the impression that "we mattered" not only as his customer but as a customer to the dealership. Jones totally understands the needs and wants of it's customers and works very hard to set the bar high and reach it. We look forward to continued business with Jones and would recommend Kris and the rest of the Jones Family to anyone looking to make an automobile purchase. More

I brought my Toyota 4 Runner in for service and, as always, was pleased with the courteousness of the employees. As soon as I got out of the vehicle, Kim came right up, welcomed me, and checked my nam always, was pleased with the courteousness of the employees. As soon as I got out of the vehicle, Kim came right up, welcomed me, and checked my name off the appointment list; then I met with the assistant service manager, Neal, whom I had dealt with before, and was pleased that he remembered me. He was attentive and personable, discusssed some options I had about the service I was going to receive, and made me feel like I was not just another number in the list of customers that day. The service was completed in a timely manner and I was even able to get a free manicure while I was waiting, which was great. I own three vehicles from Jones and would recommend their dealership and service to others. More

I have been experiencing car dealerships for about 40 years and my opinion is that promises are something easily made but never kept. So, naturally, I was skeptical of the Jones For Life "promise". But years and my opinion is that promises are something easily made but never kept. So, naturally, I was skeptical of the Jones For Life "promise". But for the first time there is actually someone who not only keeps their word but goes well beyond any reasonable expectation. The initial sales support was outstanding. Calls were received from sales support to the point where I had to remind them there was no more need to follow up. I had one crisis on the road when the electronics became confused and I was getting mixed messages and the car would not start(I am sure I was selecting too many options) but I was immediately transferred to a mechanic who carefully walked me through re-progamming and I was on my way. After several polite reminders to bring my car in for interior prep (I had to leave right away after purchase to go out-of-town and there wasn't sufficient time), I finally agreed to meet with Samantha and leave the car for an afternoon, borrow a car (forgot my wallet ? no problem - a copy of my driver's license was in my file!) and head to meetings and return several hours later to find a sparkling car inside and out. Not to mention the time I happened to be in the neighborhood and, the car being particularly filthy after winter storms, decided to test the "promise" of a free car wash. I pulled in to the lot, was directed to the car wash where I inquired about the policy and was told to hop in the passenger seat and watch how it's done. Two minutes later I was on my way in a clean car with a reminder about my 6 month checkup when Jones will deliver a car to my home, pcik up my car for service and cleaning and return the car to my home! That is what sold me in the first place! All this and the fact that my Toyota Highlander is the finest car I have ever owned - comfortable drive, all the amenities - keyless, gps, bluetooth, etc -, safe car, great visibility, fits six people and two dogs when the whole family need to head out! Jones For Life is brilliant! More

Cannot give enough kudos to this group. Third vehicle that my husband and I have purchased from Jones Toyota. Topnotch group of people. They take care of you during the entire purchase process through that my husband and I have purchased from Jones Toyota. Topnotch group of people. They take care of you during the entire purchase process through the entire life of the vehicle. We will continue to purchase vehicles at Jones Toyota. Very, very happy. More

Everyone was helpful and polite. All my questions were answered. I was not rushed or pressured. They quoted a price, I made a counter offer, they accepted, I bought. I think what I have stated above co answered. I was not rushed or pressured. They quoted a price, I made a counter offer, they accepted, I bought. I think what I have stated above covers everything. Ken Kadlec 24 Feburary 2011 More