Jim Shorkey North Hills Chrysler Dodge Jeep Ram

Stopped in to talk about a purchase/lease of a 2013 Jeep Wrangler. I'm a current Jeep Liberty owner and have experience and knowledge of the Jeep Wrangler I was tired of enjoying everyone elses and want one Wrangler. I'm a current Jeep Liberty owner and have experience and knowledge of the Jeep Wrangler I was tired of enjoying everyone elses and want one of my own! I had done my research and had been at a different dealer but micks is closer to my house so I wanted to see what they would offer me. I walked in and was greated with a smile from Craig, as soon as I told him I wanted to look and talk about the wrangler his attitude changed. He quickly walked me to a patriot and told me this would be the perfect small suv with great gas mileage for me. I told him that i already owned a liberty and wanted to look at the wranglers and did not want to look at the patriot. He continued to try and sell me the patriot and again told him that I was not here to look at that vehicle. At this point he told me Jeep does not lease wranglers and for me to buy one I would have to have 15,000 down payment to be able to afford one. This is false information and this guy did not even know anything about me or how much I had to spend!! As fas as I'm concerned Craig did not want to even talk to me about buying a wrangler. I feel that I was treated as a dumb female from him, I will not going back. I should have had him show me how to take the soft top down I'm sure he had no idea how to do it!! More

I bought a brand new Jeep from this place...at first the dealership was nice and friendly and all. but once you have the car you're on your own. The last few services were oil problem. I manage to ask Rich dealership was nice and friendly and all. but once you have the car you're on your own. The last few services were oil problem. I manage to ask Rich if i can speak with the owner of the corp Mick. He was away and all that. I said ill wait for his return. Oh no you're better off leaving the message with me for him. I refused. I got the lawyer to send him a letter to allow me speak to him. No answer. What kind of an owner that does not respond to customers? If i were the owner of this car lot i'd listen to my customer knowing my reputation is on the line. Well after that i filed with lemon lawsuit. and its a horrible situation of going back and forth even under warranty and pocket some money as well. Its too much to bear plus the danger of getting hurt on oil breakdown with car behind us. we re getting a good change to get hit due to breakdown. Its sickening and tired of this lack of repair being not done just look and take apart and put it back together? come on put a darn new crap on will ya? Oh yeah they blame it on you rather than accepting its their fault. well with all this recall im getting in the mail to have it replace i should have known. Well Mick i had a friend at work who was planning on to buy a car from your lot that is until i told him of my experience. He decline and went elsewhere. you just lost thousands of dollars all bec you didn't come out of your woodwork to speak to me face to face coward. You're not a true salesman owner. I know one when i see one. don't waste your time playing charity case clubs to cover your bad reputation. it wont work when you refuse to see your customer face to face. NEVER will i buy another car from your dealership, not even if you were the last one on the earth. I'd eat dirt first. You and your employee's could give a rat's a** about customers as long you pocket the 1st buy. I ll continue to preach my experience with my co workers, friends and family. You in the end will lose money bec you lack the respect for customers. More

I called this dealership to see what deals, incentives, specials, etc., they had going on. I spoke with the Online Sales person, Craig. When I told him what I was looking for and what I was "interested" specials, etc., they had going on. I spoke with the Online Sales person, Craig. When I told him what I was looking for and what I was "interested" in spending, he said he'd look around for me and call me back. A week later I still hadn't heard from Craig. I had to call HIM back to see if he had found anything out for me [fully knowing he hadn't]. Never having owned, nor shopped for a Jeep before, I had no idea what the lease prices were and was trying to find out all information: monthly payment, how much I would need to put down, what features can I expect, etc. All reasonable questions if you ask me? Craig got very irritated with me and told me that there was no way I was going to drive a Wrangler at the price I "wanted" to pay. Well, someone should let Craig know that what people WANT to pay and what they will ACTUALLY pay could very well be two different things. I ended up buying a Jeep at another dealership for way more than I wanted to spend because I fell in love with the car and was able to rearrange my budget. So, thanks again for your excellent customer service, Craig. Because of you I was able to go to another Jeep dealership, get excellent service, what I thought was a GREAT deal and I have a fabulous new Wrangler. More

I have purchased several cars form Micks. I also have had them serviced there. They have always given me a good price, and the service department is superb. Everyone there is friendly and really willing to h them serviced there. They have always given me a good price, and the service department is superb. Everyone there is friendly and really willing to help and go the extra mile to make sure i am satisfied. Kudos to Rich Penn in the service department for making sire my car is fixed right, the FIRST time! More

I took my Chevy in to Mick's for a state inspection. They found a few things wrong, repairs were performed in a timely fashion, and I have no real gripes. The price was a little shocking, but the work was do found a few things wrong, repairs were performed in a timely fashion, and I have no real gripes. The price was a little shocking, but the work was done well and everyone treated me very kind. More

At the conclusion of my last review, I said "this is not over". Here is part 2. My wife and I retrieved the car after the SECOND repair, and I finally got a chance to speak face to face with the servic not over". Here is part 2. My wife and I retrieved the car after the SECOND repair, and I finally got a chance to speak face to face with the service manager Rich. After I layed out all the facts, Rich admitted that they were at fault for lousy communication, and he promised to "make it right" by waiving the unauthorized extra costs. So far so good. Upon driving the vehicle home, my wife stated the vehicle was still not repaired. She and I were not happy campers. I called and made arrangements to get the car in there the following day FOR THE THIRD TIME. Rich called and said although they replaced the master cylinder during the second repair and drove the car 62 miles, upon returning to the dealership, the brake pedal AGAIN went all the way to the floor while backing into a parking space. At that point, Rich had no choice but to admit they had no idea what the problem was, and they had numerous calls, emails, and faxes to Chrysler for help. They were told that neglecting to install a new proportioning valve when changing out the entire brake system caused the first 2 master cylinders to fail. In summation, they finally correctly repaired the vehicle AFTER 3 VISITS TOTALING 5 FULL WEEKS. They recouped $275.76 for the proportioning valve they should have known was needed in the first place, and to top things off, when we picked up the car, THE GAS TANK WARNING LIGHT WAS ON. In retrospect, maybe we should have taken the vehicle to a Chrysler/Jeep dealer - oh wait a minute, we did. MICK'S - HORRIBLE CUSTOMER SERVICE, INCOMPETENT MECHANICS, CHEATS & LIARS. MICK, ARE YOU LISTENING????????? MICK, DO YOU CARE???????? More