Jim Keras Subaru

Mr. Horner was a wonderful person to work with. However, his managers that are responsible for negotiations are scam artists. I looked at a car they had priced at $18,480 the day before I went on vacation f his managers that are responsible for negotiations are scam artists. I looked at a car they had priced at $18,480 the day before I went on vacation for a week. This was at the Jim Keras Nissan lot. I told them I'd be back in a week and wanted to make an offer. I got back and they moved it to the subaru lot, and told me it was $19,900. Little did they know, I printed out the vehicle before I left and was watching it all week at that price. I called to check on it the day before to make sure it was still available. Apparently overnight they jacked the price up and tried to sell it to me the next day. I have pictures of my documents to prove they tried to rip me off. I would absolutely buy a car from Mr. Horner, if he was at another dealership. More

We purchased a Subaru Outback. Went back for a service/oil change. I left the car for the day. When I returned that afternoon the oil and service had not been completed. I asked them what was taki service/oil change. I left the car for the day. When I returned that afternoon the oil and service had not been completed. I asked them what was taking so long and the customer service agent danced around the subject. I turned around and they were driving my car on to the oil rack. Jim Keras should lose the Subaru end of the Dealership. They are unprofesional and the only Subaru dealership in Memphis. Stay away from these people. More

lots of add on charges not requested or explained(customer service fee $169, processing $369, and 3 local taxes and we live in AL) No warrenty although they did fix an oil leak 300miles dri explained(customer service fee $169, processing $369, and 3 local taxes and we live in AL) No warrenty although they did fix an oil leak 300miles driven. Anti lock brake problem,"we will call you back _still waiting. Good price, friendly people,slick business office More