Jim Shorkey North Hills Chrysler Dodge Jeep Ram

Great Customer Service and Experience I have been using Mick's for the past 13 years and will never buy a Jeep from anyone else. Their service department is excellent and always provides h I have been using Mick's for the past 13 years and will never buy a Jeep from anyone else. Their service department is excellent and always provides honest and quick work for a very fair price. I would gladly recommend this dealership to anyone. More

Great service department I have used Mick's service exclusively for our Town & Country simply because of the service department. Christopher is always extremely helpful, expl I have used Mick's service exclusively for our Town & Country simply because of the service department. Christopher is always extremely helpful, explains everything clearly and concisely, and always seems to have a good tip or recommendation about the van and it's maintenance. He keeps me informed as to what's going to happen and gives me updates while the work is being done. That speaks well of the training and management of the dealership. More

Keep up the good work everyone I have been to many shops over the years for regular maintenance as well as major repairs. This facility has been the best I have dealt with and I wil I have been to many shops over the years for regular maintenance as well as major repairs. This facility has been the best I have dealt with and I will continue to come back when I need to have work done on my vehicle(s). More

Mick's service is terrible In the 5 years I have owned my Caravan, I've used the warranty twice. Both times I had to fight to make them accountable. The most recent one, they In the 5 years I have owned my Caravan, I've used the warranty twice. Both times I had to fight to make them accountable. The most recent one, they ripped me off by not completing the repair the first time, then charged me the warranty deductible a second time. I had to pay it to get my car back. And they refused me a loaner though they had my car a total of 3 days. After the 2nd day they used the excuse that the car was technically drivable and that they could put it together for me to take home overnight as long as I had it back at the latest by 9am the next day so they could complete the work. I complained to the sales manager and he allowed us to use a dealer demo on the 3rd day. The manager Rich is completely dishonest and petty. I believe he denied the rental because I had forced them to do the previous warranty request a couple years before. He mentioned that incident twice during the discussions on this repair. This is how they treat repeat customers. More

Worst experience ever This is the fourth jeep that I have purchased but the first time at this dealership. Although our used sale person was nice, every other aspect of th This is the fourth jeep that I have purchased but the first time at this dealership. Although our used sale person was nice, every other aspect of this experience was awful. We even brought the car back the next day because we were unhappy with the service. Our salesperson, Carlos, who was new to the dealership and even questioned some of the issues. One issue, the car I purchased had no gas in it. The dealerships policy is that only fill the tank up half way, REALLY!! When the car I am trading in has almost a full tank. #2 issue: when signing financial paper financial guy added a warranty in my payment without telling me. I caught it just in time. Their excuse, he was a part-time working and wasn't aware of my situation. That is not how you should conduct business. There is not even enough room to tell you about my recent service experience. I just want to say I will never buy another car from this dealership and will tell everyone I know in my jeep owner association about this dealer. I wish I would have seen the reviews before I bought my car, I would not have gotten from MICK'S North Hills!!!!!! More

Just bought another Jeep from Micks Why is it easier to complain then to give accolades? I wrote a review a little while back when my wife and I purchased a '14 Grand Cherokee from Mick Why is it easier to complain then to give accolades? I wrote a review a little while back when my wife and I purchased a '14 Grand Cherokee from Micks. I'm back...this time we helped our daughter with her purchase of a used Grand Cherokee. I'll try to be brief, and I did say try. My daughter started her search for a used GC with under 20k miles and feverishly scoured the internet for any local dealers with something on the lot. Unknown to me, she did find one at another dealer, (not disclosing the name, ___ Auto Park), and went out for a test drive. My wife went with her and talk about a snake oil salesman, a complete shyster, an absolute insult to anyone who has ever been in sales. You get my point! I proceeded to call Jeff and shared what my daughter found. Again, Jeff went above and beyond, reviewed the vehicle options and specs asked questions that were relative to my daughters buying motivations and then said he has something waiting to be detailed and put into inventory, a lease return, and wanted to call me back. I heard from Jeff within the hour and what he had was a gently used GC, all service records, under 20k miles, and in black (our preferred color choice). I said we'd be out. The GC was cleaned up and ready to test drive. Joe, the salesman from our previous purchase was waiting for us to arrive and had everything ready to go, so off with the drive. The Jeep was great, clean inside, almost flawless outside. Now, it was going to need to fit into our daughters budget. Jeff and Joe worked things out so in the end everyone was happy and my daughter had the vehicle she's wanted for a long time. I've owned a lot of vehicles and I have to say, when I'm looking for my next Jeep I will without a doubt be calling on Jeff and Joe. These two have gone beyond selling me a car and pulling the "close and run" routine and ended up creating a trusted customer who already gave them repeat business. If you keep and open mind and go in with the understanding that your lowest number and their highest number are more than likely unrealistic you just might find that you can meet somewhere in the middle to create a win-win situation. It's not rocket science, it's the simple fact of buying a car these days. More

