Jim Keras Subaru

Poor communication and customer service I was dealing the salesman Chris Hitching on purchasing a used 2013 Subaru Outback. I did not purchase it when I first contacted Mr Hitching because I I was dealing the salesman Chris Hitching on purchasing a used 2013 Subaru Outback. I did not purchase it when I first contacted Mr Hitching because I wanted to talk it over with my wife before making a decision. Mr Hitching called me on Saturday afternoon and inquired where I was in the buying process and to offer me a lower purchase price. After talking with him a few minutes, I accepted his purchase price. Mr Hitching then told me since it was late in the day could I complete the transaction on Monday. Mr Hitching then told me he was going on an Alaskan cruise vacation starting Monday and his manager Dave Ellison would handle the paperwork on my Outback. Mr Hitching told me he was going to put a sold notice in my car and inform Mr Ellison about coming in and signing the paperwork on Monday. I called Mr Ellison on Monday morning to set an appointment to complete the paperwork and Mr Ellision said he sold the Outback that morning. I told him that I actually agreed to purchase it on Saturday and I was to call him today to set schedule a time to do the paperwork. Mr Ellison then told me he had sold it to someone else because Chris Hitching had failed to notify him that I was purchasing it. He said it probably just "slipped his mind" since he was anxiously awaiting his Alaskan vacation. I told Mr Ellison that was a poor way to do business and a sure way to lose me as a customer. Mr Ellison said he was going to talk to Mr Hitching when he returned from vacation and give me a call. I am still awaiting the return phone call. Jim Keras Subaru claims to be the Mayor of CP. Based on my dealing with this dealership they are lower than the Dog Catcher of CP and they will never earn my business! Hopefully with me sharing my experience another Subaru buyer will not experience what I did. More

I worked with the "bald guy" also known as Brian Godfrey on the purchase of our used Kia Sorento. Not only was he a pleasure to deal with on the phone, he made sure we were in and out in under Brian Godfrey on the purchase of our used Kia Sorento. Not only was he a pleasure to deal with on the phone, he made sure we were in and out in under 30 minutes. He even called us later to make sure we made it home safe as it was storming outside. I will certainly deal with team Jim Keras again and if you want an easy experience grab their used car guru the bald guy. More

So I live about 110 miles from this dealer and I called and talked to vinnie and he gave me a rough estimate on a trade in for my vehicle and he finally talked me into driving up there so when I got there and talked to vinnie and he gave me a rough estimate on a trade in for my vehicle and he finally talked me into driving up there so when I got there they haggled around for about 2 hours then finally came and said well the down payment is way away from what u wanted to put down. So I look at how much they allowed me for trade in was a rediculous blue book value and he assured me it would be over that but in the end he lied just to get us up there and I won't ever even attempted to do bussiness there ever again More

Mr. Horner was a wonderful person to work with. However, his managers that are responsible for negotiations are scam artists. I looked at a car they had priced at $18,480 the day before I went on vacation f his managers that are responsible for negotiations are scam artists. I looked at a car they had priced at $18,480 the day before I went on vacation for a week. This was at the Jim Keras Nissan lot. I told them I'd be back in a week and wanted to make an offer. I got back and they moved it to the subaru lot, and told me it was $19,900. Little did they know, I printed out the vehicle before I left and was watching it all week at that price. I called to check on it the day before to make sure it was still available. Apparently overnight they jacked the price up and tried to sell it to me the next day. I have pictures of my documents to prove they tried to rip me off. I would absolutely buy a car from Mr. Horner, if he was at another dealership. More

We purchased a Subaru Outback. Went back for a service/oil change. I left the car for the day. When I returned that afternoon the oil and service had not been completed. I asked them what was taki service/oil change. I left the car for the day. When I returned that afternoon the oil and service had not been completed. I asked them what was taking so long and the customer service agent danced around the subject. I turned around and they were driving my car on to the oil rack. Jim Keras should lose the Subaru end of the Dealership. They are unprofesional and the only Subaru dealership in Memphis. Stay away from these people. More

lots of add on charges not requested or explained(customer service fee $169, processing $369, and 3 local taxes and we live in AL) No warrenty although they did fix an oil leak 300miles dri explained(customer service fee $169, processing $369, and 3 local taxes and we live in AL) No warrenty although they did fix an oil leak 300miles driven. Anti lock brake problem,"we will call you back _still waiting. Good price, friendly people,slick business office More