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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,742 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,742 reviews
November 02, 2024
The worst customer service experience I have ever had with a service department. I brought my vehicle in for an airbag recall, they damaged my dashboard, charged me to replace the damaged portion, damage with a service department. I brought my vehicle in for an airbag recall, they damaged my dashboard, charged me to replace the damaged portion, damaged another part of it during the replacement! More
by Zspahr
Verified Customer
November 01, 2024
Not the best recent experience …might be going to another location for services and future car purchasing. location for services and future car purchasing. More
by Guilbeauty97
Employees Worked With
October 31, 2024
Chris Reyes was a great help n to me Joe Moreno did a good deal for me and Jovan handled my financing very well. good deal for me and Jovan handled my financing very well. More
by CLOWARD.KIP3
October 31, 2024
Every body was really nice to and what I like about it everybody joked with us some dealers won't even hardly talk to you .and we really do like the car. Thank you all .Preacher Jeff Fair everybody joked with us some dealers won't even hardly talk to you .and we really do like the car. Thank you all .Preacher Jeff Fair More
by preacherfair64
October 31, 2024
It was my pleasure to have James as my Service Advisor, excellent service and great knowledge. excellent service and great knowledge. More
by Sharlottgraham
Employees Worked With
October 31, 2024
The service rep was nice and the service was done within the promised timeframe and car was returned clean. the promised timeframe and car was returned clean. More
by Ganesh_saravanan
Employees Worked With
October 30, 2024
I have a 2016 Denali XL. This company and their service personnel have been great to work with and gone above and beyond the call of duty to keep my car going strong for the This company and their service personnel have been great to work with and gone above and beyond the call of duty to keep my car going strong for the last eight years. I highly recommend them. More
by HKITCHENS
October 30, 2024
Facility is nice and Tom the service advisor was great and took care of me! Gave minus 1 star bc the tech didn’t reprogram my TPM sensors when they did tire rotation and now they are backwards. Also, and took care of me! Gave minus 1 star bc the tech didn’t reprogram my TPM sensors when they did tire rotation and now they are backwards. Also, they are little pricey, $294 for fuel filter replacement which takes literally 5min to replace + $50 for the part. More
by Jan Lukac
Employees Worked With
October 29, 2024
James really went above and beyond to ensure we were happy, which was not easy. happy, which was not easy. More
by tognersquad
Employees Worked With
October 29, 2024
It was a slow start. finally fixed. Thank you to nick to help and to hear me. The service rep to help me getting my uger set up.thankyou Jim Ellis finally fixed. Thank you to nick to help and to hear me. The service rep to help me getting my uger set up.thankyou Jim Ellis More
by Mslori
Employees Worked With
