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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
676 Reviews

676 Reviews of Jim Norton Toyota Tulsa - Service Center

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May 18, 2024

Good service, work is always done quickly! Glad the construction is finally over with. Thanks! More

by KSMITCH52
Recommend Dealer
Yes
Employees Worked With
Brandon Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your positive feedback! We are delighted to hear that our team provided you with efficient and friendly service. We look forward to working with you again soon. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Totally over priced. wanting to charge $5000.00 for repairs is rediculous. No wonder your aren't selling cars. At these prices quit selling cars and just do repairs. Way More

by JTKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Auston Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Customer service is always our top priority. Unfortunately we cannot identify you by your username and kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Finally addressed my faulty sensor and made it right. Originally wasn’t going to replace my sensor due to “damage” but there was no damage. They made it right and replaced it for free/warranty work. Than More

by jessica_morgan36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this feedback, Jessica. We're pleased to hear that we could address and resolve the issue with your sensor efficiently. Ensuring our customers are satisfied is always our top priority at Jim Norton Toyota. If you have any further questions about your vehicle, kindly reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Initially I had an issue with service. I indicated such on my review & was contacted to rectify the issue. It was subsequently resolved. I am impressed with the response & satisfied wit More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Freer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to provide this feedback, Steve. We're glad we could address your concerns and provide a satisfactory resolution. We appreciate your feedback and if you have any further questions about your vehicle, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

I buy a tacoma on friday midday, it still has to be detailed and reconditioned, finally on Thursday I get a call that it will be done at 6pm, we'll I get there and they hadn't even started to detail i More

by MCNEW.TERRY80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Craddock, Sean Ayers
May 20, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you sharing these concerns and have immediately forwarded them to our management team. We are looking into the issues mentioned and thank you again. Kindly reach out to our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Muy buen trabajo y buen servicio, buena atención al cliente desde que llega uno hasta que le entregan su vehículo. More

by nefta1811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jim Norton Toyota Tulsa responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Courtney, Jim Norton Auto Group

May 17, 2024

Kendle took my original service call. He got my problem with brakes back to normal and feeling safe in my car. I always think car repairs are expensive, but I sure like the quality serv More

by JANJULIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendle
May 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department, Jan. We are glad that we could provide an overall positive experience and appreciate your feedback. We are always checking our competitor’s prices so we can offer our customers the best pricing. If you would like to discuss the pricing concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 17, 2024

The customer service that I receive when I bring my car in for service is top notch. The service dept (including Josh) has assisted me with knowledge of what my car needs are and what is coming up next ti More

by ceramicjane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with Jim Norton Toyota! We are delighted to hear that Josh and our service department provided you with top-notch customer service and valuable insights about your vehicle needs. We aim to make every visit efficient and informative, and we are thrilled to know that your vehicle was serviced in a timely manner. We appreciate your feedback and look forward to assisting you with your future service needs. Safe travels! Sincerely, Courtney, Jim Norton Auto Group

May 16, 2024

Jim Norton Toyota has always provided great service for my 2005 Prius - for almost 19 years! More

by marisp123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your loyalty and kind words! We truly appreciate to have been your go-to dealership for nearly 19 years of servicing your 2005 Toyota Prius . We look forward to many more years of providing you with excellent service. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

May 16, 2024

The excellent customer service is why I traded my Silverado for my Tundra!! The service department keeps my truck running in excellent condition. Highly recommend Jim Norton! More

by chattam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

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