Jerry Ulm Chrysler Dodge Jeep Ram

Great customer service from James, Mike and Steve. Very personable and kept checking on us during the process. Very personable and kept checking on us during the process. More

Not the worst experience but not the best. When I had concerns about my 2023 truck, I was told the next day by Mike Shuman, the sales manager, that he would call me back and have the GSM call When I had concerns about my 2023 truck, I was told the next day by Mike Shuman, the sales manager, that he would call me back and have the GSM call me. I called about 10 times over a week period and was told “Mike said he will call you back” but he never did and I never heard from the GSM. They sold me a truck with no spare tire that i didn’t realize until after I got home, one key fob, no manual, not tie down hooks, a rear tire leak that I didnt know was leaking until the next day due to a faulty tire plug, the front tire had a huge plug as well. He said he would help me out and never Mike said he would followed through and of course over promised and undelivered like a typical sales guy who only cares about the sale and not the customer. When I bought the truck The finance manager who did my paperwork, Robert Gross was a jerk. I never complained directly about him but I was informed later that he no longer worked there 3 week later. Apparently I wasn’t the only one who thought he was terrible so I assume he was sent on his way. At least they fixed that issue. The only thing that salvaged my rating and view of Jerry Ulm was CJ. after 1.5 weeks of getting nothing from Mike I spoke with Nate in sales who got me connected with CJ who is the director of internet sales. CJ said he would call me back and actually did an hour later. He then delivered on his promise to get me some financial reimbursement to make things right and said customers matter. He called me 2 days later to confirm as he promised with a solution. When I hadn’t seen the check in the mail 3 days later, I texted his cell that he gave me and He texted me back 5 minutes later with an answer and the check actually arrived that day. He actually has people skills and showed professionalism and for that I appreciated his role in actually listening to the customer. That being said if you work with this dealership hopefully you deal with CJ and Nate who did a nice job in my book More

Disappointed that JU lost the 2nd key for the new Ram Longhorn. Malik arranged for 813 Key to come out with a new key. They had no Longhorn key but another Ram key fob that lacks the aero key. Hopeful Longhorn. Malik arranged for 813 Key to come out with a new key. They had no Longhorn key but another Ram key fob that lacks the aero key. Hopefully, JU will provide and program an actual Longhorn key identical to the original Longhorn key. Will recommend Malik to family and friends. More

Nate and his colleagues were amazing. I had a wonderful experience. I was in and out of there in no time with a beautiful new car . Thank you so much for everything. I had a wonderful experience. I was in and out of there in no time with a beautiful new car . Thank you so much for everything. More

The staff was knowledgeable and very helpful. I will be back there to buy my next Jeep. I will be back there to buy my next Jeep. More

Alex C did a great job working out my trade and getting me into my new old Ram at the price I wanted. What more can you ask?! me into my new old Ram at the price I wanted. What more can you ask?! More

Amazing experience! Sergio, Alex and Mr Khaled were awesome from start to finish! I would recommend Jerry ulm to everyone! Sergio, Alex and Mr Khaled were awesome from start to finish! I would recommend Jerry ulm to everyone! More

Had a great experience with the sales manager Mike and the Gm he got all the issues worked and the deal done the Gm he got all the issues worked and the deal done More

Very helpful and friendly. Never felt pressured. Easy to work with and great deal too Never felt pressured. Easy to work with and great deal too More

They were very attentive to what I was looking for. Very friendly and informative, I felt no pressure. Great experience. Very friendly and informative, I felt no pressure. Great experience. More