Jim Shorkey North Hills Chrysler Dodge Jeep Ram

Jim Shorkey, North Hills sets the bar for customer experience. The standard that Cody and Monty set for their team is second to none. From the moment I reached out with a question, Mike Malarkey was r experience. The standard that Cody and Monty set for their team is second to none. From the moment I reached out with a question, Mike Malarkey was responsive, extremely considerate of my schedule and working to meet my needs. He is the best! Mike is amazing and makes the process very smooth. Mike and team go above and beyond for their customers. The entire process was seamless and very pleasant. The attention to detail and knowledge of vehicles by Tim is unparalleled, capping off the entire car buying experience. Thank you all!! More

Just purchased a 2021 Dodge Ram "Larimie" from the North Hills location and could not have been treated better. Excellent professional customer service received from Cody the sales manager and George the sa Hills location and could not have been treated better. Excellent professional customer service received from Cody the sales manager and George the sales consultant. Would highly recommend both individuals for their transparent , open communication styles that reflected empathy for my needs backed with superior knowledge of the vehicle and service they provide. More

I asked the Service Dept. to use their ocmputer to identify the source of the problem and fix what was wrong with the 2007 Jeep Commander; the low air pressure light on the dash was blinking and pingi identify the source of the problem and fix what was wrong with the 2007 Jeep Commander; the low air pressure light on the dash was blinking and pinging a sound...off and on intermittently. I explained that the brand new wheels had been resealed and new valves with sensors were relearned and that the tires were not low on air. After waiting 2 hours, and driving away, I found the problem not fixed but I was charged $216.68 for NOT fixing it! I took it back a few days later and they again kept it for over an hour and said three of the tire sensors were recommended to be replaced, but they did not do that. The tire sensors were new and had been relearned and checked by two mechanics and were not faulty. So I spent two days reserving my time to take the car to Shorkey's on McKnight Road and was charged $216.68 and nothing was fixed or identified as the problem. The tire installer assures me that it is Shorkey's job to use their computer to find out why the dash light comes on and pings and fix it. I want my money back because they took up my time two days and did not fix the problem. F.J. Schmitt More

I had a scheduled appointment at 10:15am on Friday, January 22, 2021 to have 4 new tires put on and a wheel alignment. I was told the service would take about 3 hours (potentially ready for pick up by January 22, 2021 to have 4 new tires put on and a wheel alignment. I was told the service would take about 3 hours (potentially ready for pick up by 1:15pm). Instead of waiting in the service department lounge, I had someone pick me up. I then was dropped off at the dealership to retrieve my Jeep at 1:45pm. When I arrived, I was told that they had not even started the service work on my Jeep, which meant that it would be at least another 3 to 4 hours that I would have to wait at the dealership. This was totally unacceptable to me as a courtesy phone call to explain this would have been welcomed, yet never took place. I retrieved my keys and left with my Jeep without this service being started and/or completed. This is an example of the poorest customer service I have ever experienced. I will not be returning to this dealership in the future for any service. Chris C. More

Horrible customer service after the sale. Wade is unresponsive and punts issues to others. Doesn't respond to voicemails or texts, and does not follow-thru when he says he'll take care of something. unresponsive and punts issues to others. Doesn't respond to voicemails or texts, and does not follow-thru when he says he'll take care of something. If I could score less than one star, I would. Have been trying to get something that I paid for and have not received for three months now. More

Horrible the worst I have ever dealt with.. They are pushy and try to bully you into a payment you can not afford.. When you say no they are extremely rude.. pushy and try to bully you into a payment you can not afford.. When you say no they are extremely rude.. More

Alex and Torri are the BOMB! When I say they made my buying experience magical I mean unicorns and rainbows dancing on a tropical clear water beach! I will forever recommend them to anyone looking to bu buying experience magical I mean unicorns and rainbows dancing on a tropical clear water beach! I will forever recommend them to anyone looking to buy a car. They make miracles happen! Santa himself got nothing on these two! More

Wonderful people to work with. I have dealt with Alex for years and bought several vehicles from him. Always comes thru to give me the deal, service, and vehicle that I am expecting to get. Looking to buy an years and bought several vehicles from him. Always comes thru to give me the deal, service, and vehicle that I am expecting to get. Looking to buy another car soon. I look nowhere else. More

Alex is a true shooter who hustles. Guy doesn’t have a 5th gear, he has a 6th & 7th. Works hard and is honest. He’s the only guy I’ll go back to. 5th gear, he has a 6th & 7th. Works hard and is honest. He’s the only guy I’ll go back to. More