Jerry's Ford of Leesburg

Why I only made the mistake of purchasing one vehicle from Jerry's Ford in Leesburg. We purchased an F250 SuperDuty from you on 12/31/2020. Transaction was smooth but the after effects were a disaster. from Jerry's Ford in Leesburg. We purchased an F250 SuperDuty from you on 12/31/2020. Transaction was smooth but the after effects were a disaster. Business manager (who was apparently focusing on the dinner party she was hosting that evening) did not charge us the appropriate sales tax. This in-turn held up our registration but we had to bring it to Jerry’s Ford management’s attention and then they offered no concessions whatsoever for their oversight and our inconvenience. Since that time we have ordered a Bronco Outer Banks (04.2021) and most recently a Transit 350 passenger van (02.2022) from other Ford stores. We are looking for an Expedition Max or a Hybrid F150 but in spite of the fact that Jerry's is the closest dealer to us, we will never shop at your store again. I even reached out to manager Steve Francisco TWICE but received little response. Over all experience = poor. We have three high school children right now and we have not even begun to look for their new autos but rest assured each will get an Explorer or larger for graduation, just not from Jerry's Ford in Leesburg. Our salesperson was terrific and if he were at another Ford store we would purchase from him again and again. More

Dry friendly and knowledgeable staff. The team was Dry friendly and knowledgeable staff. The team was informative, efficient and ensured all concerns were taken care of. Dry friendly and knowledgeable staff. The team was informative, efficient and ensured all concerns were taken care of. More

The service department is EXCELLENT which is why I buy all of my cars there. They could improve on checking their voice mail though. The other point I want to make in addition to the good service, is the all of my cars there. They could improve on checking their voice mail though. The other point I want to make in addition to the good service, is their honesty! They don't try to up-sell un-needed work! More

I am always so pleasantly surprised at the amazing service the customer service representative provide. They are helpful, courteous and knowledgeable. service the customer service representative provide. They are helpful, courteous and knowledgeable. More

In the last year we purchased a new truck from Jerry's Ford in Leesburg VA. Our sales person was terrific and I would buy from him any time. The dealerships finance and office staff, however, were horribl Ford in Leesburg VA. Our sales person was terrific and I would buy from him any time. The dealerships finance and office staff, however, were horrible. They miss calculated our taxes due and instead of reaching out to us, waiting until our temp tags were expiring for us to contact the dealership. We had to send another check to them, not a problem but an inconvenience. In addition, we never signed the Ford Credit which should have sent us a rebate check for $250. The dealership has not sent the funds to us nor has Ford. We have reached out to the dealership several times but ten months later - no $250. This place should be avoided at all costs. More

Excellent experience. Highly recommend. Bill Hall is a fantastic Salesman! I love my new Ford F-150 Ecoboost. fantastic Salesman! I love my new Ford F-150 Ecoboost. More

Professional, fast and always fair. I buy my trucks here and they have always serviced them as well. 10 out of 10 always. I love Jerry’s. and they have always serviced them as well. 10 out of 10 always. I love Jerry’s. More

Bought a new F-150 from them but have to take it to Sheehy ever since for service. Can’t get service appt. Terrible customer service. Told to wait a week to even look at it. Sheehy ever since for service. Can’t get service appt. Terrible customer service. Told to wait a week to even look at it. More

Several attempts to get info via email and the phone failed. In response to my emails, online chats, and phone calls with the service rep, I was promised a call back with requested info. I never got a c failed. In response to my emails, online chats, and phone calls with the service rep, I was promised a call back with requested info. I never got a call. However, due to locality of other Ford dealers and time constraints, I booked the appointment. Service was done well. I would have liked to been offered the car wash option. More

I found the car online and a wonderful experience with everyone I worked with. I'm so pleased with my Escape, i have no regrets. everyone I worked with. I'm so pleased with my Escape, i have no regrets. More