Jones Toyota
Bel Air, MD
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866 Reviews of Jones Toyota
In the past 40 years of purchasing vehicles and dealing with sales people Robert Cappelletti is the first salesman who was not pushy. He listened to me for my needs and filled my request without any pressu with sales people Robert Cappelletti is the first salesman who was not pushy. He listened to me for my needs and filled my request without any pressure, He had complete knowledge of the vehicle and answered all of my questions about the new vehicle, he took the time to explained how different items work. I would recommend Robert Cappelletti for a salesperson that listens, does not push you or try to convince you of something just to make the sale; He has your needs in mind when trying to find the right vehicle for you. Frank S More
They were very patient and listened to me. The trade-in value was fair, and the salesman was polite and courteous. The only complaint I had was that the process still takes too long (5 hours). value was fair, and the salesman was polite and courteous. The only complaint I had was that the process still takes too long (5 hours). More
I came in to Jones not knowing what new car I specifically wanted but I came out with a great car because of Jason's help. Jason was able to explain all the new buttons and navigation screen to m specifically wanted but I came out with a great car because of Jason's help. Jason was able to explain all the new buttons and navigation screen to me perfectly. More
Over all rating is excellent. Sales persons where very friendly and knowledgable. I hope sevice area is as friendly and helpful when service is needed. Dealer ship was to the point and addressed our ne friendly and knowledgable. I hope sevice area is as friendly and helpful when service is needed. Dealer ship was to the point and addressed our needs for 2 new vehicles. Thanks you Ken and Sharon More
I recently went to Jones after my engine light came on. I had stopped going their for a few years after a horrible experience. [Let's just say that oil should stay in the car after a service visit] Only went had stopped going their for a few years after a horrible experience. [Let's just say that oil should stay in the car after a service visit] Only went their because I know they could figure out what's going on with my car. I drove in and within a couple of minutes the service person Mike introduced himself and went over to my car with me. He checked my gas cap to see if that was the problem. [it wasnt] Mike had the mechanic look over my entire car and find out what was causing the light to come on. He not only explained what the problem was but went over everything that was going on with the car. He spelled out the repairs and the prices and explained everything so I could understand. What impressed me most was that Mike did not try to sell me unnecessary service but just wanted to help me. I do not know much about cars and as a woman I am an easy target. It is good to know a honest service person that will spend time walking you through everything and won't rip you off. Mike called just to check on all the repairs and see if I had any questions. Needless to say I will be calling jones for service again next time. More
This is the second car that I bought from Jones. I would recommend the salesperson and dealership to all my friends. The experience and follow up from the dealership is perfect. Everyone seems to be genuine recommend the salesperson and dealership to all my friends. The experience and follow up from the dealership is perfect. Everyone seems to be genuinely nice, not phoney. The car was priced right and has been really good on gas milege. More
Very pleased with the overall experience I had with this dealership. They found the exact truck that I wanted and the price negotiation went fast and very smooth. I would recommend this dealership to my fri dealership. They found the exact truck that I wanted and the price negotiation went fast and very smooth. I would recommend this dealership to my friends and family. More
Donald jackson is a terrific salesman. He's very courteous, amiable, easy to deal with and goes out of his way to help buyers find exactly what they're looking for. courteous, amiable, easy to deal with and goes out of his way to help buyers find exactly what they're looking for. More
Had a great experience! Looking to get my next vehicle there. Very pleased with the price that I paid for my Toyota Camry SE! Will definitely be back. there. Very pleased with the price that I paid for my Toyota Camry SE! Will definitely be back. More
After the initial haggling....the delivery and after sale experience has been excellent.....I am satisfied with the service and experience so far....but the real test is how the service extends into the futu experience has been excellent.....I am satisfied with the service and experience so far....but the real test is how the service extends into the future. More