Jones Toyota

Before I set-up an appointment with Jones Junction, I obtained quotes from other dealership. Therefore, I was prepared and knew the highest price I would pay for a Toyota Corolla I showed a quote from obtained quotes from other dealership. Therefore, I was prepared and knew the highest price I would pay for a Toyota Corolla I showed a quote from Jerry's dealership to John Hightower and he was very willing to work with that information. John did not use a high power sale pitch. He was very easy to work with and gave my a good deal. Ray Wolf handled the financial part of the transaction and was a little pushy about purchasing an additional warranty for the car. I did not purchased an addition warranty. Ray ashed me why, I told him the I purchased a great car and would rather have the extra money in my pocket. More

Overall the dealership experience was okay (3/5). The customer service I received during the negotiation process on purchasing my car seemed to me quite demeaning. I was going back and forth with the emp customer service I received during the negotiation process on purchasing my car seemed to me quite demeaning. I was going back and forth with the employees at the dealership over dollars (not talking hundreds of dollars either). Made me feel a little disrespected to tell you the truth. Nothing I was asking for felt unreasonable especially because I informed Jones that I sought their service over one of their regional competitors. To add insult to injury their employees preceded to nickel and dime me (over two-hundred dollars) with my trade-in. If I had a twitter account I would’ve tweeted to any and everybody at that point in time of my disgust over the deal. I was quite upset and the only reason why I didn't leave the dealership is because I pretty much completed all the necessary paperwork and had been at the dealership for over 6 hours going through everything. As an Armed Forces veteran I thought I deserved a little more respect than that. The best part of the experience was when it was finally over. If I would recommend a friend of mine visit Jones for a vehicle purchase I would give them a fair warning about my experience and what can potentially happen. I have not had my vehicle serviced yet but hopefully that experience will be a lot more pleasant than the one I experienced. This was the experience in a nutshell: Would not recommend at this moment in time, customer service was okay, and not sold on the "Jones experience" that I heard about. More

Prior to going to Jones Junction, I went to another dealership that was unable to do what Jones ended up doing for me. They gave me a great deal for my trade and were able to explain every option possi dealership that was unable to do what Jones ended up doing for me. They gave me a great deal for my trade and were able to explain every option possible for me. My salesperson was very knowledgeable and answered any questions I had. They had a large selection of many different makes and models on the lot, and if they don't have exactly what you want, they can get it there quick!! I am very glad I went with Jones Junction, not only because of the great service I received that day, but also because of the future great service I am sure they will provide! I was recommended by a previous buyer and I would definitely recommend Jones Junction to anyone looking for a new vehicle!! More

I went to Jones for the "dealer for life" program to see how they would compare to other dealers I had been to...they were very friendly, listened to what I was looking for and came back with program to see how they would compare to other dealers I had been to...they were very friendly, listened to what I was looking for and came back with what I thought was a great deal! Looking forward to the "dealer for life" program working for me for a LONG time. More

I knew what I was getting as soon as I walked in and had called ahead. My name was on the board and everything was waiting for me called ahead. My name was on the board and everything was waiting for me More

I was in the market for a new vehicle, and I was reccommended by my son. He reccommend Jones and John Hightower. My experience was most rewarding. I feel I got a very good deal. I traded in a vehicl reccommended by my son. He reccommend Jones and John Hightower. My experience was most rewarding. I feel I got a very good deal. I traded in a vehicle that had some frame rust issues that Toyota would not deal with. I feel that John Hightower and the rest of the Jones Staff worked very well with me. I purchased another Toyota, hoping that they have corrected their issues with frame rust. Now I am looking forward to a long term relationship with Jones to keep my new vehicle in great shape, so it will last a long time Thank You Melvin J. Bauernfeind Sr. More

I was very impressed with the service I received. Everyone, including the person who greeted me at the front door was polite and helpful. All of my questions were answered and I believe I received t Everyone, including the person who greeted me at the front door was polite and helpful. All of my questions were answered and I believe I received the best deal I could have received. I am also very impressed by their service department. I believe the goal at Jones is to keep you coming back. More

Extremely easy to work with. Very friendly and accomadating. The car was clean, the service was great and financing was a snap. The kids love the popcorn. accomadating. The car was clean, the service was great and financing was a snap. The kids love the popcorn. More

jOHN HIGHTOWER WAS JUST A PERFECT SALESPERSON. HE KNEW jOHN HIGHTOWER WAS JUST A PERFECT SALESPERSON. HE KNEW ABOUT THE CARS I COULD POSSIBLY USE AND FIT MY NEEDS AND BUDGET. JOHN ENCOURAGED ME TO TRY jOHN HIGHTOWER WAS JUST A PERFECT SALESPERSON. HE KNEW ABOUT THE CARS I COULD POSSIBLY USE AND FIT MY NEEDS AND BUDGET. JOHN ENCOURAGED ME TO TRY THE RAV 4 AND THAT IS JUST WHAT I BOUGHT. I WILL USE YOUR DEALERSHIP FOR REPAIRS AND ALL THE OTHER PERKS YOU OFFER. THANKS AGAIN, SHARON GARRISON More

I just completed my sixth new car purchase at Jones. I traded in my 2001 Toyota Highlander with 224,998 miles for a Toyota RAV4 with 2 miles on it. I was incredibly happy with my Highlander and must give traded in my 2001 Toyota Highlander with 224,998 miles for a Toyota RAV4 with 2 miles on it. I was incredibly happy with my Highlander and must give high marks to Larry and the Jones Toyota service department for keeping it going for so long. I'm a very satisfied Jones customer once again. Thank you, Steve Pagotto for a quick and pleasant buying experience. Thank you, Steve Smeltzer, for making sure the next generation of leaders at Jones has the same commitment to quality service as the prior one! Cheryl Bedard More