Truth in advertising...NOT! Bought my Ram 1500 there a little over a month ago. Needed oil service and received an ad that they are open Saturdays 8 am to 4pm and you don't need Bought my Ram 1500 there a little over a month ago. Needed oil service and received an ad that they are open Saturdays 8 am to 4pm and you don't need an appointment for an oil change. So I set my alarm, drove the 40 minutes to get there and arrived early. The wonderful man at the service desk then informed me I should have made an appointment and it would be an hour and a half to get my truck in. I WAS THE ONLY PERSON THERE!!! He explained to me that they only have 3 people working on Saturdays and I would have to wait. A much for truth in advertising. More

Worst service advisors ever Service department is awful. I got service there twice. Neither time during the service or after the service did the advisors explain anything to me Service department is awful. I got service there twice. Neither time during the service or after the service did the advisors explain anything to me. They gave my paperwork to the cashier and walked away. They didn't even ask me if I had questions. I had to chase them down to ask basic questions about my service. The second time I was getting recall service and my check engine light was one. They charged me $95 diagnose the problem and told me I had to upgrade my software which they always do free with service. So if I brought my car in just for the recall they'd have upgraded the software fixing my check engine light for free however since I asked about the check engine light I got charged the $95 diagnosis fee. More

My wife and I are without a doubt Jeep enthusiasts. We were looking at the new Grand Cherokee for almost a year before taking the plunge and buying a new vehicle. Joe was our salesperson, he gave us our were looking at the new Grand Cherokee for almost a year before taking the plunge and buying a new vehicle. Joe was our salesperson, he gave us our space, didn't smother us with useless information that wasn't relative or important to us as customers. We demoed a few models before setting our minds on Jeff's (one of the GSM's) demo vehicle. As most experiences go here came the sticker shock...and I do mean shock. How the h*ll did cars become so expensive? You'll give me what for my trade? I remember when....and blah, blah, blah. Jeff overheard us talking with Joe and offered a few alternatives that would put a new GC back into what we imagined fitting into our budget. They we're trying all kinds of scenarios and looking out 250miles at other dealers inventory to make it happen. Nothing fit. Nobody had what we needed to make it happen. My wife's frustration increasing, and I could tell. I focused back on Jeff's demo vehicle and started negotiating directly with him. This wasn't intended to remove Joe from the process, he was there and involved, Jeff had the time to work with us and I appreciated that. We went round and round until we finally had a win-win situation, each of us giving up something. The dealership made money, we saved money. Jeff got creative on the financing options and in the end we drove off with a new GC, an award winning buying experience, and a smile on our face. Now, for those people who are mumbling something about Micks burying points on the back end of our financing. During our test drive we stopped at PNC to see what the current rates were on new vehicles in our loan size and term length so we would know if Micks rate was legit or not...it was. We didn't feel like we lost money on our trade, or that we paid too much for the GC. Keep in mind this didn't happen in 30 minutes either, it took us a few hours to complete this process as it probably should. It was a major purchase, we needed it to fit a budget, and we weren't going to be impulsive and overextend ourselves no matter how much we liked the Jeep. By the way, we LOVE LOVE LOVE it! Takeaway from this long review....sometimes you really do get what you put out there. It's easier to complain than to give compliments. I read far too many negative posts and in my experience if you treat someone with respect you get respect in return. Walking into a place of business and talking at people with an expectation, entitlement, or preconceived notion of "this and that" is like spitting into the wind. Why would you spit into the wind? Jeff, Joe - Thanks again for the top-notch customer service. More

I took my jeep there mutiple times and found they didnt repair it correctly. so i sold my jeep instead...the service desk guys has this nasty attitude.... repair it correctly. so i sold my jeep instead...the service desk guys has this nasty attitude.... More