Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

So I received an ad in the mail for a $29 oil change with free tire rotation. I took it to Jerry Ulms service center, presented my coupon and pointed out that it also said free tire rotation. I then explai free tire rotation. I took it to Jerry Ulms service center, presented my coupon and pointed out that it also said free tire rotation. I then explained that I have Endurance Warranty and they will pay for the oil change. (Endurance Warranty will cover up to $50 for oil changes-this is NOT prepaid maintenance) So I let the service manager know all this, give him the phone number for Endurance. I go to pick up my Jeep and he tries to charge me $30. I says what for, Endurance covers that amount there on the coupon. He says because he billed Endurance for the tire rotation AND the regular priced oil change of $80. Endurance covered the tire rotation and $50 of the oil change. I grab the coupon and show him oil change with FREE tire rotation all for only $29.99. He gives me some xx about that's not how it works with prepaid maintenance this that and another. I told him I don't have pre paid maintenance it is an extended warranty, he says well to us its prepaid maintenance. What did you think you were gonna just walk in here and get a thirty dollar oil change, it doesn't work like that. I said yes, it does, honor your coupon. Well it says here up to five and your jeep took 6, then you have disposal charge and filter and labor. Once again I grab the coupon and read off what is covered. Nowhere on here does it say I will have extra service charges for whatever you just rambled off. My Endurance warranty should have never even been charged for a tire rotation-that should never even have been in the equation because your ad says its free. He kept up with some other explanation that had others confused, even the service manager that took my Jeep at the beginning. As soon as I told him I wanted to speak to his supervisor, he back peddled said don't worry about it....I'm gonna take care of it, like he was doing ME some sort of favor. Shady xxx business p[practice from the folks. Beware! More

Their service department for Ram vehicles are horrible compared to others. My 2023 ram has been in 4 times with a check engine light in 12000 miles. compared to others. My 2023 ram has been in 4 times with a check engine light in 12000 miles. More

Great service the dealership has the greatest personal love being there the feeling is amazing love being there the feeling is amazing More

Poor services all across. Had to bring my truck for a recall, and after waiting 4 hours (the recall letter mentioned 20 minutes of estimated waiting time) I received my car wi Had to bring my truck for a recall, and after waiting 4 hours (the recall letter mentioned 20 minutes of estimated waiting time) I received my car with thrash inside the cup holders. I do not recommend this place. More

The service was very helpful and I enjoyed my time there. They kept me informed and did a wonderful job. They kept me informed and did a wonderful job. More

They Rocked for Me! I recently had the pleasure of experiencing the top-notch services provided by Jery Ulm Body Shop. I am impressed by the exceptional quality of I recently had the pleasure of experiencing the top-notch services provided by Jery Ulm Body Shop. I am impressed by the exceptional quality of their automotive repair services from start to finish. The team’s commitment to excellence and dedication was unbelievable. The friendly and knowledgeable staff took time to listen to my concerns and their genuine interest in addressing my car's issues put me at ease right away. The repair process itself was a testament to their skill and dedication. The attention to detail was nothing short of impressive. The emphasis they place on quality ensures that repairs are not just temporary fixes but long-lasting solutions. Communication throughout the process was outstanding. I received regular updates on the status of the repairs, which kept me in the loop and reassured me that my vehicle was in capable hands. The level of honesty and professionalism is rare and greatly appreciated. In conclusion, I cannot speak highly enough of the Jerry Ulm Team and their exceptional automotive repair services. If you're looking for a body shop that goes above and beyond this is the place to go. More

2018 Dodge Ram 1500 Rebel On July 27, the back of my truck was setting low. I started the vehicle, and the dashboard displayed a message needing immediate service on the suspension. I lowered the truck truck was setting low. I started the vehicle, and the dashboard displayed a message needing immediate service on the suspension. I lowered the truck to entry level, reset it and then raised it back up to third position. This happened several times. I called Jerry Ulm Chrysler Dodge Jeep Ram (2966 N Dale Mabry Hwy, Tampa, FL 33607) to get an appointment for my truck to be serviced. My appointment was scheduled for July 28 at 10:30am. On 7/28/2023, I brought the truck there at 9:30am and gave my keys to Jeff Slone, my service advisor. I requested he keep me updated on the status, as this is my primary work truck. He tagged it with ***** ticket on the key. Later that day, at 4:38pm, I called Jeff to check on the status of the truck. With no answer, I left a voice mail. I called again at 5:55pm and was put through to Jeff’s phone and I left another voicemail. On 7/29/2023, I received a text that the vehicle still had not made it to the Tech and it probably wouldn’t until Monday. I let Jeff know the RAM is my primary vehicle and being down a vehicle and having to use my wife’s Dodge Durango for this long was unacceptable. Obviously, there was no contact on 7/30/2023 since the service department was closed. On 7/31/2023, I called several times and left voicemails with no response. On 8/1/2023, since I was not reaching anyone by calling, I sent a text at 9:55am asking for an update. At 10:50am, I received a text reply that it still had not made it to the Tech, but that I would be provided an answer that day. I immediately called and asked to speak to the General Manager and was placed on hold. After 20 minutes, I heard an automated message and was hung up on. After being unable to reach the General Manager and no update on the status of my truck, I texted Jeff at 11:07am that I would be coming to get it. Jeff responded I could come any time before 6:45pm. I arrived at Jerry Ulm Dodge at 5:30pm and was informed they would bring the truck out. After my wife and I waited for over 30 minutes, my truck was finally brought to me with the statement that they couldn’t find it. After a brief discussion that it was lost because the Tech had just started to look at it, I left. I must wonder if the main problem with Jerry Ulm Chrysler Dodge Jeep Ram is with scheduling appointments and taking vehicles that they are not going to even look at it for several days or was it that my vehicle has Mopar Vehicle Protection with lifetime warranty, making it not important. Neither is acceptable. I have owned many Dodge vehicles, including the two newer ones my wife and I currently drive, but this is the first time I have ever had to deal with an unfortunate situation like this. And my truck is still broken. More

Mr.Brian is a great customer it’s very nice and helpful great sales man good customer and knows everything about cars and engine of ask about the cars great sales man good customer and knows everything about cars and engine of ask about the cars More

Elias is the best Every time I go there I use the same service manager, Mr. Elias he is the best service manager, Mr. Elias he is the best More

I drive past other Jeep dealers to come to Jerry Ulm. Alex and the gang are always great. Alex and the gang are always great. More