Jim Norton Toyota Tulsa - Service Center

The service has been very courteous and they also provided transportation to me as needed provided transportation to me as needed More

Our first visit was at zero stars, but Jacob turned it into a 5 star by being attentive and arranging a rental. The average of 3 reflects the fact that we were initially very upset. One significant impro into a 5 star by being attentive and arranging a rental. The average of 3 reflects the fact that we were initially very upset. One significant improvement would be to respond quickly to a voicemail or email no matter what, even if the reply is short and non-committal. More

Appreciate being taken home to perform chores while my car was being worked on. Also liked the car wash after the service! car was being worked on. Also liked the car wash after the service! More

I have not had a great experience lately at Toyota. The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his coworkers have created. I could not type my last 4 experience situations in this box, but if you would like to hear more, feel free to give me a call. We have purchased several vehicles from this location, but we will not be purchasing vehicles moving forward. My latest is a 2023 Tundra, i cannot believe the issues with this truck and the lack of knowledge in their service department regarding the remedies and parts. I wish someone could just actually help me out opposed to the typical move on to the next customer mentality. More

Advisor Daniel Rampp did a fantastic job walking me through the process of having work done on my vehicle. He kept me informed of findings by mechanics and what times for completion would be and helped through the process of having work done on my vehicle. He kept me informed of findings by mechanics and what times for completion would be and helped me into a rental while work was being done. He made this process smooth and less stressful! And the mechanics at JN did a great job of diagnosing what was wrong and seeing it through until completion. More

No comment needed. Satisfied with service and customer representative courteousy and promptness received. Job well done. Satisfied with service and customer representative courteousy and promptness received. Job well done. More

The service department is great, very friendly and I've never had to wait very long. I like the waiting area and access to water and hot chocolate. The only complaint that I have particularly from this tim never had to wait very long. I like the waiting area and access to water and hot chocolate. The only complaint that I have particularly from this time yes that we were told we needed two new tires because the other ones are unrepairable with nails in them. The prices on the tires we needed were extremely high and were able to get a much better deal someplace else. More

Josh Pippin always is a pleasure to work with. Being from out of town I never know when I may be coming to the area at a time when I’m do service work and Josh always helps get my vehicle in for s Being from out of town I never know when I may be coming to the area at a time when I’m do service work and Josh always helps get my vehicle in for service. More

As usual, good service, friendly staff, clean and comfortable facilities. Will keep returning for regular maintenance services. comfortable facilities. Will keep returning for regular maintenance services. More

I just wasn't valued as a customer. Waited way longer than I should have, then I was our service wasn't completed, then we were lied to, the service was completed but we had to pay for Waited way longer than I should have, then I was our service wasn't completed, then we were lied to, the service was completed but we had to pay for extras, then there was no real compensation for my trouble and time except for a free alignment that wasn't needed for the car I just bought four new tires for. Extremely disappointed. And just to cut the conversation short and let them off the hook, after them asking what I wanted... they just did had taken action on their own, I told them to just take care of me on my next purchase. But I don't know if I want to go back to them after this experience. More