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Jim Ellis Buick GMC Mall of GA
Buford, GA
4,145 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,145 reviews
Verified Customer
November 21, 2025
Easy to schedule, treated me well, handled several recalls in one trip. Tech sent a nice video on what he did with my vehicle. recalls in one trip. Tech sent a nice video on what he did with my vehicle. More
by ATLMTYLER
November 20, 2025
Ed was very professional, and extremely proactive in letting me know that my vehicle would not be worked on, due to the fact that so many vehicles preceded one. I'm not sure that is a good look for your letting me know that my vehicle would not be worked on, due to the fact that so many vehicles preceded one. I'm not sure that is a good look for your brand, because the perception for me became one that said GMC's breakdown so much that every mechanic's bay was full for multiple days. Nonetheless, once the vehicle was finally diagnosed, I had to wait an additional day for the part which was properly ordered, but left off of the delivery truck, to come in. This cause not only an inconvenience for me, but I had to rent a vehicle for an additional day. As one who is in service myself, I would have proactively offered empathy first, and perhaps a discount to accommodate the inconvenience of my customer. I'm not asking for anything for free, but some type of price break would have been nice to help me to subsidize the additional cost I had to pay for my rental. However, other than verbal empathy, monetary comfort was offered. To top things off, I drove down 85 approximately 15 mi, and the engine light came back on. I called and left a message for Ed, yet no one has returned my call to show any concern. Additionally, other than the day that I picked the vehicle up, I have not driven it at all, because I was traveling. I returned on yesterday, and today is my first time driving the vehicle since the day we picked it up, well guess what? It just shut down on me again. It started, but now I have to go to AutoZone and have the code pulled, which tells me that although it is starting now it was partially fixed, but there's still something wrong with the vehicle., but thank you for caring enough to provide this survey. More
by Acadia Blues
Employees Worked With
November 19, 2025
Poor follow through from Service Advisor. Required daily phone calls and response to requests only happened immediately after escalated to the Service Manager. Do not remember the name of the Required daily phone calls and response to requests only happened immediately after escalated to the Service Manager. Do not remember the name of the person who answered the phone but would rate 5 stars. She consistently helped. More
by SL_BROWN
November 19, 2025
Treats the customer great. Takes care of the issue. Find a solution to the problem. Takes care of the issue. Find a solution to the problem. More
by ozrocs
November 18, 2025
These guys were so helpful and tried to answer my questions. They were very professional. If ever needed again I will take my blazer back again and if I decide to purchase another vehicle, that is wh questions. They were very professional. If ever needed again I will take my blazer back again and if I decide to purchase another vehicle, that is where I will be going. More
by STOCKSJA
November 18, 2025
The dealership was clean and pleasant Everyone was nice and treated you with respect Very good and treated you with respect Very good More
by smithja70
Employees Worked With
November 18, 2025
They stay on top of everything you need Y’all have a great service for customers great service for customers More
by Jaquanehines
November 17, 2025
It was a very pleasant experience. I would recommend the dealership to anyone. Craig was very professional and knowledgeable. I would recommend the dealership to anyone. Craig was very professional and knowledgeable. More
by Clemsn87!
