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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
676 Reviews

676 Reviews of Jim Norton Toyota Tulsa - Service Center

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June 05, 2024

Service is generally good, BUT! !! I have had to ask every time we get our Camary serviced, that our car gets cleaned/washed like every other customer. NEVER happens!!! More

by GEORGE.UPKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

We are extremely thankful for our customers and value their honest feedback. Thank you for sharing these concerns, which are now under review with our management team. You are invited to contact our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com at any time – we welcome your call. Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

The Sales Person was very friendly and helpful. He answered any questions I had and explained things super well.He was super prepared and understanding. I am very happy with my new car. More

by HETALIA_LOVER101
Recommend Dealer
Yes
Employees Worked With
Kade Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us! We are thrilled to hear that our salesperson provided you with excellent service, answered all your questions, and made sure you felt informed and comfortable throughout the process. We're delighted that you are happy with your new car from Jim Norton Toyota. If you ever need anything in the future, feel free to reach out. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

Not really check vehicles engine and everything than still good will say fair and no change oil wil say change oil and cost money. More

by CSMUNGPI77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

June 04, 2024

My service advisor is Daniel Rampp. He is knowledgeable, friendly, efficient, and took care of my issues. Thanks! More

by randolph philpot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rampp
Jun 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive review, Randolph! We are thrilled to hear about your great experience with Daniel at Jim Norton Toyota. We will make sure to pass along your kind words to him. Please don't hesitate to visit us again for any future needs, and feel free to share your experience with others. We appreciate your business! Sincerely, Courtney, Jim Norton Auto Group

June 04, 2024

As usual, David was professional and addressed my issues and concerns. I will be back. More

by thornbrughmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Jim Norton Toyota Tulsa responded

Mike, thank you for your positive review of Jim Norton Toyota! We're thrilled to hear that David provided you with professional service. We look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 04, 2024

In general I am extremely pleased at Jim Norton ‘s Dealership. In particular my long time selection of Josh Pippin as my primary Service Representative has been rewarding. More

by jmabry50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your 5-star review of Jim Norton Toyota! We're thrilled to hear that you are extremely pleased with our dealership and that Josh has been providing you with exceptional service. We appreciate your continued loyalty and look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

Professional and courteous staff. Clean facilities. Bring back the cookies and muffins. Make the car wash standard with servicing.. More

by ukstout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your feedback and the 5-star review. We're delighted to hear that you found our staff professional and courteous and appreciated our clean facilities. We'll definitely consider your suggestions about the cookies, muffins, and making the car wash standard with servicing. We strive to provide the best experience at Jim Norton Toyota and your input helps us improve. We hope to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

Always happy with service here! Words words words words words words words words words words More

by perre.hoang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know so that’s what ya get
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your positive experience with us, Perre! We truly appreciate your kind words and your continued support. We look forward to serving you again in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

I asked to have tire light looked at and they didn’t. I haven’t had time to schedule an appointment. I’m a very busy person and I asked for this to be taken care of when I came in but someone dropped th More

by livinit2day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember who helped me
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

We set a very high standard for ourselves and our customer service, so we greatly appreciate you sharing this feedback. It has been shared with our management team for further review. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

They are always helpful and efficient. Sometimes they don't call if you are waiting at the dealership. They said they called me & my wife, but neither of us had a missed call. At least t More

by johnclark4ou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns.if you would like to discuss what you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

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